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Published 19 Aug 2022, 13:57 BST

Official UK procurement notice

CONTRACT AWARD: The Provision of a CRM and MDM Solution

Official notice

Authority: Buckinghamshire Council (Local council)

GoodsOpen procedure
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: South East (UKJ13)
Published value£2,920,000published on the single lot · exc. VAT
Submissions closed 19 Sept 2022awarded 13 Feb 2023
Awarded to Abavus Ltd.

What is being bought

Published requirement description

The Contract is for the provision of a corporate, modern Customer Relationship Platform

(CRM) that supports the Council’s vision of a “Customer First” culture. The Council's vision is to give residents more free time by making everything they do with the Council faster and easier. We need modern tools to achieve this, harnessing the power of Master Data Management

(MDM) to enable a ‘single view of the customer’ and integrate with existing Line of Business

systems. This cloud hosted system will provide rich, unfettered data to help promote the

seamless digital journey from the Buckinghamshire Council website.

The solution includes (but is not be limited to) the following: hosting, licensing,

maintenance, upgrades, reporting, consultancy, customisation, configuration, database

administration, data cleansing, data migration, Implementation, initial training, ongoing

support.

CPV: Customer Relation Management software development services · Customer Relation Management software package · IT services: consulting, software development, Internet and support · Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewalPublished value£2,920,000
Delivery: South East · Buckinghamshire
Extensions: The Contract is for a 5 year initial term with the option to extend for a period, or consecutive periods, of up to sixty (60) months. · An option to extend for a period, or consecutive periods, of up to sixty (60) months.Variant bids: not allowed
48445000 Customer Relation Management software package72000000 IT services: consulting, software development, Internet and support72212445 Customer Relation Management software development services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 65%Price: 35%
Published sub-criteria (2)
  • Quality: 65%
  • Cost: 35%
Published award criteria (2)
  • Cost: 35
  • Quality: 65
What this means for your bid
  • Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
19 Aug 2022, 13:57 BST
Last source update
14 Feb 2023, 13:39 GMT
Award evaluation window
19 Sept 2022 – …
Authority reference
DN619010
FTS notice number
2023/S 000-004505
Classification (CPV)
Customer Relation Management software development servicesCustomer Relation Management software packageIT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area
South East (UKJ13)
Official registry OCID
ocds-h6vhtk-03605f Find a Tender

How it was run

Official notice
Run through: portal not identified
Language: EN
Submission deadline
19 Sept 2022, 15:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
19 Sept 2022, 15:30 BST
Detailed submission instructions & authority contactsFrom official release

www.supplybucksbusiness.org.uk ↗

Timeline

19 Sept 2022 → 14 Feb 2023 · 3 dates
  1. Submission deadline
    19 Sept 2022, 15:00 BST
  2. Bids opened
    19 Sept 2022, 15:30 BST
  3. Notice published
    14 Feb 2023, 13:39 GMT

Notice history

1 event · 3 releases on Find a Tender
  1. Status changed to complete
    14 Feb 2023, 13:39 GMT
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—Dateiv.2.2 · IV.219 Sept 202230 Sept 2022+11 d

The tender deadline has been changed from 3 p.m. on 19th September to 11 a.m. on 30th September 2022.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £693,0001 contract exc. VAT
Bids received 10
Contracts signed 1latest 13 Feb 2023
Awarded toValueDateStatus
Abavus Ltd.SMEThe Provision of a CRM and MDM Solution£693,000 †—Awarded

Contracts

  • The Provision of a CRM and MDM Solution · Abavus Ltd.SME

    Signed
    13 Feb 2023
    Value
    £693,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
10bids———

Contracting authority & participating public bodies

Buckinghamshire Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Walton Street Offices, Aylesbury, South East, HP20 1UAContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • High Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice
  • Abavus LtdAwarded supplier 7-8 The Shrubberies, South Woodford, London, London, E18 1BD

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.