Residential Digital Front Door Platform

LCC is investigating the software availability from a single provider/solution to deliver the following strategic ambitions for its residents:

• Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms.
• Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents.
• Opportunities to feedback about their digital journey and the design of our resident facing services.
• An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent.
• Receive a consistently effective digital service without having to tell us more than once.
• Ability to capture nondigital interactions where residents have chosen to use nondigital routes.
• Real time access to updates about a service request
• Promotes an inclusive digital service.
• Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally.
• Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services.
• Ability to communicate in a non-English first language.
• An effective, timely and empathic response to an enquiry or service request
• Assurance that information we hold is safe and secure