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AwardedFind a Tender · award

Connect to Work CRM System

Buyer: Staffordshire County Council →

BuyerStaffordshire County Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published2 Dec 2025

What is being bought

Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£200,000

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0581d2
Latest release ID078776-2025
Latest release timestampTue Dec 02 2025 10:30:15 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
2 Dec 2025award, contract078776-2025
29 Oct 2025award, contract069313-2025
14 Aug 2025tender048794-2025
5 Aug 2025planning046241-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (4 releases)
2 Dec 2025 · 078776-2025 · award, contract
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29 Oct 2025 · 069313-2025 · award, contract
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14 Aug 2025 · 048794-2025 · tender
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    },
    "description": "Staffordshire County Council (SCC) requires a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.\nThis procurement is grant funded.",
    "riskDetails": "-\tLocal Government Reorganisation \n1.1 In December 2024 the Government issued a White Paper on Local Government Re-Organisation entitled the \"English Devolution White Paper\".\n1.2 In March 2025 Staffordshire County Council submitted their suggested re-organisation plan to the Government and are awaiting a response.\n1.3 Final proposals will be submitted in November 2025 and implementation of the changes is expected by Government to be by 2028 at the earliest.\n1.4 Whilst the expected impact of most changes to Local Government will be settled at Government Level (Change in Law) please be aware that it may be government policy or expedient that any affected party will be recommended to agree bi-lateral or multi-lateral changes to their existing contractual arrangements.\n1.5 Updates on proposals and changes can be found on the Staffordshire County Council Website and at other media outlets\n2 The parties agree that in the event of a Local Government Re-organisation:-\n2.1.that reorganisation of local authorities may result in the transfer assignment or novation of this Agreement in whole or in part to a successor authority or successor authorities. Such transfer assignment or novation shall not constitute a breach or require consent and the [contracting party] consents to the transfer assignment or novation of this Agreement in whole or in parts to any successor authority(ies) established under the local government reorganisation legislation and that as a consequence the obligations and rights under this Agreement shall continue to apply and be enforceable by or against any successor authority(ies) following a local government reorganisation; and\n2.2 the parties acknowledge that if applicable the Transfer of Undertakings (Protection of Employment) Regulations 2006 may apply and agree to comply with all consequential and reasonable obligations arising thereunder\n2.3 the parties acknowledge that any new organisation(s) may utilise or create and manage all and any existing or required framework agreements relating to the provision of the [goods and] services provided under this current agreement\n-\tFunding for the contract is dependent on a Government grant and therefore the overall value may change, requiring a modification to reflect any changes in funding. The grant is provided annually and therefore the predicted amount cannot be treated as a definite figure. This may mean that the contract reduces in length, or sees a change in value. Both supplier and contracting authority must acknowledge and accept this risk.\n-\tNew or updated requirements may be introduced by DWP that the contracting authority can't reasonably foresee. The Contracting Authority must satisfy DWP with their delivery of Connect to Work and therefore must adapt to any requirements over the contract. This means that the supplier should be open to updating parts of the deliverables in the contract should DWP implement new requirements - this may be done via contract modification.",
    "tenderPeriod": {
      "endDate": "2025-09-11T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2025-09-04T14:00:00+01:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "goods",
    "submissionMethodDetails": "https://supplierlive.proactisp2p.com/Account/Login",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PZDG-2995-QQMD",
      "name": "Staffordshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG24",
        "country": "GB",
        "locality": "Stafford",
        "postalCode": "ST16 2DH",
        "countryName": "United Kingdom",
        "streetAddress": "1 Staffordshire Place, Tipping Street,"
      },
      "details": {
        "url": "https://www.staffordshire.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PZDG-2995-QQMD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "ellie.butler@staffordshire.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
5 Aug 2025 · 046241-2025 · planning
{
  "id": "046241-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-08-05T15:58:53+01:00",
  "ocid": "ocds-h6vhtk-0581d2",
  "buyer": {
    "id": "GB-PPON-PZDG-2995-QQMD",
    "name": "Staffordshire County Council"
  },
  "tender": {
    "id": "IA3663",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2027-10-19T23:59:59+01:00",
          "startDate": "2025-10-20T00:00:00+01:00",
          "maxExtentDate": "2030-10-19T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          }
        ]
      }
    ],
    "title": "Connect to Work CRM Software Solution",
    "value": {
      "amount": 200000,
      "currency": "GBP",
      "amountGross": 240000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Staffordshire County Council (SCC) requires a customer relationship management system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.",
    "aboveThreshold": true,
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-PPON-PZDG-2995-QQMD",
      "name": "Staffordshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG24",
        "country": "GB",
        "locality": "Stafford",
        "postalCode": "ST16 2DH",
        "countryName": "United Kingdom",
        "streetAddress": "1 Staffordshire Place, Tipping Street,"
      },
      "details": {
        "url": "https://www.staffordshire.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PZDG-2995-QQMD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "ellie.butler@staffordshire.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "046241-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/046241-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-08-05T15:58:53+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "met",
        "dateMet": "2025-07-04T00:00:00+01:00",
        "description": "Please note that this notice relates to Pre Market Engagement that has already taken place.\nConnect to Work is a Government program. Following national publications regarding the program, 3 suppliers contacted the Council with marketing emails in February 2025 and provided demonstration of their systems. These suppliers were sent a follow up document requesting information regarding the systems' current reporting capabilities.\nIn July 2025, a further supplier contacted the Council with an invitation to a webinar which involved a demonstration of their system.\nThe pre market engagement has not shaped the requirements set in the upcoming procurement, these have been derived from the Grant Guidance and Technical Notes Department of Work and Pensions (DWP) have published for Connect to Work, other information provided by DWP, and the Council itself."
      }
    ]
  },
  "initiationType": "tender"
}