Search UK public tenders and contract notices

Ayrshire Meet the Buyer 2026

North Ayrshire Council · Local authority · Scotland

Ayrshire Meet the Buyer 2026 Date: Thursday 25 November 2026 Venue: Ayr Racecourse, 2-6 Whitletts Road, Ayr, KA8 OJE Time: 9.30 AM – 12.30 PM The Supplier Development Programme and the Ayrshire Councils invite local businesses and third sec…

• Asbestos removal services
• Construction work
• Customer Relation Management software package
• +3

Unified Customer Relationship Management System and Contact Centre Platform

Liverpool City Region Combined Authority · Local authority · North West England

** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be…

• Customer Relation Management software package
• IT services: consulting, software development, Internet and support
• Telephone switchboards

CRM Platform (Donor and Session Programme)

NHS Blood and Transplant · Central government · North East England, North West England, East Midlands, West Midlands, East of England, South East England

NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational cap…

Awarded to INSIGHT DIRECT (UK) LTD, PEGASYSTEMS LIMITED, Portaltech Reply Limited · 10 awards

• Customer Relation Management software package
• IT software package
• Software package and information systems
• +1

DN Colleges Group - Customer Relationship Management Solution and Implementation

DN Colleges Group · Education · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

DN Colleges Group undertook preliminary market engagement to explore options for a new Customer Relationship Management solution supporting the learner journey from initial enquiry through application, admissions and enrolment. The engageme…

• Customer Relation Management software package
• Software-related services

Marketing Automation Platform for the National Gallery

National Gallery · Central government · Greater London

We are looking for an advanced, multi-channel Marketing Automation Platform to deliver improved engagement and significant income uplift. The platform should be able to intelligently and efficiently leverage our existing CRM data and respon…

• Customer Relation Management software package

Asset Management Software

Lancaster City Council · Local authority · Nationwide (UK), North West England, Wales (Cymru)

Contract renewal for Civica Property Management.

Awarded to CIVICA UK LIMITED, IVANTI UK LIMITED, See Contracts Finder Notice for full supplier list · 3 awards

• Business transaction and personal business software package
• Compliance software package
• Customer Relation Management software package
• +3

UOW992 Customer Relationship Management (CRM) System

University of Worcester · Education · West Midlands

The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement. The initial stage of this process is for prelimin…

• Customer Relation Management software package

Pre-Enrolment CRM Solution

University of Huddersfield · Education · Yorkshire and the Humber

This is not a tender exercise. This is a scoping phase and not part of any formal procurement process and there is no commitment to carry out such a process at this stage. Participation or non-participation in this PME exercise shall not pr…

• Customer Relation Management software development services
• Customer Relation Management software package
• IT services: consulting, software development, Internet and support
• +3

The Provision of a Leisure Management CRM Solution & Related Hardware

Chorley Council · Local authority · North West England

Chorley Leisure Ltd and South Ribble Leisure Ltd are the respective leisure services in their boroughs, delivering leisure, health and community services to the community. Under Chorley Council and South Ribble Council, they operate public …

Awarded to GLADSTONE MRM LIMITED · 2 awards

• Customer Relation Management software development services
• Customer Relation Management software package

CRM Platform

NATIONAL ENERGY SYSTEM OPERATOR LIMITED · Other public body · delivery region not published

Enterprise CRM platform licensing and associated services for customer relationship management

• Customer Relation Management software package
• Software-related services

CRM Future State Project Appraisal

Natural History Museum · Central government · Greater London

The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation. However, the CRM Future State Project is specifically f…

• Customer Relation Management software package

CRM Future State Project Appraisal

Natural History Museum · Central government · Greater London

The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation. However, the CRM Future State Project is specifically f…

• Customer Relation Management software package

GIS Software

Nuclear Decommissioning Authority · Nationwide (UK), Yorkshire and the Humber

GIS Software for NDA

Awarded to ESRI (UK) LIMITED, IDOX SOFTWARE LTD · 3 awards

• Accounting software development services
• Agricultural, farming, fishing, forestry and related products
• Application service providers
• +3

CRM System

Karbon Homes · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a c…

• Customer Relation Management software development services
• Customer Relation Management software package

Corporate Software & Related Products and Services - ITT

Crescent Purchasing Consortium Limited · Other public body · Nationwide (UK)

CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…

Awarded to supplier not published

• Compliance software package
• Configuration management software package
• Contact management software package
• +3

Corporate Software & Related Products and Services - ITT

Crescent Purchasing Consortium Limited · Other public body · Nationwide (UK)

CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…

Awarded to supplier not published

• Compliance software package
• Configuration management software package
• Contact management software package
• +3

Corporate Software & Related Products and Services - ITT

Crescent Purchasing Consortium Limited · Other public body · Nationwide (UK)

CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…

Awarded to supplier not published

• Compliance software package
• Configuration management software package
• Contact management software package
• +3

MGN0239 - Systems Provider(s) for Housing Associations

Magna Housing · Other public body · Nationwide (UK)

We are seeking new digital solutions across Housing, Finance, CRM, and HR that offer strong, modern functionality and can integrate seamlessly with one another. The goal is to adopt standard, out of the box processes rather than heavily cus…

• Administration software package
• Customer Relation Management software package
• Database and operating software package
• +3

CRM Fundraising and Donor Management SaaS

Royal Botanic Garden Edinburgh · Scotland

CRM Fundraising and Donor Management SaaS

Awarded to Blackbaud Europe LTD

• Customer Relation Management software package

Corporate Software & Related Products and Services - ITT

Crescent Purchasing Consortium Limited · Other public body · Nationwide (UK)

CPC wish to establish a framework, using a Competitive Flexible Procedure, for the supply of Corporate Software and related products and services. The framework will be open to members of CPC, listed at https://www.thecpc.ac.uk/members, inc…

• Compliance software package
• Configuration management software package
• Contact management software package
• +3

Customer Relationship Management and Billing (CRMB) Platform Procurement (Project Focus)

ENERGIA GROUP NI HOLDINGS LIMITED · Other public body · Northern Ireland

OVERVIEW OF REQUIREMENT Energia is seeking an experienced and forward-thinking Supplier to partner with on a transformative journey: delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform), along with expert system im…

• Customer Relation Management software package
• General utility software package
• IT services: consulting, software development, Internet and support

Barbican Centre Ticketing Software

The Mayor and Commonalty and Citizens of the City of London · Local authority · delivery region not published

We seek to understand software solutions that support ticket sales, financial accounting and analysis, marketing strategy and execution, and customer relationship management (CRM). Together, these capabilities will enable the Barbican to de…

• Customer Relation Management software package
• Electronic mail software package
• Point of sale (POS) software development services
• +3

Contract for the Provision of Customer Relationship Management System

Robert Gordon University · Education · Scotland

The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overar…

Awarded to Tribal Dynamics Ltd

• Customer Relation Management software development services
• Customer Relation Management software package
• Customer services
• +2

Sales & Marketing Database

Karbon Homes · Other public body · delivery region not published

Moat Homes Limited (the Authority) is undertaking preliminary market engagement to inform a potential future procurement for the replacement of its current externally hosted Sales & Marketing Database that supports the Moat Homes website an…

• Customer Relation Management software package

EOL AI Customer Chat Bot

British Council · Local authority · Nationwide (UK)

British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.

Awarded to AWTG LIMITED

• Customer Relation Management software package
• Sales or marketing software package

IT Service Management (ITSM) Platform

ORDNANCE SURVEY LIMITED · Other public body · South East England

Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public ser…

Awarded to ALEMBA LIMITED

• Computer platforms
• Customer Relation Management software development services
• Customer Relation Management software package
• +1

Customer Experience Platform

MONEY AND PENSIONS SERVICE · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration

Awarded to CAPRICORN VENTIS LIMITED

• Customer Relation Management software package

Customer Relationship Management System

Activate Learning · Nationwide (UK)

The provision, implementation and ongoing support of a CRM System.

