Official UK procurement notice
Direct Award of Contract to provide an Adults Social Care Case Management System
Authority: Torbay Council (Local council)
What is being bought
Published requirement descriptionPurchase of a hosted case management for Adults Social Care, plus support with
implementation, and data migration, and the ongoing licencing and maintenance of the
system.
This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT)
notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal
approval to directly award the contract from Torbay Council's Cabinet.
The system will be used by Torbay Council and Torbay and South Devon NHS Foundation
Trust.
With regards to the Award criteria, the contract was a direct award. In the absence of a
competition, consideration was given to both quality of the awarded supplier's system
solution, as covered within the VEAT, and price, in terms of achieving best value for the
Council in using the same solution for Adults Social Care Case Management System
provision, as it currently uses for its Children's provision.
CPV: Customer Relation Management software package · Database software package · Software supply services · Software support services · Software-related services
The lotProcurement structure
single lot · no lot value publishedLot #1Purchase of a hosted case management for Adults Social Care, plus support with…Awarded
Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system.
This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet.
The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust.
With regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier's system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children's provision.
Procedure terms & legal framework
From the official record- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 7 Jan 2025, 16:45 GMT
- Last source update
- 22 Jul 2025, 15:59 BST
- Authority reference
DN754839- FTS notice number
2025/S 000-042123- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04ce02Find a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
- Published justification
Torbay Council has direct awarded a contract for provision of its new Adults Services’ Case Management System (CMS), to the incumbent supplier of its Children’s Services’ System.
Award is made on the grounds that the works, supplies or services can only be provided by a particular economic operator due to an absence of competition for technical reasons.
The Council undertook a further competition from Lot 3c of CCS’ RM3821 Data & Application Solutions Framework for a supplier for supply & ongoing maintenance of a children’s social care CMS. It allowed for the contract to be modified to include future provision of an adult social care CMS, as the 2 systems are required to be compatible with one another. The adult social care CMS was required after the Children’s contract was awarded. But due to unforeseen circumstances, including impact of COVID on social care resources there was a significant delay in putting a new system in place. Due to this and increases in the cost of the contract from the previously estimate, the Council considers that it is no longer appropriate to modify the existing contract. However, a compatible system across children’s & adult’s social care remains.
Whilst there are alternative suppliers of CMS’s, appointment of a different supplier will result in receiving a solution incompatible with the current children’s CMS. The differences in how the systems function will result in additional costs (to make each compatible with one another), difficulties in implementing a new system and the ongoing operation / maintenance of both, which will not deliver best value.
This direct award will deliver the following benefits to Council, the system’s end users & the public purse:
Seamless and more cost-effective integration with the current Children’s CMS (Liquid Logic) by utilising the same solution, and cost savings and efficiencies in hosting arrangements by utilising the same supplier.
Efficiencies, consistency & effectiveness in reporting capabilities by utilising the same solution and in contract management by having the same supplier for both CMS.
More efficient migration of data as, the same system used to be operated across both children’s & adult social care, meaning the Council’s IT team have experience of migrating data from the old system to the new. The Council will begin implementation planning and data migration from its current system, from July 2025 onwards
Notice history
3 releases on Find a TenderPublished amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextDEFAULT | — | — |
Update to main CPV code. Update to notice number in the OJ.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Liquidlogic Limited | — | — | Awarded |
| Liquidlogic LimitedAdults Services Case Management System | — | — | Awarded |
Contracts
Adults Services Case Management System · Liquidlogic Limited
- Signed
- 4 Mar 2025
- Value
- —
- Status
- active
Contract 000406-2025-1 · Liquidlogic Limited
- Signed
- 18 Dec 2024
- Value
- —
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| Purchase of a hosted case management for Adults Social Care, plus support with… | 1bids | — | — | £1,193,585 – £1,650,000 |
| Whole notice | — | — | — | £1,193,585 – £1,650,000 |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeReview body
Bidders & participating suppliers
2 commercial parties on the notice- Liquidlogic LimitedAwarded supplier
- Liquidlogic Limited trading as ‘System C’Awarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.