Lot 1
No lot description published.
Statuscomplete
AwardedFind a Tender · award Update
CRM Platform (Donor and Session Programme)
Buyer: NHS Blood and Transplant →
View official notice ↗Official source
BuyerNHS Blood and Transplant
StatusAwarded
Deadline6 Jul 2026
Value£6,400,000
Published20 Aug 2026
What is being bought
NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. NHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability. Tender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation. The Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of the applicable standstill period and execution of the Framework Agreements. The Framework will provide a route through which NHSBT may award one planned Call-Off Contract without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform identified in the successful Technical Implementation Partner solution, in accordance with the objective Call-Off mechanism set out in the Framework documents. Appointment to the Framework does not oblige NHSBT to award a Call-Off Contract and does not guarantee any volume of work, revenue or expenditure. No CRM Call-Off Contract is being awarded through this Contract Award Notice. The Framework Agreement will have a maximum term of one (1) year with no option to extend and is intended to support the award of one Call-Off Contract only. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework. The potential Call-Off Contract will not exceed eight (8) years in total. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Unawarded Lots: Platform Tower 4, InVita CRM, has not been awarded. Unsuccessful supplier information: HEMATERRA TECHNOLOGIES UK LIMITED trading as InVita Healthcare Technologies; unique supplier identifier (PPON): PNZR-4766-PCZT; postal address: 267 Banbury Road, Oxford, OX2 7HT, United Kingdom; SME status: No; value-driven NGO status: No. Number of tenders assessed for this Platform Tower: 1.
Lot details
Lot 2
No lot description published.
Statuscomplete
Lot 3
No lot description published.
Statuscomplete
Lot 10
No lot description published.
Statuscomplete
Lot 4
No lot description published.
Statuscomplete
Lot 5
No lot description published.
Statuscomplete
Lot 6
No lot description published.
Statuscomplete
Lot 7
No lot description published.
Statuscomplete
Lot 8
No lot description published.
Statuscomplete
Lot 9
No lot description published.
Statuscomplete
Comparable-procurement analytics
No usable CPV category has been published, so a comparable market set cannot yet be built.
Procurement strategy & market signals
Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published
Planning & early market engagement
BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0
No planning milestones published.
Related procurements
No linked framework, prior procurement or reprocurement published.
Awards
-1
Statusactive
-2
Statusactive
-3
Statusactive
-4
Statusactive
-5
Statusactive
-6
Statusactive
-7
Statusactive
CRM Platform Tower: Salesforce (Lot 1)
Statuspending
SupplierINSIGHT DIRECT (UK) LTD
Value£6,666,666
Contract periodFrom 14 Sept 2026 to 13 Sept 2027
CRM Platform Tower: Pega Infinity (Lot 2)
Statuspending
SupplierPegasystems Limited
Value£6,666,666
Contract periodFrom 14 Sept 2026 to 13 Sept 2027
CRM Platform Tower: SAP (Lot 3)
Statuspending
SupplierPortaltech Reply Limited
Value£6,666,666
Contract periodFrom 14 Sept 2026 to 13 Sept 2027
Documents & submission route
No documents are published in the current source record.
Source data inventory
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-066fef |
|---|---|
| Latest release ID | 079365-2026 |
| Latest release timestamp | Thu Aug 20 2026 10:26:57 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | https://www.find-tender.service.gov.uk/Notice/054541-2026 |
| Tender status | complete |
| Procurement method | open |
| Procurement method details | Open procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 10 |
| Tender items in source | 0 |
| Tender documents in source | 0 |
| Awards in latest release | 10 |
| Contracts in latest release | 0 |
| Parties in latest release | 4 |
Notice history
| Date | Event | Reference |
|---|---|---|
| 20 Aug 2026 | awardUpdate, contractUpdate | 079365-2026 |
| 20 Aug 2026 | award, contract | 079358-2026 |
| 10 Jun 2026 | tender | 054541-2026 |
| 20 Mar 2026 | planning | 025589-2026 |
All source data
Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
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"id": "2",
"status": "complete",
"description": null
},
{
"id": "3",
"status": "complete",
"description": null
},
{
"id": "10",
"status": "complete",
"description": null
},
{
"id": "4",
"status": "complete",
"description": null
},
{
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"status": "complete",
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},
{
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"status": "complete",
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},
{
"id": "7",
"status": "complete",
"description": null
},
{
"id": "8",
"status": "complete",
"description": null
},
{
"id": "9",
"status": "complete",
"description": null
}
],
"title": "CRM Platform (Donor and Session Programme)",
"status": "complete",
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"techniques": {
"hasFrameworkAgreement": true
},
"description": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nTender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation.\nThe Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of the applicable standstill period and execution of the Framework Agreements.\nThe Framework will provide a route through which NHSBT may award one planned Call-Off Contract without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform identified in the successful Technical Implementation Partner solution, in accordance with the objective Call-Off mechanism set out in the Framework documents.\nAppointment to the Framework does not oblige NHSBT to award a Call-Off Contract and does not guarantee any volume of work, revenue or expenditure. No CRM Call-Off Contract is being awarded through this Contract Award Notice.\nThe Framework Agreement will have a maximum term of one (1) year with no option to extend and is intended to support the award of one Call-Off Contract only. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework. The potential Call-Off Contract will not exceed eight (8) years in total.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.\nUnawarded Lots: \nPlatform Tower 4, InVita CRM, has not been awarded.\nUnsuccessful supplier information: HEMATERRA TECHNOLOGIES UK LIMITED trading as InVita Healthcare Technologies; unique supplier identifier (PPON): PNZR-4766-PCZT; postal address: 267 Banbury Road, Oxford, OX2 7HT, United Kingdom; SME status: No; value-driven NGO status: No. Number of tenders assessed for this Platform Tower: 1.",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure"
},
"buyerID": [],
"parties": [
{
"id": "GB-PPON-PDBY-6395-VWBP",
"name": "NHS Blood and Transplant",
"roles": [
"buyer"
],
"address": {
"region": "UKK12",
"country": "GB",
"locality": "Bristol",
"postalCode": "BS34 7QH",
"countryName": "United Kingdom",
"streetAddress": "500 North Bristol Park"
},
"details": {
"url": "https://www.nhsbt.nhs.uk/",
"classifications": [
{
"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - central government"
}
]
},
"identifier": {
"id": "PDBY-6395-VWBP",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "rowena.thomas@nhsbt.nhs.uk"
}
},
{
"id": "GB-PPON-PVDG-2635-GTLY",
"name": "INSIGHT DIRECT (UK) LTD",
"roles": [
"supplier",
"tenderer"
],
"address": {
"region": "UKE32",
"country": "GB",
"locality": "Sheffield",
"postalCode": "S1 2JF",
"countryName": "United Kingdom",
"streetAddress": "1st Floor St Paul's Place, Sheffield"
},
"control": {
"description": "None"
},
"details": {
"url": "https://uk.insight.com/en_GB/home.html",
"vcse": false,
"scale": "large",
"shelteredWorkshop": false,
"publicServiceMissionOrganization": false
},
"identifier": {
"id": "PVDG-2635-GTLY",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "pstenderteam@insight.com"
}
},
{
"id": "GB-PPON-PJRT-6975-JBRM",
"name": "Pegasystems Limited",
"roles": [
"supplier",
"tenderer"
],
"address": {
"region": "UKJ11",
"country": "GB",
"locality": "Reading",
"postalCode": "RG1 3JH",
"countryName": "United Kingdom",
"streetAddress": "3rd Floor 23 Forbury Road"
},
"control": {
"description": "None"
},
"details": {
"url": "http://www.pega.com",
"vcse": false,
"scale": "large",
"shelteredWorkshop": false,
"publicServiceMissionOrganization": false
},
"identifier": {
"id": "PJRT-6975-JBRM",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "rfpteam@pega.com"
}
},
{
"id": "GB-PPON-PXHP-3254-PZTW",
"name": "Portaltech Reply Limited",
"roles": [
"supplier",
"tenderer"
],
"address": {
"region": "UKI32",
"country": "GB",
"locality": "London",
"postalCode": "SW1W 0EB",
"countryName": "United Kingdom",
"streetAddress": "Reply House, 36 Grosvenor Gardens"
},
"control": {
"description": "None"
},
"details": {
"url": "http://www.portaltech.reply.com",
"vcse": false,
"scale": "large",
"shelteredWorkshop": false,
"publicServiceMissionOrganization": false
},
"identifier": {
"id": "PXHP-3254-PZTW",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "portaltech.bid@reply.com"
}
}
],
"language": "en",
"initiationType": "tender"
}Complete JSON history (4 releases)
20 Aug 2026 · 079365-2026 · awardUpdate, contractUpdate
{
"id": "079365-2026",
"tag": [
"awardUpdate",
"contractUpdate"
],
"bids": {
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{
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{
"id": "GB-PPON-PVDG-2635-GTLY",
"name": "INSIGHT DIRECT (UK) LTD"
}
],
"relatedLots": [
"1"
]
},
{
"id": "2",
"status": "valid",
"tenderers": [
{
"id": "GB-PPON-PJRT-6975-JBRM",
"name": "Pegasystems Limited"
}
],
"relatedLots": [
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]
},
{
"id": "3",
"status": "valid",
"tenderers": [
{
"id": "GB-PPON-PXHP-3254-PZTW",
"name": "Portaltech Reply Limited"
}
],
"relatedLots": [
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]
}
],
"statistics": [
{
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"value": 1,
"measure": "bids",
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},
{
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"measure": "bids",
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},
{
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},
{
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"measure": "finalStageBids",
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},
{
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"measure": "smeFinalStageBids",
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},
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{
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{
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{
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{
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{
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]
},
"date": "2026-08-20T11:26:57+01:00",
"ocid": "ocds-h6vhtk-066fef",
"buyer": {
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"name": "NHS Blood and Transplant"
},
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"documents": [
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"description": "Contract award notice on Find a Tender",
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"datePublished": "2026-08-20T11:26:57+01:00"
}
],
"amendments": [
{
"id": "079365-2026",
"description": "Details for lot 4 were included in a non published field (Lot Description), now added to the general description field."
}
],
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],
"finalStatusDate": "2026-08-06T00:00:00+01:00"
},
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"documentType": "awardNotice",
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}
],
"amendments": [
{
"id": "079365-2026",
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}
],
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],
"finalStatusDate": "2026-08-06T00:00:00+01:00"
},
{
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{
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"format": "text/html",
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"documentType": "awardNotice",
"datePublished": "2026-08-20T11:26:57+01:00"
}
],
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{
"id": "079365-2026",
"description": "Details for lot 4 were included in a non published field (Lot Description), now added to the general description field."
}
],
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"finalStatusDate": "2026-08-06T00:00:00+01:00"
},
{
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{
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"format": "text/html",
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"datePublished": "2026-08-20T11:26:57+01:00"
}
],
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{
"id": "079365-2026",
"description": "Details for lot 4 were included in a non published field (Lot Description), now added to the general description field."
}
],
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"finalStatusDate": "2026-08-06T00:00:00+01:00"
},
{
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{
"id": "079365-2026",
"url": "https://www.find-tender.service.gov.uk/Notice/079365-2026",
"format": "text/html",
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"documentType": "awardNotice",
"datePublished": "2026-08-20T11:26:57+01:00"
}
],
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{
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"description": "Details for lot 4 were included in a non published field (Lot Description), now added to the general description field."
}
],
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],
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},
{
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{
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}
],
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{
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}
],
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},
{
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{
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"url": "https://www.find-tender.service.gov.uk/Notice/079365-2026",
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}
],
"amendments": [
{
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"description": "Details for lot 4 were included in a non published field (Lot Description), now added to the general description field."
}
],
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],
"finalStatusDate": "2026-08-06T00:00:00+01:00"
},
{
"id": "1",
"date": "2026-08-19T00:00:00+01:00",
"items": [
{
"id": "1",
"relatedLot": "1",
"additionalClassifications": [
{
"id": "48445000",
"scheme": "CPV",
"description": "Customer Relation Management software package"
},
{
"id": "48000000",
"scheme": "CPV",
"description": "Software package and information systems"
},
{
"id": "48517000",
"scheme": "CPV",
"description": "IT software package"
},
{
"id": "72268000",
"scheme": "CPV",
"description": "Software supply services"
}
]
}
],
"title": "CRM Platform Tower: Salesforce (Lot 1)",
"value": {
"amount": 6666666,
"currency": "GBP",
"amountGross": 8000000
},
"status": "pending",
"documents": [
{
"id": "079365-2026",
"url": "https://www.find-tender.service.gov.uk/Notice/079365-2026",
"format": "text/html",
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"description": "Contract award notice on Find a Tender",
"documentType": "awardNotice",
"datePublished": "2026-08-20T11:26:57+01:00"
}
],
"suppliers": [
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}
],
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{
"id": "079365-2026",
"description": "Details for lot 4 were included in a non published field (Lot Description), now added to the general description field."
}
],
"milestones": [
{
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"type": "futureSignatureDate",
"status": "scheduled",
"dueDate": "2026-09-07T23:59:59+01:00"
}
],
"relatedLots": [
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],
"aboveThreshold": true,
"contractPeriod": {
"endDate": "2027-09-13T23:59:59+01:00",
"startDate": "2026-09-14T00:00:00+01:00"
},
"subcontracting": {
"subcontracts": [
{
"id": "1",
"description": "None",
"mainContractors": [
{
"id": "GB-PPON-PVDG-2635-GTLY",
"name": "INSIGHT DIRECT (UK) LTD"
}
]
}
]
},
"standstillPeriod": {
"endDate": "2026-09-01T23:59:59+01:00"
},
"mainProcurementCategory": "goods",
"assessmentSummariesDateSent": "2026-08-20T00:00:00+01:00"
},
{
"id": "2",
"date": "2026-08-19T00:00:00+01:00",
"items": [
{
"id": "2",
"relatedLot": "2",
"deliveryAddresses": [
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"additionalClassifications": [
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{
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"description": "Software package and information systems"
},
{
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"description": "IT software package"
},
{
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"scheme": "CPV",
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}
]
}
],
"title": "CRM Platform Tower: Pega Infinity (Lot 2)",
"value": {
"amount": 6666666,
"currency": "GBP",
"amountGross": 8000000
},
"status": "pending",
"documents": [
{
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"format": "text/html",
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],
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{
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],
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"description": "Details for lot 4 were included in a non published field (Lot Description), now added to the general description field."
}
],
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],
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},
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{
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}
]
}
]
},
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},
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},
{
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}
],
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},
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{
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}
],
"suppliers": [
{
"id": "GB-PPON-PXHP-3254-PZTW",
"name": "Portaltech Reply Limited"
}
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},
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"tender": {
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{
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},
{
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{
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"title": "CRM Platform (Donor and Session Programme)",
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],
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},
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}
]
},
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},
"contactPoint": {
"email": "rowena.thomas@nhsbt.nhs.uk"
}
},
{
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],
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"streetAddress": "1st Floor St Paul's Place, Sheffield"
},
"control": {
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},
"details": {
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"vcse": false,
"scale": "large",
"shelteredWorkshop": false,
"publicServiceMissionOrganization": false
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],
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"postalCode": "RG1 3JH",
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"streetAddress": "3rd Floor 23 Forbury Road"
},
"control": {
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},
"details": {
"url": "http://www.pega.com",
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},
"identifier": {
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"scheme": "GB-PPON"
},
"contactPoint": {
"email": "rfpteam@pega.com"
}
},
{
"id": "GB-PPON-PXHP-3254-PZTW",
"name": "Portaltech Reply Limited",
"roles": [
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],
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"country": "GB",
"locality": "London",
"postalCode": "SW1W 0EB",
"countryName": "United Kingdom",
"streetAddress": "Reply House, 36 Grosvenor Gardens"
},
"control": {
"description": "None"
},
"details": {
"url": "http://www.portaltech.reply.com",
"vcse": false,
"scale": "large",
"shelteredWorkshop": false,
"publicServiceMissionOrganization": false
},
"identifier": {
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},
"contactPoint": {
"email": "portaltech.bid@reply.com"
}
}
],
"language": "en",
"initiationType": "tender"
}20 Aug 2026 · 079358-2026 · award, contract
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}
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},
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},
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"aboveThreshold": true,
"contractPeriod": {
"endDate": "2027-09-13T23:59:59+01:00",
"startDate": "2026-09-14T00:00:00+01:00"
},
"subcontracting": {
"subcontracts": [
{
"id": "1",
"description": "None",
"mainContractors": [
{
"id": "GB-PPON-PXHP-3254-PZTW",
"name": "Portaltech Reply Limited"
}
]
}
]
},
"standstillPeriod": {
"endDate": "2026-09-01T23:59:59+01:00"
},
"mainProcurementCategory": "goods",
"assessmentSummariesDateSent": "2026-08-20T00:00:00+01:00"
}
],
"tender": {
"id": "C443774",
"lots": [
{
"id": "1",
"status": "complete",
"description": null
},
{
"id": "2",
"status": "complete",
"description": null
},
{
"id": "3",
"status": "complete",
"description": null
},
{
"id": "10",
"status": "complete",
"description": null
},
{
"id": "4",
"status": "complete",
"description": null
},
{
"id": "5",
"status": "complete",
"description": null
},
{
"id": "6",
"status": "complete",
"description": null
},
{
"id": "7",
"status": "complete",
"description": null
},
{
"id": "8",
"status": "complete",
"description": null
},
{
"id": "9",
"status": "complete",
"description": null
}
],
"title": "CRM Platform (Donor and Session Programme)",
"status": "complete",
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"techniques": {
"hasFrameworkAgreement": true
},
"description": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nTender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation.\nThe Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of the applicable standstill period and execution of the Framework Agreements.\nThe Framework will provide a route through which NHSBT may award one planned Call-Off Contract without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform identified in the successful Technical Implementation Partner solution, in accordance with the objective Call-Off mechanism set out in the Framework documents.\nAppointment to the Framework does not oblige NHSBT to award a Call-Off Contract and does not guarantee any volume of work, revenue or expenditure. No CRM Call-Off Contract is being awarded through this Contract Award Notice.\nThe Framework Agreement will have a maximum term of one (1) year with no option to extend and is intended to support the award of one Call-Off Contract only. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework. The potential Call-Off Contract will not exceed eight (8) years in total.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure"
},
"buyerID": [],
"parties": [
{
"id": "GB-PPON-PDBY-6395-VWBP",
"name": "NHS Blood and Transplant",
"roles": [
"buyer"
],
"address": {
"region": "UKK12",
"country": "GB",
"locality": "Bristol",
"postalCode": "BS34 7QH",
"countryName": "United Kingdom",
"streetAddress": "500 North Bristol Park"
},
"details": {
"url": "https://www.nhsbt.nhs.uk/",
"classifications": [
{
"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - central government"
}
]
},
"identifier": {
"id": "PDBY-6395-VWBP",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "rowena.thomas@nhsbt.nhs.uk"
}
},
{
"id": "GB-PPON-PVDG-2635-GTLY",
"name": "INSIGHT DIRECT (UK) LTD",
"roles": [
"supplier",
"tenderer"
],
"address": {
"region": "UKE32",
"country": "GB",
"locality": "Sheffield",
"postalCode": "S1 2JF",
"countryName": "United Kingdom",
"streetAddress": "1st Floor St Paul's Place, Sheffield"
},
"control": {
"description": "None"
},
"details": {
"url": "https://uk.insight.com/en_GB/home.html",
"vcse": false,
"scale": "large",
"shelteredWorkshop": false,
"publicServiceMissionOrganization": false
},
"identifier": {
"id": "PVDG-2635-GTLY",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "pstenderteam@insight.com"
}
},
{
"id": "GB-PPON-PJRT-6975-JBRM",
"name": "Pegasystems Limited",
"roles": [
"supplier",
"tenderer"
],
"address": {
"region": "UKJ11",
"country": "GB",
"locality": "Reading",
"postalCode": "RG1 3JH",
"countryName": "United Kingdom",
"streetAddress": "3rd Floor 23 Forbury Road"
},
"control": {
"description": "None"
},
"details": {
"url": "http://www.pega.com",
"vcse": false,
"scale": "large",
"shelteredWorkshop": false,
"publicServiceMissionOrganization": false
},
"identifier": {
"id": "PJRT-6975-JBRM",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "rfpteam@pega.com"
}
},
{
"id": "GB-PPON-PXHP-3254-PZTW",
"name": "Portaltech Reply Limited",
"roles": [
"supplier",
"tenderer"
],
"address": {
"region": "UKI32",
"country": "GB",
"locality": "London",
"postalCode": "SW1W 0EB",
"countryName": "United Kingdom",
"streetAddress": "Reply House, 36 Grosvenor Gardens"
},
"control": {
"description": "None"
},
"details": {
"url": "http://www.portaltech.reply.com",
"vcse": false,
"scale": "large",
"shelteredWorkshop": false,
"publicServiceMissionOrganization": false
},
"identifier": {
"id": "PXHP-3254-PZTW",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "portaltech.bid@reply.com"
}
}
],
"language": "en",
"initiationType": "tender"
}10 Jun 2026 · 054541-2026 · tender
{
"id": "054541-2026",
"tag": [
"tender"
],
"date": "2026-06-10T09:25:15+01:00",
"ocid": "ocds-h6vhtk-066fef",
"buyer": {
"id": "GB-PPON-PDBY-6395-VWBP",
"name": "NHS Blood and Transplant"
},
"tender": {
"id": "C443774",
"lots": [
{
"id": "1",
"title": "Lot 1 - CRM Platform 1",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 1. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "10",
"title": "Lot 10 - CRM Platform 10",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 10. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "2",
"title": "Lot 2- CRM Platform 2",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 2. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "3",
"title": "Lot 3 - CRM Platform 3",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 3. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "4",
"title": "Lot 4 - CRM Platform 4",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 4. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "5",
"title": "Lot 5 - CRM Platform 5",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 5. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "6",
"title": "Lot 6 - CRM Platform 6",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 6. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "7",
"title": "Lot 7 - CRM Platform 7",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 7. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "8",
"title": "Lot 8 - CRM Platform 8",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
"description": "Provisional CRM Platform Tower Lot 8. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.",
"suitability": {
"sme": true
},
"awardCriteria": {
"criteria": [
{
"name": "Price",
"type": "cost",
"numbers": [
{
"number": 50,
"weight": "percentageExact"
}
]
},
{
"name": "Quality",
"type": "quality",
"numbers": [
{
"number": 40,
"weight": "percentageExact"
}
]
},
{
"name": "Social Value",
"type": "quality",
"numbers": [
{
"number": 10,
"weight": "percentageExact"
}
]
}
]
},
"contractPeriod": {
"endDate": "2027-07-31T23:59:59+01:00",
"startDate": "2026-08-01T00:00:00+01:00"
},
"selectionCriteria": {
"criteria": [
{
"type": "economic",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
},
{
"type": "technical",
"description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)"
}
]
}
},
{
"id": "9",
"title": "Lot 9 - CRM Platform 9",
"value": {
"amount": 6400000,
"currency": "GBP",
"amountGross": 8000000
},
"status": "active",
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"title": "CRM Platform (Donor and Session Programme)",
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"description": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT is seeking to establish a CRM Platform Framework to support DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nThis procurement is being conducted as a one-stage open procedure under the Procurement Act 2023. Tender Responses will be assessed in accordance with the published tender documents, including conditions of participation, technical capability pass/fail requirements, quality, social value and commercial evaluation.\nThis procurement is not divided into conventional fixed lots. The Framework will instead be structured by CRM Platform using the Platform Tower model described in the tender documents. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses. Only the highest-ranked compliant Supplier in each Platform Tower may be appointed to the Framework for that CRM Platform.\nThe Authority may award a single planned Call-Off Contract under the Framework without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform aligned with the successful Technical Implementation Partner solution, as further described in the tender documents. Appointment to the Framework does not oblige the Authority to award any Call-Off Contract.\nThe Framework Agreement will be for a period of one (1) year with no option to extend. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework Agreement. The Call-Off Contract will not exceed eight (8) years in total. \nFurther details of the requirements, procurement process, Platform Tower model, evaluation methodology, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents available via Atamis under reference C443774.",
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}20 Mar 2026 · 025589-2026 · planning
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{
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{
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{
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"status": "scheduled",
"dueDate": "2026-04-30T23:59:59+01:00",
"description": "NHS Blood and Transplant (NHSBT) will be holding a series of market engagement activities to inform the next phase of the Donor and Session Programme (DASP) commercial strategy. This includes preparation for the procurement of the CRM Framework, and associated procurements for a Technology Implementation Partner and a Business Change Partner.\nAn online broadcast session will take place on 31st March 2026 at 14:00, followed by an opportunity for suppliers to submit feedback and questions ahead of a further session on 13th April 2026.\nSuppliers are asked to register on Atamis (https://atamis 1928.my.site.com/s/Welcome) and search for Project Reference C432298. All information and any documentation released during this engagement will be made available via the Atamis portal.\nThe session on 13th April 2026 will be delivered in partnership with TechUK as a hybrid (online and in person) event. Further details, including booking information, can be found here: NHSBT DASP procurement: pre-market engagement roundtable on technology and business change.\nAttendance at one or both sessions is not mandatory. All materials shared during the sessions will be published on Atamis under Project Reference C432298 following each event, and will also be included in the subsequent ITT pack.\nParticipation in this early market engagement does not constitute a commitment by NHSBT to launch a procurement process or to award any contract(s). No remuneration, expenses, or other compensation will be paid to organisations taking part. Suppliers should only participate on the basis that they fully understand and accept this position."
}
]
},
"initiationType": "tender"
}