LLDC Group Customer Relationship Management System

LLDC would like to procure an IT software for Customer Relationship System (CRM). Within this PIN notice are running an Early Market Engagement.The Early Market Engagement (EME) for the LLDC Group CRM System is a strategic step to gather essential information, assess vendor suitability, and lay the groundwork for a successful CRM system implementation tailored to the unique needs of LLDCs. feedback is requested in relation to the proposal described within this document. Your feedback is important as it will allow views from the market to inform the development and finalisation of the procurement strategy. LLDC would greatly appreciate your feedback in the form of a response to the questionnaire. All responses will be treated confidentially. Following analysis, a high level summary report will be issued to participants of the market engagement giving an overview of the general themes and findings, but no participant will be mentioned by name in the report. This exercise does not form part of any formal procurement process. All responses will be carefully considered but will not bind LLDC to any particular approach to the procurement, nor will responses be treated as conveying any promise or commitment on the part of the respondent. For your feedback to be taken into account, your completed MSQ must be received by 20 November 2023. Please use the: https://forms.office.com/e/SqJNx0AAaY LLDC will manage the early market engagement process in an open and transparent manner to maximise the possible benefits. Direct or indirect canvassing of any LLDC employee or agent concerning this requirement, or any attempt to procure information from any LLDC employee or agent concerning this Prior Information Notice outside of the formal process described in this document may result in disqualification from consideration for any future procurement activity. This Prior Information Notice is issued solely for the purpose of conducting a market engagement exercise and does not constitute any commitment by LLDC to undertake any public procurement exercise in the future. LLDC will not enter into a contract based solely on the responses to this Prior Information Notice and no information contained in this document or in any communication made between LLDC and any interested party in connection with this shall be relied upon as constituting a contract, agreement or representation that any contract shall be offered. Additional information: LLDC is under no obligation to follow up this market engagement exercise in any way or with any interested parties. LLDC is not liable for any costs, fees or expenses incurred by any party participating in this market engagement exercise. LLDC cannot guarantee it will incorporate all or any feedback received into any subsequent procurement process.