Official UK procurement notice
Implementation and on-going support of a Ticketing, Fundraising, Membership and CRM system
Authority: National Museums Scotland
What is being bought
Published requirement descriptionDelivery, and ongoing support, of a unified system (or set of integrated systems) for online and on-site Ticketing, Fundraising, Membership and CRM at National Museums Scotland.
CPV: Customer Relation Management software development services · Customer Relation Management software package · Sale of travel tickets and package tours services
The lotProcurement structure
single lot · no lot value publishedLot #1Scope of workAwardedRenewal
Scope of work.
We are seeking a unified system, or set of integrated systems, that can fulfil the key functionality and user experience across:
On-site and Online Ticketing
Membership fulfilment and management
Fundraising
Customer Relationship Management
Email communications (either integrated or via a linked service).
Operate in line with NMS Standard Terms and Conditions for the Purchase of God and Services www.nms.ac.uk/media/1152122/standa… ↗
Bidders should refer to the additional document, Specification - Schedule A for further information. Additional information: Economic operators may be excluded from this competition if there are any of the situations referred to in regulation 58 of the Public Contracts (Scotland) regulations 2015.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Technical requirements (Should & Could Have): 40%
- Pre-presentation questions: 20%
- Presentation: 20%
- price: 20%
Published award criteria (4)
- Technical requirements (Should & Could Have): 40
- Pre-presentation questions: 20
- Presentation: 20
- Price: 20
- Suitability
Please see the SPD associated with this notice
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 16 Jul 2021, 13:05 BST
- Last source update
- 17 Feb 2022, 09:05 GMT
- Award evaluation window
- 18 Aug 2021 – …
- FTS notice number
2022/S 000-004488- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c8f5Find a Tender
- Performance terms
Please see procurement documents
Publisher note: (SC Ref:683708)
How it was run
Official notice- Submission deadline
- 18 Aug 2021, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 18 Aug 2021, 15:30 BST
Timeline
18 Aug 2021 → 17 Feb 2022 · 4 dates- Submission deadline18 Aug 2021, 12:00 BST
- Bids opened18 Aug 2021, 15:30 BST
- Bids must remain valid until16 Dec 2021, 23:59 GMT
- Notice published17 Feb 2022, 09:05 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete17 Feb 2022, 09:05 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Tessitura Network | £186,239 † | — | Awarded |
Contracts
Contract 004488-2022-1 · Tessitura Network
- Signed
- 16 Feb 2022
- Value
- £186,239
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 11bids · 11 electronic · 11 from abroad | 9 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Edinburgh Sheriff Court and Justice of the Peace CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Tessitura NetworkAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria