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Published 19 Jan 2023, 10:05 GMT

Official UK procurement notice

Development and Design Services: Website, collections online, ticket purchase path & Customer Relationship Management (CRM)

Official notice

Authority: Museum of London

5 lotsServicesRestricted procedureMax 5 lots per supplier
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: London (UKI)
Published estimate£800,000total for 5 lots
Submissions closed 18 Feb 2023awarded 5 Sept 2023
Awarded to Bureau Consulting Limited, Torchbox Ltd3 awards

What is being bought5 lots · detail below

Published requirement description

As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM. We have identified five key workstreams as priorities as part of this strategy and as such are looking for potential supplier(s) to deliver these services, either wholly or in parts.

CPV: Customer Relation Management software package · IT services: consulting, software development, Internet and support · World wide web (www) site design services

Lots and requirements (5)Procurement structure

5 lots · all with a published value (£770,000 together) · win at most 5 of them · evaluation weights differ by lot
Lot #1Website: UX and Visual DesignAwardedPublished value£50,000

Provision of services to provide UX and Visual Design for the Museum of London website. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/P6PJCF8Y4Y ↗

Delivery: London · LONDON
Extensions: The Contracting Authority reserves the right to consider the following options; a. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do soSecond stage: 4–null candidates invited to tenderVariant bids: not allowed
72413000 World wide web (www) site design services
Lot #2Website: Back-end Technical Development and Front-end Design of Website Content Management SystemAwardedPublished value£500,000

This procurement is for a prospective supplier to provide full service in the technical development (Back-end) and design (Front-end) of the Museum of London's Website Content Management System.

Delivery: London · LONDON
Extensions: The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do soSecond stage: 4–null candidates invited to tenderVariant bids: not allowed
72000000 IT services: consulting, software development, Internet and support
Lot #3Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path SystemAwardedPublished value£20,000

This procurement is for services to provide visual design of Museum of London's ticket purchase path system.

Delivery: London · LONDON
Extensions: The Contracting Authority reserves the right to consider the following options; a. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do soSecond stage: 4–null candidates invited to tenderVariant bids: not allowed
72413000 World wide web (www) site design services
Lot #4Ticket Purchase Path: Back-end technical development and front-end design servicesCancelledPublished value£100,000

This procurement is for the delivery of design (Front-end) and technical (Back-end) development of the Museum's ticket purchase path system

Delivery: London · LONDON
Extensions: The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do soSecond stage: 4–null candidates invited to tenderVariant bids: not allowed
72413000 World wide web (www) site design services
Lot #5Customer Relationship Management ConfigurationCancelledPublished value£100,000

This procurement is for services to provide integration and configuration of the Museum's Customer Relationship Management System with the Museum's website and ticket purchase path.

Delivery: London · LONDON
Extensions: The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do soSecond stage: 4–null candidates invited to tenderVariant bids: not allowed
48445000 Customer Relation Management software package

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lots publish different evaluation splits; there is no single procedure weighting.

LotQualityPriceSplit
1 · Website: UX and Visual Design5515
2 · Website: Back-end Technical Development and Front-end Design of Website Content Management System6515
3 · Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System5515
4 · Ticket Purchase Path: Back-end technical development and front-end design services6515
5 · Customer Relationship Management Configuration6515
Lot distribution rule: All Lots - The contracting authority will consider the benefit of combining either some or all lots should the results of this procurement process indicate this may offer best value.
What this means for your bid
  • Price carries 15 points on every lot: a 10% discount moves about 1.5 points.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
19 Jan 2023, 10:05 GMT
Last source update
29 Dec 2023, 16:06 GMT
Authority reference
MOLDT0001
FTS notice number
2023/S 000-038029
Classification (CPV)
Customer Relation Management software packageIT services: consulting, software development, Internet and supportWorld wide web (www) site design services
Delivery area
London (UKI)
Official registry OCID
ocds-h6vhtk-0398bb Find a Tender

Publisher note: To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=832355096" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=832355096</a> GO Reference: GO-20231229-PRO-24863097

How it was run

Official notice
Run through: Delta eSourcing · Who buys & how to bid on Delta
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free Select account; no DUNS asked at signup
Submission deadline
18 Feb 2023, 09:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
360 days from the deadline
Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com/tenders/UK-UK-London… ↗

Timeline

18 Feb 2023 → 29 Dec 2023 · 3 dates
  1. Submission deadline
    18 Feb 2023, 09:00 GMT
  2. Invitations to tender expected
    27 Feb 2023
  3. Notice published
    29 Dec 2023, 16:06 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    29 Dec 2023, 16:06 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 5
Awarded value £459,9293 contracts exc. VAT
Bids received 23
Contracts signed 3latest 5 Sept 2023
Awarded toValueDateStatus
Lot 1 · Website: UX and Visual Design1 award
Bureau Consulting LimitedSME£50,000 †—Awarded
Lot 2 · Website: Back-end Technical Development and Front-end Design of Website Content Management System1 award
Torchbox LtdSME£389,929 †—Awarded
Lot 3 · Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System1 award
Bureau Consulting LimitedSME£20,000 †—Awarded

2 further award records carry no date or value.

Contracts

  • Website: Back-end Technical Development and Front-end Design of Website Content Management System · Torchbox LtdSME

    Signed
    5 Sept 2023
    Value
    £389,929
    Status
    active

  • Website: UX and Visual Design · Bureau Consulting LimitedSME

    Signed
    15 Jun 2023
    Value
    £50,000
    Status
    active

  • Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System · Bureau Consulting LimitedSME

    Signed
    1 Jun 2023
    Value
    £20,000
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Website: UX and Visual Design8bids———
2 · Website: Back-end Technical Development and Front-end Design of Website Content Management System8bids———
3 · Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System7bids———

Contracting authority & participating public bodies

Museum of London

Contracting authorityMuseumRecreation, culture and religion 150 London Wall, London, London, EC2Y 5HNContact email, phone Published organisation website ↗

Bidders & participating suppliers

3 commercial parties on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria