DN Colleges Group - Customer Relationship Management Solution and Implementation

{
  "id": "070299-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-24T13:39:33+01:00",
  "ocid": "ocds-h6vhtk-06d344",
  "buyer": {
    "id": "GB-UKPRN-10004695",
    "name": "DN Colleges Group"
  },
  "tender": {
    "id": "ocds-h6vhtk-06d344",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2029-09-16T23:59:59+01:00",
          "startDate": "2026-09-17T00:00:00+01:00",
          "maxExtentDate": "2031-09-16T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
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        "relatedLot": "1",
        "deliveryAddresses": [
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            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
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            "country": "GB",
            "countryName": "United Kingdom"
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          {
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            "country": "GB",
            "countryName": "United Kingdom"
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          {
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            "country": "GB",
            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
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        ],
        "additionalClassifications": [
          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          },
          {
            "id": "72260000",
            "scheme": "CPV",
            "description": "Software-related services"
          }
        ]
      }
    ],
    "title": "DN Colleges Group - Customer Relationship Management Solution and Implementation",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "DN Colleges Group undertook preliminary market engagement to explore options for a new Customer Relationship Management solution supporting the learner journey from initial enquiry through application, admissions and enrolment.\nThe engagement considered available CRM platforms, licensing arrangements, implementation approaches, integration with existing Group systems, delivery timescales and support models.\nFollowing the market engagement and subsequent internal assessment, Salesforce was identified as the Group's preferred CRM platform direction. \nInformation gathered through the engagement was used to inform the Group's CRM business case, requirements and subsequent procurement planning. No contract was awarded through the preliminary market engagement.",
    "communication": {
      "futureNoticeDate": "2026-07-27T23:59:59+01:00"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-UKPRN-10004695",
      "name": "DN Colleges Group",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE31",
        "country": "GB",
        "locality": "Doncaster",
        "postalCode": "DN1 2RF",
        "countryName": "United Kingdom",
        "streetAddress": "The Hub Chappell Drive"
      },
      "details": {
        "url": "https://www.dncolleges.ac.uk/",
        "classifications": [
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            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "10004695",
        "scheme": "GB-UKPRN"
      },
      "contactPoint": {
        "email": "procurement@dncolleges.ac.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PZBH-4782-ZMWY",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "070299-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/070299-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-24T13:39:33+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "met",
        "dateMet": "2026-07-17T00:00:00+01:00",
        "description": "DN Colleges Group undertook preliminary market engagement with CRM platform providers and implementation partners to explore available solutions for supporting the learner journey from enquiry through application, admissions and enrolment.\nThe engagement included supplier discussions, demonstrations and the review of indicative proposals. It considered platform functionality, licensing, implementation approaches, integration requirements, delivery timescales, support arrangements and indicative costs.\nInformation gathered through the engagement was used to inform the Group's business case, requirements and procurement approach."
      }
    ]
  },
  "initiationType": "tender"
}