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Published 28 Jan 2022, 19:09 GMT

Official UK procurement notice

CRM - Implementation & Support

Official notice

Authority: London School of Hygiene & Tropical Medicine (Education)

GoodsRestricted procedure
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: London (UKI31)
Published estimate£250,000≈ £25k / year0.4% below published estimate
Submissions closed 28 Feb 2022awarded 1 Aug 2022
Awarded to Global Data Management UK Ltd t// Data Harvesting
Contract term 10 yrsends 30 Jun 2032 · starts 1 Jul 2022

What is being bought

Published requirement description

CRM - Implementation & Support

CPV: Customer Relation Management software development services · Customer Relation Management software package

The lotProcurement structure

single lot · value published
Lot #1We need a CRM system that will equip us to engage with prospective students from very…Awarded 10 yrsPublished value£250,000

We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to.

The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems.

We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use.

We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision).

Implementation, migration (from Radius CRM) and hosting of CRM for 10 years.

Contract period: 1 Jul 2022 – 30 Jun 2032 (10 yrs)
Delivery: London · Keppel Street, London, WC1E 7HT
Second stage: up to 5 candidates invited to tenderVariant bids: not allowed
72212445 Customer Relation Management software development services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 40%
Published sub-criteria (6)
  • Methodology: 10%
  • CRM: 25%
  • IT: 10%
  • Added Value: 5%
  • Project Plan: 10%
  • price: 40%
Published award criteria (6)
  • Methodology: 10
  • CRM: 25
  • IT: 10
  • Added Value: 5
  • Project Plan: 10
  • Price: 40
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
28 Jan 2022, 19:09 GMT
Last source update
5 Aug 2022, 14:57 BST
Authority reference
LSHTM-2022-04
FTS notice number
2022/S 000-021590
Classification (CPV)
Customer Relation Management software development servicesCustomer Relation Management software package
Delivery area
London (UKI31)
Official registry OCID
ocds-h6vhtk-0310cc Find a Tender

How it was run

Official notice
Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free · 5–10 minutes
Submission deadline
28 Feb 2022, 13:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
90 days from the deadline
Detailed submission instructions & authority contactsFrom official release

uk.eu-supply.com/app/rfq/rwlentrance_… ↗

Timeline

28 Feb 2022 → 5 Aug 2022 · 4 dates
  1. Submission deadline
    28 Feb 2022, 13:00 GMT
  2. Invitations to tender expected
    7 Mar 2022
  3. Contract starts
    1 Jul 2022, 00:00 BST
  4. Notice published
    5 Aug 2022, 14:57 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    5 Aug 2022, 14:57 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £249,0001 contract exc. VAT
Bids received 4
Contracts signed 1latest 1 Aug 2022
Awarded toValueDateStatus
Global Data Management UK Ltd t// Data HarvestingSME£249,000 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4bids · 4 electronic———

Contracting authority & participating public bodies

London School of Hygiene & Tropical Medicine

Contracting authorityEducationBody governed by public lawEducation RC000330 Keppel Street,, London, London, WC1E 7HTContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • The Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria