Customer Relationship Management (CRM) System for Leasehold Advisory Service (Lease)

{
  "id": "065811-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-10-16T10:11:21+01:00",
  "ocid": "ocds-h6vhtk-05cdc2",
  "buyer": {
    "id": "GB-COH-03296985",
    "name": "THE LEASEHOLD ADVISORY SERVICE"
  },
  "tender": {
    "id": "ocds-h6vhtk-05cdc2",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 100000,
          "currency": "GBP",
          "amountGross": 120000
        },
        "status": "active",
        "options": {
          "description": "Dependant on implementation and development."
        },
        "renewal": {
          "description": "Contract Plus 1 year"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "description": "Award criteria is included in the published tender documentation."
        },
        "contractPeriod": {
          "endDate": "2028-12-01T23:59:59Z",
          "startDate": "2025-12-01T00:00:00Z",
          "maxExtentDate": "2029-12-01T23:59:59Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKL",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          }
        ]
      }
    ],
    "title": "Customer Relationship Management (CRM) System for Leasehold Advisory Service (Lease)",
    "value": {
      "amount": 100000,
      "currency": "GBP",
      "amountGross": 120000
    },
    "status": "active",
    "documents": [
      {
        "id": "A-6300",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6300",
        "format": "application/pdf",
        "documentType": "biddingDocuments"
      },
      {
        "id": "A-6301",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6301",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "description": "Short Form Contract",
        "documentType": "biddingDocuments"
      },
      {
        "id": "A-6302",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6302",
        "format": "application/pdf",
        "description": "Future User Interaction Flow Diagram",
        "documentType": "biddingDocuments"
      },
      {
        "id": "A-6303",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6303",
        "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
        "description": "Future CRM Feature Capability",
        "documentType": "biddingDocuments"
      },
      {
        "id": "A-6304",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6304",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "description": "Future CRM User Interaction Summary",
        "documentType": "biddingDocuments"
      },
      {
        "id": "065811-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/065811-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-10-16T10:11:21+01:00"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This invitation requests qualified vendors to submit proposals for the provision, implementation, and ongoing support of a CRM solution tailored to Lease's needs.",
    "tenderPeriod": {
      "endDate": "2025-11-06T18:00:00Z"
    },
    "enquiryPeriod": {
      "endDate": "2025-10-23T18:00:00+01:00"
    },
    "specialRegime": [
      "lightTouch"
    ],
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "notAllowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Submissions should be emailed to amandeepwiechers@lease-advice.org",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-COH-03296985",
      "name": "THE LEASEHOLD ADVISORY SERVICE",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London",
        "postalCode": "SW1P 4DF",
        "countryName": "United Kingdom",
        "streetAddress": "2 Marsham Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "03296985",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "name": "Amandeep Wiechers",
        "email": "amandeepwiechers@lease-advice.org"
      },
      "additionalIdentifiers": [
        {
          "id": "PNGX-2873-VQPR",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}