Official UK procurement notice
Customer Experience Platform Technologies
Authority: Gedling Borough Council (Local council)
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: East Midlands (UKF1)
Budget not disclosedValue not published
Submissions closed 10 Dec 2024
Lots 3see the lot list below
What is being bought3 lots · detail below
Published requirement descriptionGedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services. There is no CRM in place currently and while the Council does have a website and in house forms solution, both of these existing solutions will be replaced as a result of this work.
CPV: Customer Relation Management software development services · Customer Relation Management software package
Lots and requirements (3)Procurement structure
3 lots · no lot values publishedLot #1Customer Relationship Management System
Customer Relationship Management System
Lot #2Content Management System
Content Management System
Lot #3Booking Solution
Booking Solution
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 5 Nov 2024, 12:34 GMT
- Last source update
- 5 Nov 2024, 12:34 GMT
- Award evaluation window
- 10 Dec 2024 – …
- Authority reference
GBC/041/2024- FTS notice number
2024/S 000-035788- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b403Find a Tender
How it was run
Official notice- Submission deadline
- 10 Dec 2024, 12:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 10 Dec 2024, 12:00 GMT
Timeline
5 Nov 2024 → 10 Dec 2024 · 3 dates- Notice published5 Nov 2024, 12:34 GMT
- Submission deadline10 Dec 2024, 12:00 GMT
- Bids opened10 Dec 2024, 12:00 GMT
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.