Find a TenderAwardedContract details notice
Published 5 Aug 2025, 15:58 BST

Official UK procurement notice

Connect to Work CRM System

Official notice

Authority: Staffordshire County Council (Local council)

GoodsOpen procedureAbove thresholdSME suitable
Published estimate£200,000≈ £100k / year · £240,000 inc. VAT
Submissions closed 11 Sept 2025awarded 29 Oct 2025
Awarded to Alcium Software
Contract term 2 yrsends 19 Oct 2027 · up to 19 Oct 2030 with extensions · starts 20 Oct 2025

What is being bought

Published requirement description

Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.

CPV: Customer Relation Management software package

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEPublished value£200,000
Contract period: 20 Oct 2025 – 19 Oct 2027 (2 yrs) · up to 19 Oct 2030 with extensionsValue: £200,000 exc. VAT · £240,000 inc. VAT
Delivery: West MidlandsEligibility: SME eligible
Extensions: The term of the contract will be 2 years plus 3 x 1 year extensions (20th October 2027 - 19th October 2028, 20th October 2028 - 19th October 2029, 20th October 2029 - 19th October 2030 ). Extensions will be used dependent on: grant funding allocation, the Connect to Work program performance, and the impact of Local Government Reorganisation.
Pre-qualification & selection criteria (PQQ)1
  • Technical & professional ability

    Suppliers must complete and return the Security Questionnaire and ICT SaaS Standards documents, which will confirm the supplier possesses the required accreditations or equivalent.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 20%
Published award criteria (2)
  • Price: 20%
  • Quality: 80%
Conditions of participation1
  • Technical & professional ability

    Suppliers must complete and return the Security Questionnaire and ICT SaaS Standards documents, which will confirm the supplier possesses the required accreditations or equivalent.

What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
5 Aug 2025, 15:58 BST
Last source update
2 Dec 2025, 10:30 GMT
Award evaluation window
Submission end – 29 Sept 2025
Authority reference
IA3663
FTS notice number
2025/S 000-048794
Latest notice
Contract details notice (UK7)
Classification (CPV)
Customer Relation Management software package
Delivery area
West Midlands (UKG)
Official registry OCID
ocds-h6vhtk-0581d2 Find a Tender
Review and risk notes
Risks
  • Local Government Reorganisation

1.1 In December 2024 the Government issued a White Paper on Local Government Re-Organisation entitled the "English Devolution White Paper".

1.2 In March 2025 Staffordshire County Council submitted their suggested re-organisation plan to the Government and are awaiting a response.

1.3 Final proposals will be submitted in November 2025 and implementation of the changes is expected by Government to be by 2028 at the earliest.

1.4 Whilst the expected impact of most changes to Local Government will be settled at Government Level (Change in Law) please be aware that it may be government policy or expedient that any affected party will be recommended to agree bi-lateral or multi-lateral changes to their existing contractual arrangements.

1.5 Updates on proposals and changes can be found on the Staffordshire County Council Website and at other media outlets

2 The parties agree that in the event of a Local Government Re-organisation:-

2.1.that reorganisation of local authorities may result in the transfer assignment or novation of this Agreement in whole or in part to a successor authority or successor authorities. Such transfer assignment or novation shall not constitute a breach or require consent and the [contracting party] consents to the transfer assignment or novation of this Agreement in whole or in parts to any successor authority(ies) established under the local government reorganisation legislation and that as a consequence the obligations and rights under this Agreement shall continue to apply and be enforceable by or against any successor authority(ies) following a local government reorganisation; and

2.2 the parties acknowledge that if applicable the Transfer of Undertakings (Protection of Employment) Regulations 2006 may apply and agree to comply with all consequential and reasonable obligations arising thereunder

2.3 the parties acknowledge that any new organisation(s) may utilise or create and manage all and any existing or required framework agreements relating to the provision of the [goods and] services provided under this current agreement

  • Funding for the contract is dependent on a Government grant and therefore the overall value may change, requiring a modification to reflect any changes in funding. The grant is provided annually and therefore the predicted amount cannot be treated as a definite figure. This may mean that the contract reduces in length, or sees a change in value. Both supplier and contracting authority must acknowledge and accept this risk.
  • New or updated requirements may be introduced by DWP that the contracting authority can't reasonably foresee. The Contracting Authority must satisfy DWP with their delivery of Connect to Work and therefore must adapt to any requirements over the contract. This means that the supplier should be open to updating parts of the deliverables in the contract should DWP implement new requirements - this may be done via contract modification.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
11 Sept 2025, 12:00 BST
Clarification deadline
4 Sept 2025, 14:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

5 Aug 2025 → 2 Dec 2025 · 9 dates
  1. Planning notice published
    5 Aug 2025, 15:58 BST
  2. Tender notice published
    14 Aug 2025, 14:26 BST
  3. Clarification questions by
    4 Sept 2025, 14:00 BST
  4. Submission deadline
    11 Sept 2025, 12:00 BST
  5. Award decision expected by386 days ago
    29 Sept 2025, 23:59 BST
  6. Contract starts366 days ago
    20 Oct 2025, 00:00 BST
  7. Assessment summaries sent357 days ago
    29 Oct 2025
  8. Standstill ends347 days ago
    7 Nov 2025, 23:59 GMT
  9. Latest notice published323 days ago
    2 Dec 2025, 10:30 GMT

Notice history

9 events · 4 releases on Find a Tender · since 5 Aug 2025
  1. Preliminary market engagement notice published
    5 Aug 2025, 15:58 BST
    UK2
  2. Tender notice published
    14 Aug 2025, 14:26 BST
    UK4
  3. Status changed to active
    14 Aug 2025, 14:26 BST
  4. Procurement method changed
    14 Aug 2025, 14:26 BST
  5. Deadline published: 11 Sept 2025, 12:00 BST
    14 Aug 2025, 14:26 BST
  6. Contract award notice published
    29 Oct 2025, 11:58 GMT
    UK6
  7. Status changed to complete
    29 Oct 2025, 11:58 GMT
  8. Contract signature expected
    8 Nov 2025, 23:59 GMT
    scheduled
  9. Contract details notice published
    2 Dec 2025, 10:30 GMT
    UK7
Routine re-releases (4)
  • 2025-08: 1 release · 5 Aug 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £200,0001 award exc. VAT
Bids received 44 from SMEs
Contracts signed 1latest 17 Nov 2025
Awarded toValueDateStatus
Alcium SoftwareSME8 Nov 2025 – 7 Nov 2027 · up to 7 Nov 2030Extensions: 3x 1 year optional extension periods, to be used as long as the Connect to Work programme continues and is deliverable by the contract (based upon Government Funding, approval, and requirements).£200,00029 Oct 2025Awarded

Contracts

  • Contract 1 · Alcium SoftwareSME

    Signed
    17 Nov 2025
    Value
    £200,000
    Period
    17 Nov 2025 – 16 Nov 2027 · up to 16 Nov 2030 with extensions
    Status
    active
    Extensions
    3x 1 year optional extension periods, to be used as long as the Connect to Work programme continues and is deliverable by the contract (based upon Government Funding, approval, and requirements).

    No agreed KPIs: Performance will be monitored using service standards, but these are not in the form of KPIs. Examples of the service standards include a Recovery Time Objective, Recovery Point Objective, and set response times for queries and support issues.

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4final-stage tenders · 6 at stage one40—

Contracting authority & participating public bodies

Staffordshire County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PZDG-2995-QQMD 1 Staffordshire Place, Tipping Street,, Stafford, West Midlands, ST16 2LPContact email

Bidders & participating suppliers

1 commercial party on the notice
  • ALCIUM SOFTWARE LIMITEDAwarded supplierGB-COH: 04157769GB-PPON: PYRY-5615-PWQG Unit 6b Churchill Way, Sheffield, Yorkshire & Humber, S35 2PYContact email

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure