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AwardedFind a Tender · award

Development and Design Services: Website, collections online, ticket purchase path & Customer Relationship Management (CRM)

Buyer: Museum of London →

BuyerMuseum of London
StatusAwarded
DeadlineNot published
ValueValue not published
Published29 Dec 2023

What is being bought

As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM. We have identified five key workstreams as priorities as part of this strategy and as such are looking for potential supplier(s) to deliver these services, either wholly or in parts.

Delivery location

UKI · UKI · UKI · UKI · UKI

Categories

Customer Relation Management software package 48445000IT services: consulting, software development, Internet and support 72000000World wide web (www) site design services 72413000IT services: consulting, software development, Internet and support 72000000

Lot details

Website: UX and Visual Design

Provision of services to provide UX and Visual Design for the Museum of London website. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/P6PJCF8Y4Y

Statuscancelled

Award criteria
Quality — 55
Cost — 15

Website: Back-end Technical Development and Front-end Design of Website Content Management System

This procurement is for a prospective supplier to provide full service in the technical development (Back-end) and design (Front-end) of the Museum of London's Website Content Management System.

Statuscancelled

Award criteria
Quality — 65
Cost — 15

Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System

This procurement is for services to provide visual design of Museum of London's ticket purchase path system.

Statuscancelled

Award criteria
Quality — 55
Cost — 15

Ticket Purchase Path: Back-end technical development and front-end design services

This procurement is for the delivery of design (Front-end) and technical (Back-end) development of the Museum's ticket purchase path system

Statuscancelled

Award criteria
Quality — 65
Cost — 15

Customer Relationship Management Configuration

This procurement is for services to provide integration and configuration of the Museum's Customer Relationship Management System with the Museum's website and ticket purchase path.

Statuscancelled

Award criteria
Quality — 65
Cost — 15

What is included

ItemCategoryQuantity
1World wide web (www) site design servicesNot published
2IT services: consulting, software development, Internet and supportNot published
3World wide web (www) site design servicesNot published
4World wide web (www) site design servicesNot published
5Customer Relation Management software packageNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Customer Relation Management software package (48445000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,8361 median · 9.6 average (2,487 of 6,836 with a bid count)1.7 average (2,926 of 6,836 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKI4421 median · 8.7 average (158 of 442 with a bid count)1.8 average (190 of 442 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Website: Back-end Technical Development and Front-end Design of Website Content Management System

Statusactive
SupplierTorchbox Ltd

Ticket Purchase Path: Back-end technical development and front-end design services

Statusunsuccessful

Customer Relationship Management Configuration

Statusunsuccessful

Contracts

Website: UX and Visual Design

Statusactive
Value£50,000

Website: Back-end Technical Development and Front-end Design of Website Content Management System

Statusactive
Value£389,929

Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System

Statusactive
Value£20,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0398bb
Latest release ID038029-2023
Latest release timestampFri Dec 29 2023 16:06:25 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsRestricted procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source5
Tender items in source5
Tender documents in source0
Awards in latest release5
Contracts in latest release3
Parties in latest release5

Notice history

DateEventReference
29 Dec 2023award, contract038029-2023
19 Jan 2023tender001632-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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}
Complete JSON history (2 releases)
29 Dec 2023 · 038029-2023 · award, contract
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        },
        "hasOptions": true,
        "description": "This procurement is for the delivery of design (Front-end) and technical (Back-end) development of the Museum's ticket purchase path system",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "65"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "15"
            }
          ]
        }
      },
      {
        "id": "5",
        "title": "Customer Relationship Management Configuration",
        "status": "cancelled",
        "options": {
          "description": "The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so"
        },
        "hasOptions": true,
        "description": "This procurement is for services to provide integration and configuration of the Museum's Customer Relationship Management System with the Museum's website and ticket purchase path.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "65"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "15"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72413000",
            "scheme": "CPV",
            "description": "World wide web (www) site design services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
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          "description": "LONDON"
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        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryLocation": {
          "description": "LONDON"
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        "deliveryAddresses": [
          {
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        ],
        "additionalClassifications": [
          {
            "id": "72413000",
            "scheme": "CPV",
            "description": "World wide web (www) site design services"
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      },
      {
        "id": "4",
        "relatedLot": "4",
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          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72413000",
            "scheme": "CPV",
            "description": "World wide web (www) site design services"
          }
        ]
      },
      {
        "id": "5",
        "relatedLot": "5",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          }
        ]
      }
    ],
    "title": "Development and Design Services:  Website, collections online, ticket purchase path & Customer Relationship Management (CRM)",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM. We have identified five key workstreams as priorities as part of this strategy and as such are looking for potential supplier(s) to deliver these services, either wholly or in parts.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-20294",
      "name": "Museum of London",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI31",
        "locality": "London",
        "postalCode": "EC2Y 5HN",
        "countryName": "United Kingdom",
        "streetAddress": "150 London Wall"
      },
      "details": {
        "url": "http://www.museumoflondon.org.uk",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Museum"
          },
          {
            "id": "08",
            "scheme": "COFOG",
            "description": "Recreation, culture and religion"
          }
        ]
      },
      "identifier": {
        "legalName": "Museum of London"
      },
      "contactPoint": {
        "email": "procurement@museumoflondon.org.uk",
        "telephone": "+44 0278145676"
      }
    },
    {
      "id": "GB-FTS-101556",
      "name": "Bureau Consulting Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "countryName": "United Kingdom",
        "streetAddress": "Kalculus, 119 Marylebone Road"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "07948700",
        "legalName": "Bureau Consulting Limited"
      }
    },
    {
      "id": "GB-FTS-101557",
      "name": "Torchbox Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ14",
        "locality": "Oxfordshire",
        "postalCode": "OX7 3EW",
        "countryName": "United Kingdom",
        "streetAddress": "The Top Floor, Southill Barn"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "03983354",
        "legalName": "Torchbox Ltd"
      }
    },
    {
      "id": "GB-FTS-101558",
      "name": "Bureau Consulting Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "NW1 5PU",
        "countryName": "United Kingdom",
        "streetAddress": "Kalculus, 119 Marlylebone Road"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "07948700",
        "legalName": "Bureau Consulting Limited"
      }
    },
    {
      "id": "GB-FTS-73196",
      "name": "Museum of London",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "EC27 5HN",
        "countryName": "United Kingdom",
        "streetAddress": "150 London Wall"
      },
      "identifier": {
        "legalName": "Museum of London"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "038029-2023-1",
      "title": "Website: UX and Visual Design",
      "value": {
        "amount": 50000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "038029-2023-1",
      "dateSigned": "2023-06-15T00:00:00+01:00"
    },
    {
      "id": "038029-2023-2",
      "title": "Website: Back-end Technical Development and Front-end Design of Website Content Management System",
      "value": {
        "amount": 389929,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "038029-2023-2",
      "dateSigned": "2023-09-05T00:00:00+01:00"
    },
    {
      "id": "038029-2023-3",
      "title": "Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System",
      "value": {
        "amount": 20000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "038029-2023-3",
      "dateSigned": "2023-06-01T00:00:00+01:00"
    }
  ],
  "description": "To view this notice, please click here: \n<a href=\"https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=832355096\" target=\"_blank\">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=832355096</a>\n GO Reference: GO-20231229-PRO-24863097",
  "initiationType": "tender"
}
19 Jan 2023 · 001632-2023 · tender
{
  "id": "001632-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-01-19T10:05:07Z",
  "ocid": "ocds-h6vhtk-0398bb",
  "buyer": {
    "id": "GB-FTS-20294",
    "name": "Museum of London"
  },
  "tender": {
    "id": "MOLDT0001",
    "lots": [
      {
        "id": "1",
        "title": "Website:  UX and Visual Design",
        "value": {
          "amount": 50000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The Contracting Authority reserves the right to consider the following options;\na. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so"
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "Provision of services to provide UX and Visual Design for the Museum of London website. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/P6PJCF8Y4Y",
        "secondStage": {
          "minimumCandidates": 4
        },
        "contractPeriod": {
          "durationInDays": 450
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "As stated in the Procurement Documents"
        }
      },
      {
        "id": "2",
        "title": "Website: Back-end Technical Development and Front-end Design of Website Content Management System",
        "value": {
          "amount": 500000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The Contracting Authority reserves the right to consider the following options;\na. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months\nb. extend any ongoing maintenance contract/service level agreement for two further 12 month periods\nc. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so"
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "This procurement is for a prospective supplier to provide full service in the technical development (Back-end) and design (Front-end) of the Museum of London's Website Content Management System.",
        "secondStage": {
          "minimumCandidates": 4
        },
        "contractPeriod": {
          "durationInDays": 1170
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "As Stated in the Procurement Documents"
        }
      },
      {
        "id": "3",
        "title": "Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System",
        "value": {
          "amount": 20000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The Contracting Authority reserves the right to consider the following options;\na. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so"
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "This procurement is for services to provide visual design of Museum of London's ticket purchase path system.",
        "secondStage": {
          "minimumCandidates": 4
        },
        "contractPeriod": {
          "durationInDays": 450
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
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        "selectionCriteria": {
          "description": "As stated in the Procurement Documents"
        }
      },
      {
        "id": "4",
        "title": "Ticket Purchase Path:  Back-end technical development and front-end design services",
        "value": {
          "amount": 100000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The Contracting Authority reserves the right to consider the following options;\na. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months\nb. extend any ongoing maintenance contract/service level agreement for two further 12 month periods\nc. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so"
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "This procurement is for the delivery of design (Front-end) and technical (Back-end) development of the Museum's ticket purchase path system",
        "secondStage": {
          "minimumCandidates": 4
        },
        "contractPeriod": {
          "durationInDays": 1170
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "As stated in the Procurement Documents."
        }
      },
      {
        "id": "5",
        "title": "Customer Relationship Management Configuration",
        "value": {
          "amount": 100000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "The Contracting Authority reserves the right to consider the following options;\na. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months\nb. extend any ongoing maintenance contract/service level agreement for two further 12 month periods\nc. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so"
        },
        "hasOptions": true,
        "hasRenewal": false,
        "description": "This procurement is for services to provide integration and configuration of the Museum's Customer Relationship Management System with the Museum's website and ticket purchase path.",
        "secondStage": {
          "minimumCandidates": 4
        },
        "contractPeriod": {
          "durationInDays": 1170
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "As Stated in the Procurement Documents"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72413000",
            "scheme": "CPV",
            "description": "World wide web (www) site design services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      },
      {
        "id": "3",
        "relatedLot": "3",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72413000",
            "scheme": "CPV",
            "description": "World wide web (www) site design services"
          }
        ]
      },
      {
        "id": "4",
        "relatedLot": "4",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72413000",
            "scheme": "CPV",
            "description": "World wide web (www) site design services"
          }
        ]
      },
      {
        "id": "5",
        "relatedLot": "5",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48445000",
            "scheme": "CPV",
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          }
        ]
      }
    ],
    "title": "Development and Design Services:  Website, collections online, ticket purchase path & Customer Relationship Management (CRM)",
    "value": {
      "amount": 800000,
      "currency": "GBP"
    },
    "status": "active",
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "awardCriteriaDetails": "All Lots - The contracting authority will consider the benefit of combining either some or all lots should the results of this procurement process indicate this may offer best value.",
      "maximumLotsBidPerSupplier": null,
      "maximumLotsAwardedPerSupplier": 5
    },
    "description": "As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM.  We have identified five key workstreams as priorities as part of this strategy and as such are looking for potential supplier(s) to deliver these services, either wholly or in parts.",
    "secondStage": {
      "invitationDate": "2023-02-27T00:00:00Z"
    },
    "tenderPeriod": {
      "endDate": "2023-02-18T09:00:00Z"
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    "hasRecurrence": false,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
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    "submissionTerms": {
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        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 360
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-intelligence-software-development-services./P6PJCF8Y4Y",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-20294",
      "name": "Museum of London",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI31",
        "locality": "London",
        "postalCode": "EC2Y 5HN",
        "countryName": "United Kingdom",
        "streetAddress": "150 London Wall"
      },
      "details": {
        "url": "http://www.museumoflondon.org.uk",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Museum"
          },
          {
            "id": "08",
            "scheme": "COFOG",
            "description": "Recreation, culture and religion"
          }
        ]
      },
      "identifier": {
        "legalName": "Museum of London"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./P6PJCF8Y4Y",
        "email": "procurement@museumoflondon.org.uk",
        "telephone": "+44 0278145676"
      }
    },
    {
      "id": "GB-FTS-73196",
      "name": "Museum of London",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "EC27 5HN",
        "countryName": "United Kingdom",
        "streetAddress": "150 London Wall"
      },
      "identifier": {
        "legalName": "Museum of London"
      }
    }
  ],
  "language": "en",
  "description": "For more information about this opportunity, please visit the Delta eSourcing portal at: \n<a href=\"https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./P6PJCF8Y4Y\" target=\"_blank\">https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./P6PJCF8Y4Y</a>\nTo respond to this opportunity, please click here: \n<a href=\"https://www.delta-esourcing.com/respond/P6PJCF8Y4Y\" target=\"_blank\">https://www.delta-esourcing.com/respond/P6PJCF8Y4Y</a>\n GO Reference: GO-2023119-PRO-21944186",
  "initiationType": "tender"
}