Awarded to RIBBONFISH LIMITED

• Customer Relation Management software package

Connect to Work CRM System

Staffordshire County Council · Local authority · West Midlands

Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into De…

Awarded to ALCIUM SOFTWARE LIMITED

• Customer Relation Management software package

Provision of Out of Hours and Community Alarm Telephone Answering Service

ateb Housing Group Ltd · Housing · Wales (Cymru)

ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to cont…

Awarded to Galw Gofal / Conwy County Borough Council

• Advertising and marketing services
• Architectural and related services
• Architectural, construction, engineering and inspection services
• +3

Electric Vehicle Charging Infrastructure & Associated Services - LEVI Fund Portsmouth Partner Operator Concession Agreement

Portsmouth City Council · Local authority · South East England

Portsmouth City Council - the 'Council' - is undertaking a further stage of preliminary market engagement (PME) to inform the development of its approach for the delivery of 'Local Electric Vehicle Infrastructure' (LEVI) funded electric veh…

• Advertising campaign services
• Advertising management services
• Construction work for electricity power lines
• +3

Corporate Software and Related Products and Services

Crescent Purchasing Consortium Limited · Other public body · Nationwide (UK)

This is an information gathering exercise named Preliminary Market Engagement. The purpose of this exercise is to gather information from suppliers who provide Corporate Software and Related Products and Services outlined within the documen…

• Compliance software package
• Configuration management software package
• Contact management software package
• +3

Customer Relationship Management (CRM) System for Leasehold Advisory Service (Lease)

THE LEASEHOLD ADVISORY SERVICE · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

This invitation requests qualified vendors to submit proposals for the provision, implementation, and ongoing support of a CRM solution tailored to Lease's needs.

• Customer Relation Management software package
• Software programming and consultancy services

Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland

This notice relates to modification of an existing contract for Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company entered into between Firmus Energy (Supply) Limited ("FES") and Lognet Billi…

Awarded to supplier not published

• Customer Relation Management software package
• Database-management system
• Electronic data management (EDM)
• +3

Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

FIRMUS ENERGY (SUPPLY) LIMITED · Northern Ireland

Awarded to Lognet Billing Limited

• Contact management software package
• Customer Relation Management software package
• Database-management system
• +3

Provision of Out of Hours and Community Alarm Telephone Answering Service

ateb Housing Group Ltd · Housing · Wales (Cymru)

ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to cont…

• Advertising and marketing services
• Architectural and related services
• Architectural, construction, engineering and inspection services
• +3

Britannia Phase 2b - Shoreditch Parkside Customer Care Services Procurement

London Borough of Hackney · Local authority · Greater London

The procurement is for Customer Care Services relating to the Council's Shoreditch Parkside residential development. The initial procurement will be for a period of 2 years from practical completion and will include any mobilisation prior t…

Awarded to ZephyrComplete Limited

• Customer Relation Management software package
• Customer-care services

Ayrshire Meet the Buyer 2025

North Ayrshire Council · Local authority · Scotland

Ayrshire Meet the Buyer 2025 Date: Tuesday 18th November 2025 Venue: The Park Hotel, Rugby Park, Kilmarnock, KA1 1UR Time: 9:30 AM – 12.30 PM The Supplier Development Programme and the Ayrshire Councils invite local businesses and third sec…

• Asbestos removal services
• Construction work
• Customer Relation Management software package
• +3

Customer Image Capture Service

Nottingham Community Housing Association Limited · Housing · delivery region not published

Nottingham Community Housing Association (NCHA) will be inviting Soft market testing returns from organisations for the provision of Customer Image Capture. The purpose of this service is to enable NCHA to quickly and easily gather photogra…

• Customer Relation Management software package
• Customer satisfaction survey
• Customer survey services
• +3

The provision of a legal case management system

Southend-on-Sea City Council · Local authority · East of England

Southend-on-Sea City Council is looking to appoint a suitable Supplier to provide a case management system to support the functionality required by the legal team to manage their day-to-day workload and case management requirements. The sys…

• Compliance software package
• Customer Relation Management software package
• Document management software package
• +1

Customer Relationship Management system for Defence Relationship Management (DRM)

Reserve Forces' and Cadets' Association for Greater London · Other public body · Nationwide (UK)

Sitting under the Council for Reserve Forces and Cadets Associations (CRFCA), Defence Relationship Management (“DRM”) is an arm’s length body of the Ministry of Defence (MoD) and it is the primary point of access linking employers with Defe…

• Customer Relation Management software development services
• Customer Relation Management software package
• IT services: consulting, software development, Internet and support

Direct Award of Contract to provide an Adults Social Care Case Management System

Torbay Council · Local authority · South West England

Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex …

Awarded to LIQUIDLOGIC LIMITED, Liquidlogic Limited trading as ‘System C’ · 2 awards

• Customer Relation Management software package
• Database software package
• Software supply services
• +2

Connect to Work Programme - CRM Software as a Service

The Mayor and Commonalty and Citizens of the City of London · Local authority · Greater London

The City of London Corporation has now establish an agreement with ICONI Software Ltd for the provision of a CRM Software as a Service (SaaS) as part of the Department for Work and Pensions Connect to Work Programme. The duration of the con…

Awarded to ICONI SOFTWARE LIMITED

• Customer Relation Management software package

Provision of a Corporate CRM System

Aberdeenshire Council · Local authority · Scotland

The purpose of this Invitation to Tender (“ITT”) is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in the attached documents.

Awarded to supplier not published

• Customer Relation Management software package
• IT services: consulting, software development, Internet and support

Primary Care Support England

NHS England · NHS & health · Yorkshire and the Humber

Awarded to Capita Business Services

• Accounting system
• Administration services
• Business services: law, marketing, consulting, recruitment, printing and security
• +3

Dynamics 365 Finance & Operations Property Management Add-on/Integration

Transport for Wales · Wales (Cymru)

TfW is looking to onboard a property management add on which can be implemented alongside Dynamics 365 to deliver all property managements functions currently carried out by a 3rd Party provider. This will ensure complete control of end-to-…

Awarded to SIS GLOBAL LIMITED

• Customer Relation Management software package
• Enterprise resource planning software development services
• Financial analysis and accounting software package
• +3

UOW291 PME- Student Case Management System

University of Worcester · Education · delivery region not published

This is a Preliminary Market Engagement (PMEN) notice. It is not a formal invitation to tender. You will need to respond to the tender notice when published to be considered for the forthcoming Contract. The purpose of this PMEN is to maxim…

• Customer Relation Management software package
• Software package and information systems

ID 5094524 - DfE - Invest NI - Replacement Customer Portal

Invest Northern Ireland · Northern Ireland

Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship M…

Awarded to Thornacre

• Business intelligence software package
• Communication software development services
• Customer Relation Management software development services
• +3

DPS for Creative and Marketing services

Clarion Housing Group · Housing · Nationwide (UK), South East England

Clarion Housing Group (CHG) is seeking to establish a Dynamic Purchasing System (DPS) for a range of marketing and creative services within Marketing and Communication Teams as well as other areas of the business. The below lots are include…

Awarded to CLAREMONT COMMUNICATIONS LTD, Earth Creative Strategies Limited, Media Performance a trading style of Georgeco Marketing Services · 4 awards

• Advertising and marketing services
• Advertising campaign services
• Advertising services
• +3

CRM Future

The University of Bath · Education · South West England

The CRM Future project is investigating the options for enhancing the CRM capabilities, and associated business benefits, for the University. The project is considering all options, including enhancing the current solutions through to repla…

• Customer Relation Management software package

EOL AI Customer Chat Bot

British Council · Local authority · Nationwide (UK)

British Council English Online offers personalized language courses to help learners gain confidence and improve their speaking, pronunciation, and vocabulary skills. Our platform provides small group classes and private one-to-one sessions…

• Customer Relation Management software package
• Sales or marketing software package

Cloud Based CRM System

United Kingdom Atomic Energy Authority · Nationwide (UK), South East England

The UKAEA is competed for a CRM solution that required minimal configuration. The tool will be mainly used by the Business Development Department (BD) of the UKAEA. BD works with internal and external stakeholders to identify opportunities …

Awarded to Prodo Digital Marketing Ltd

• Customer Relation Management software package

Design, Supply & Installation Solar Photovoltaic (PV) Panel Systems &Associated Equipment - Multi Contractor Framework 2024

Portsmouth City Council · Local authority · South East England, South West England

Portsmouth City Council (the Council) sought tenders from contractors for inclusion on a new Solar PV & Associated Equipment Framework. Contractors will undertake a range of energy generation works, including the design, supply and installa…

Awarded to Aztec Solar Energy Ltd, Centreco (UK) Ltd, Cinergi +14 more · 2 awards

• Accumulators, primary cells and primary batteries
• Ancillary works for pipelines and cables
• Architectural, engineering and planning services
• +3

NCC1433 CRM Replacement Market Engagement

Northumberland County Council · Local authority · North East England

Northumberland County Council is exploring the procurement of a strategic platform for providing a proactive customer experience, automating processes and providing workflow, all of which will improve our efficiency and the quality of the e…

• Customer Relation Management software development services
• Customer Relation Management software package

Residential Digital Front Door Platform

Lancashire County Council · Local authority · North West England

Lancashire County Council (LCC) are conducting an early market engagement to understand the solution capabilities of a digital front door platform for Lancashire residents and local businesses.

• Communication and multimedia software package
• Customer Relation Management software package
• Software package and information systems

Customer Experience Platform Technologies

Gedling Borough Council · Local authority · East Midlands

Gedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services. There is no CRM in place currently and while the Council d…

• Customer Relation Management software development services
• Customer Relation Management software package

Transport & Mobility Managed Service (TMMS) and Associated Services

London Councils · Local authority · Greater London

London Councils requirement tender shall be divided in to 4 lots: Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution and Portal Lot 2 Managed Service Integrated Transport Smartcard Organisation (…

• Customer Relation Management software package
• Data analysis services
• Smart cards

Soft Market Testing (SMT) - Hampstead Heath Learning Team Workshop Booking/CRM System

City of London Corporation · Local authority · Nationwide (UK)

This is a soft market testing exercise in relation to an upcoming requirement the Hampstead Heath Learning Team Workshop Booking/CRM System. The soft market testing will involve the submission of the SMT questionnaire to be received by 12:0…

• Customer Relation Management software package
• Information technology services
• Security software development services

British Museum Fundraising CRM

The Trustees of the British Museum · Greater London

The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum’s supporters and prospects, which includes its Membership base. The CRM acts as a central database for sup…

• Customer Relation Management software development services
• Customer Relation Management software package

Careers management platforms and associated systems

Jisc · Nationwide (UK)

Please note this Prior Information Notice is to promote a Request for Information (RFI), and does not constitute a call for competition. Jisc are looking to hear from vendors of Careers Management platforms and associated systems to better …

• Administration software package
• Contact management software package
• Customer Relation Management software package
• +3

UHB CRM Solution - Market Engagement

University Hospitals Birmingham NHS Foundation Trust · NHS & health · West Midlands

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital Trusts in England and the West Midlands, serving a regional, national, and international population. It includes Birmingham Heartlands Hospit…

• Customer Relation Management software package

Electrical Vehicle Charging Infrastructure and Operation - Partner Concession Agreement - ORCS Phase 3

Portsmouth City Council · Local authority · South East England

Portsmouth City Council ('the Council') is inviting tenders from suitably qualified and experienced service providers for the supply, installation, maintenance, operation and, at the Council's option, decommission of electrical vehicle char…

• Advertising campaign services
• Advertising management services
• Construction work for electricity power lines
• +3

CRM

Suffolk County Council · Local authority · East of England

Suffolk County Councils wish to award a contract for up to 7 years for subscription licences and premium support to Goss Interactive Limited.

Awarded to GOSS INTERACTIVE LIMITED

• Customer Relation Management software package

Transport & Mobility Managed Service (TMMS) and Associated Services

London Councils · Local authority · Greater London

London Councils requirement tender shall be divided in to 4 lots: Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution Lot 2 Managed Service (Portal & card production) Lot 3 Data Matching, Cleansin…

• Customer Relation Management software package
• Data analysis services
• Smart cards
• +1

Union Yard / Polden Studios - Purpose Built Student Accommodation - Property Management Services

Rushmoor Borough Council · Local authority · South East England

Rushmoor Borough Council ('the Council') is inviting tenders from suitably qualified and experienced suppliers for the management of a new build 128-bedroom student accommodation development, Polden Studios, located within Aldershot, Hampsh…

• Accommodation management services
• Accommodation, building and window cleaning services
• Accounting software package
• +3

Microsoft Dynamics Fundraising and Engagement System Implemention

The Prince's Trust · Nationwide (UK), Greater London

The Prince's Trust is seeking an implementation partner that has significant experience working in the UK charity/not-for-profit sector, with a proven track record of successful implementation of Microsoft Dynamics solutions on time and on …

• Customer Relation Management software development services
• Customer Relation Management software package
• IT services: consulting, software development, Internet and support

Customer Engagement Platform

Northern Ireland Electricity Networks Limited · Northern Ireland

NIE Networks is the electricity Distribution Network Operator(DNO) and transmission network owner in Northern Ireland. NIE Networks have a requirement for provision of suitably qualified and experienced organisation(s) to provide a Customer…

• Business intelligence software package
• Compliance software package
• Customer Relation Management software development services
• +3

Armed Forces Recruitment Programme - Corrigendum

Ministry of Defence · Central government · Nationwide (UK)

To sustain Operational Capability, the UK's Armed Forces enlist annually in the region of 18,000 to 22,000 (Regular and Reserve) new recruits from the UK and the Commonwealth. The Armed Forces Recruiting Programme (AFRP) is responsible for …

• Administration software package
• Administration, defence and social security services
• Administrative healthcare services
• +3

UK_169_Global Confidential raising concerns platform with an integrated case management system

British Council · Local authority · Nationwide (UK)

The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating…

• Customer Relation Management software package
• IT services: consulting, software development, Internet and support

Customer Relationship and Case Management (CRCM) Solution

Karbon Homes · Nationwide (UK)

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement docume…

Awarded to HOMELESS LINK

• Business transaction and personal business software package
• Customer Relation Management software package
• Financial analysis and accounting software package
• +3

Development and Design Services: Website, collections online, ticket purchase path & Customer Relationship Management (CRM)

Museum of London · Greater London

As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM. We have identified five…

Awarded to Bureau Consulting Limited, TORCHBOX LTD · 5 awards

• Customer Relation Management software package
• IT services: consulting, software development, Internet and support
• World wide web (www) site design services

Case and Enquiry Management solution

Bournemouth University Higher Education Corporation (known as Bournemouth University) · Education · South West England

Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing

• Customer Relation Management software package

Market Engagement for Suffolk County Music Service line of business operating system

Suffolk County Council · Local authority · East of England

Suffolk County Council intends to conduct a procurement exercise during 2024 to purchase a music service orientated line of business system to continue and improve the support to children’s music engagement. The procured line of business sy…

• Billing system
• Contact management software package
• Customer Relation Management software package
• +3

LLDC Group Customer Relationship Management System

London Legacy Development Corporation · Greater London

Audience Profiling and Customer Relationship Management Solution System for LLDC & LLDC Group. This Market Sounding Questionnaire (MSQ) is issued by London Legacy Development Corporation (LLDC ) and seeks to obtain market feedback in relati…

• Customer Relation Management software package

Leisure Management System

Cardiff Metropolitan University · Education · Wales (Cymru)

Cardiff Metropolitan University has awarded a contract for the supply, delivery, database migration, installation, staff training and commissioning of an integrated leisure management and point of sale software solution.

Awarded to GLADSTONE MRM LIMITED

• Customer Relation Management software package
• IT services: consulting, software development, Internet and support
• Software package and information systems

Smart Meter Optimised Digital Billing & Customer Management System

SEVERN TRENT WATER LIMITED · Other public body · West Midlands

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter…

Awarded to Kraken Technologies Limited

• Billing system
• Customer Relation Management software development services
• Customer Relation Management software package
• +3

Parks Management System

City & County of Swansea · Local authority · Wales (Cymru)

The Parks and Cleansing Service of Swansea Council is looking to replace its current Parks Management System and would like to gain a better understanding of the benefits and functionality offered via external software solutions. Modernisat…

• Contact management software package
• Customer Relation Management software package

Customer Smart Video

Wales & West Utilities Limited · Other public body · South West England, Wales (Cymru)

Wales and West Utilities (WWU) prides itself on offering customers high levels of service which are fully inclusive and offer choice to customers on how they interact with WWU. In addition to traditional telephone, written, email, text and …

• Customer Relation Management software package

Provision of an Integrated Student Admissions System

University of the Highlands and Islands · Education · Scotland

The University of the Highlands and Islands (UHI) has a requirement for the Provision of an Integrated Student Admissions System. It should be noted that this contract is being tendered by the University of the Highlands and Islands, on beh…

Awarded to supplier not published

• Customer Relation Management software package
• Software package and information systems

Salesforce Licencing

The Hyde Group · Housing · Nationwide (UK)

Early renewal of Salesforce licencing contract.

Awarded to Salesforce UK Limited

• Customer Relation Management software package

CRM & Billing System

Portsmouth Water Limited · South East England

Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present …

Awarded to Kraken Technologies Limited

• Billing system
• Communication and multimedia software package
• Communication software package
• +3

Customer Experience Platform: Prior Information Notice

London Borough of Barnet · Local authority · Greater London

This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this.

• Communication software package
• Customer Relation Management software package

PRO004729-Contract-Goods-Innovation Labs 5

United Utilities Water Limited · North West England

United Utilities want to tackle our key business challenges so we can provide better, more cost effective services for customers. That means building relationships with businesses who share our vision, ambition and appetite for innovation. …

• Analytical or scientific software development services
• Analytical, scientific, mathematical or forecasting software development services
• Customer Relation Management software package
• +3

Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)

ARRIVA UK TRAINS LIMITED · Yorkshire and the Humber, West Midlands

A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the…

• Customer Relation Management software package

Provision for a customer relationship management (CRM) system

Chief Executive’s Service · Wales (Cymru)

Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information …

Awarded to ABAVUS LIMITED

• Content management software package
• Customer Relation Management software development services
• Customer Relation Management software package
• +3

SWR Customer Interaction Management Solution (CIM)

FIRSTGROUP HOLDINGS LIMITED · Greater London, South West England

FirstGroup Holdings Ltd. (Known as FGH) on behalf of its subsidiary company, "First MTR South Western Trains Ltd (SWR)" is approaching the market to procure a Customer Interaction Management (CIS) Solution to support their Customer Contact …

• Customer Relation Management software package
• For computer software

CONTRACT AWARD: The Provision of a CRM and MDM Solution

Buckinghamshire Council · Local authority · South East England

The Contract is for the provision of a corporate, modern Customer Relationship Platform (CRM) that supports the Council’s vision of a “Customer First” culture. The Council's vision is to give residents more free time by making everything th…

Awarded to ABAVUS LIMITED

• Customer Relation Management software development services
• Customer Relation Management software package
• IT services: consulting, software development, Internet and support
• +1

Proprietary Customer Relationship Management (CRM) System

The Royal Borough of Windsor and Maidenhead Council · Local authority · South East England

The Royal Borough of Windsor & Maidenhead (RBWM) is inviting expressions of interest from providers of proprietary (not open source) Customer Relationship Management (CRM) systems. If your organisation provides such systems and is intereste…

• Communication software package
• Contact management software package
• Customer Relation Management software package

Halton Housing - CRM and Customer Portal Software and Associated Services

Halton Housing · North West England

This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of …

Awarded to DB GROUP LIMITED (t/a Esuasive)

• Customer Relation Management software package
• IT services: consulting, software development, Internet and support
• Sales, marketing and business intelligence software package

Self-Service Customer Portal (471-AHL)

NSAH (Alliance Homes) Ltd · South West England

Procurement for the provision of Self-Service Customer Portal. Full details are available through the Alliance Homes e-Tendering portal:https://in-tendhost.co.uk/alliancehomes

Awarded to HALLNET LIMITED

• Application service providers
• Content management software package
• Customer Relation Management software package
• +1

CRM - Implementation & Support

London School of Hygiene & Tropical Medicine · Education · Greater London

CRM - Implementation & Support

Awarded to GLOBAL DATA MANAGEMENT UK LIMITED

• Customer Relation Management software development services
• Customer Relation Management software package

Corporate Software & Related Products and Services

Crescent Purchasing Consortium Limited · Nationwide (UK)

The CPC is seeking to establish a multi-provider framework agreement on behalf of CPC members for the provision of corporate Software and Related Products for a number of areas as detailed below. The Framework Agreement will be split into 9…

Awarded to AGILYX EMEA LTD, Advanced Business Solutions, Betasoft Solutions +11 more · 9 awards

• Accounting software development services
• Accounting software package
• Communication software package
• +3

Transforming Dental Systems Pre-Market-Engagement

NHS Business Services Authority · NHS & health · Nationwide (UK)

The purpose of this Prior Information Notice (PIN) is to inform organisations of a supplier Pre-Market Engagement exercise (PME). The PME is related to the procurement and contract for the provision of Transforming Dental Systems which incl…

• Business transaction and personal business software development services
• Contact management software development services
• Contract systems analysis and programming services
• +3

Melton Borough Council Tender for Customer Engagement and Self Service Platform

Melton Borough Council · Local authority · East Midlands

Awarded to IEG4

• Customer Relation Management software package

NI Direct Strategic Partner

Department of Finance · Northern Ireland

Awarded to BT LIMITED

• Business and management consultancy and related services
• Business organisation services
• Call centre
• +3

Provision of CRM and Ticketing System

Amgueddfa Cymru - National Museum Wales · Wales (Cymru)

A Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors. A ticketing platform which supports all ticketed or bookab…

Awarded to Tessitura Network

• Customer Relation Management software development services
• Customer Relation Management software package

Integrated Digital Platform for CPD, Careers and Professional Membership

The Institute for Agriculture and Horticulture · Nationwide (UK)

TIAH as the contracting authority require an economic operator to support all aspects of their development, launch and running of a membership and learning management system / online platform. The platform that is developed must have the ca…

Awarded to PLACECUBE LIMITED

• Contact management software package
• Customer Relation Management software package
• E-learning services
• +3

Home Office Customer Journey Support

Home Office · Central government · Nationwide (UK)

Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management.

• Automation system
• Call centre
• Customer Relation Management software development services
• +3

Omni-Channel Contact Centre Solution

Portsmouth City Council · Local authority · South East England

Portsmouth City Council ('the council') is inviting tenders from suitably qualified suppliers to provide omni-channel contact centre services. The solution must be a certified Microsoft Teams solution for contact centres. The new omni-chann…

• Communication software package
• Customer Relation Management software package
• IT services: consulting, software development, Internet and support
• +1

Implementation and on-going support of a Ticketing, Fundraising, Membership and CRM system

National Museums Scotland · Scotland

Delivery, and ongoing support, of a unified system (or set of integrated systems) for online and on-site Ticketing, Fundraising, Membership and CRM at National Museums Scotland.

Awarded to Tessitura Network

• Customer Relation Management software development services
• Customer Relation Management software package
• Sale of travel tickets and package tours services