Find a TenderAwarded
Published 26 May 2022, 14:13 BST

Official UK procurement notice

Halton Housing - CRM and Customer Portal Software and Associated Services

Official notice

Authority: Halton Housing

GoodsOpen procedureSME suitable
Published estimate£750,000exc. VAT
Submissions closed 5 Jul 2022awarded 28 Oct 2022
Awarded to DB Group Limited (t/a Esuasive)

What is being bought

Published requirement description

This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.

  • CRM
  • Customer Portal
  • Customer Engagement
  • Reporting
  • Core Applications Integration
  • Data Management and MigrationWe are expecting the implementation phase to start no later than October 2022 and be ready for live deployment by April 2023. The contract will be for 4 years.
  • Recurrence: 2026

CPV: Customer Relation Management software package · IT services: consulting, software development, Internet and support · Sales, marketing and business intelligence software package

The lotProcurement structure

single lot · value published

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70%
  • Price: 30%
Conditions of participation1
  • Suitability

    Any supplier may be disqualified who has been convicted of:(a) conspiracy within the meaning of section 1 or 1A of the Criminal Law Act 1977(a) or article 9 or 9A of the Criminal Attempts and Conspiracy (Northern Ireland) Order 1983(b) where that conspiracy relates to participation in a criminal organisation as defined in Article 2 of Council Framework Decision 2008/841/JHA on the fight against organised crime(c);(b) corruption within the meaning of section 1(2) of the Public Bodies Corrupt Practices Act 1889(d) or section 1of the Prevention of Corruption Act 1906(e);(c) the common law offence of bribery;(d) bribery within the meaning of sections 1, 2 or 6 of the Bribery Act 2010(f), or section 113 of the Representation of the People Act 1983(g);(e) where the offence relates to fraud affecting the European Communities` financial interests as defined by Article 1 of the Convention on the protection of the financial interests of the European Communities(h):(i) the common law offence of cheating the Revenue;(ii) the common law offence of conspiracy to defraud;(iii) fraud or theft within the meaning of the Theft Act 1968(i), the Theft Act (Northern Ireland) 1969(j), the Theft Act 1978(k) or the Theft (Northern Ireland) Order 1978(l);(iv) fraudulent trading within the meaning of section 458 of the Companies Act 1985(m), article 451 of the Companies (Northern Ireland) Order 1986(n) or section 993 of the Companies Act 2006(o);(v) fraudulent evasion within the meaning of section 170 …

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · 2026
First published
26 May 2022, 14:13 BST
Last source update
25 Nov 2022, 10:51 GMT
Award evaluation window
28 Jun 2022 – …
Authority reference
2022/S 000-014753
FTS notice number
2022/S 000-033461
Classification (CPV)
Customer Relation Management software packageIT services: consulting, software development, Internet and supportSales, marketing and business intelligence software package
Delivery area
North West (UKD)
Official registry OCID
ocds-h6vhtk-034047 Find a Tender
Review and risk notes
Review procedure

This tender process incorporated a minimum 10 calendar day standstill period at the point information on the award was communicated to tenderers. Appeals could be directly raised via the contact points detailed in sectionVI.4.1 of this contract notice. The Public Contracts Regulations 2015 #102 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

Publisher note: Tender documents must be accessed through the Cirrus Purchasing eTender facility.

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
5 Jul 2022, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
28 Jun 2022, 12:01 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

28 Jun 2022 → 25 Nov 2022 · 3 dates
  1. Bids opened
    28 Jun 2022, 12:01 BST
  2. Submission deadline
    5 Jul 2022, 12:00 BST
  3. Notice published
    25 Nov 2022, 10:51 GMT

Notice history

2 events · 4 releases on Find a Tender · since 22 Jun 2022
  1. Deadline moved to 5 Jul 2022, 12:00 BST
    22 Jun 2022, 09:41 BST
    +7 days · was 28 Jun 2022, 12:00 BST
  2. Status changed to complete
    25 Nov 2022, 10:00 GMT
Published amendments (2 · 2 deadline changes)
WhenWhatBeforeAfterShift
—DeadlineTime limit for receipt of projects or requests to participate · IV.2.228 Jun 20225 Jul 2022+7 d
—DeadlineTime limit for receipt of projects or requests to participate · IV.2.228 Jun 20225 Jul 2022+7 d

2 amendments published without a description.

Routine re-releases (4)
  • 2022-05: 1 release · 26 May 2022

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £750,0001 contract exc. VAT
Bids received 96 from SMEs
Contracts signed 1latest 28 Oct 2022
Awarded toValueDateStatus
DB Group Limited (t/a Esuasive)SME£750,000 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
9bids · 9 electronic6——

Contracting authority & participating public bodies

Halton Housing

Contracting authorityBody governed by public lawHousing and community amenities Waterfront Point, Warrington Road, Widnes, North West, WA8 0TDContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria