Official UK procurement notice
Connect to Work CRM System
Authority: Staffordshire County Council (Local council)
What is being bought
Published requirement descriptionStaffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.
CPV: Customer Relation Management software package
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£200,000
- Technical & professional ability
Suppliers must complete and return the Security Questionnaire and ICT SaaS Standards documents, which will confirm the supplier possesses the required accreditations or equivalent.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price: 20%
- Quality: 80%
- Technical & professional ability
Suppliers must complete and return the Security Questionnaire and ICT SaaS Standards documents, which will confirm the supplier possesses the required accreditations or equivalent.
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 5 Aug 2025, 15:58 BST
- Last source update
- 2 Dec 2025, 10:30 GMT
- Award evaluation window
- Submission end – 29 Sept 2025
- Authority reference
IA3663- FTS notice number
2025/S 000-048794- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0581d2Find a Tender
- Risks
- Local Government Reorganisation
1.1 In December 2024 the Government issued a White Paper on Local Government Re-Organisation entitled the "English Devolution White Paper".
1.2 In March 2025 Staffordshire County Council submitted their suggested re-organisation plan to the Government and are awaiting a response.
1.3 Final proposals will be submitted in November 2025 and implementation of the changes is expected by Government to be by 2028 at the earliest.
1.4 Whilst the expected impact of most changes to Local Government will be settled at Government Level (Change in Law) please be aware that it may be government policy or expedient that any affected party will be recommended to agree bi-lateral or multi-lateral changes to their existing contractual arrangements.
1.5 Updates on proposals and changes can be found on the Staffordshire County Council Website and at other media outlets
2 The parties agree that in the event of a Local Government Re-organisation:-
2.1.that reorganisation of local authorities may result in the transfer assignment or novation of this Agreement in whole or in part to a successor authority or successor authorities. Such transfer assignment or novation shall not constitute a breach or require consent and the [contracting party] consents to the transfer assignment or novation of this Agreement in whole or in parts to any successor authority(ies) established under the local government reorganisation legislation and that as a consequence the obligations and rights under this Agreement shall continue to apply and be enforceable by or against any successor authority(ies) following a local government reorganisation; and
2.2 the parties acknowledge that if applicable the Transfer of Undertakings (Protection of Employment) Regulations 2006 may apply and agree to comply with all consequential and reasonable obligations arising thereunder
2.3 the parties acknowledge that any new organisation(s) may utilise or create and manage all and any existing or required framework agreements relating to the provision of the [goods and] services provided under this current agreement
- Funding for the contract is dependent on a Government grant and therefore the overall value may change, requiring a modification to reflect any changes in funding. The grant is provided annually and therefore the predicted amount cannot be treated as a definite figure. This may mean that the contract reduces in length, or sees a change in value. Both supplier and contracting authority must acknowledge and accept this risk.
- New or updated requirements may be introduced by DWP that the contracting authority can't reasonably foresee. The Contracting Authority must satisfy DWP with their delivery of Connect to Work and therefore must adapt to any requirements over the contract. This means that the supplier should be open to updating parts of the deliverables in the contract should DWP implement new requirements - this may be done via contract modification.
How it was run
Official notice- Submission deadline
- 11 Sept 2025, 12:00 BST
- Clarification deadline
- 4 Sept 2025, 14:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
5 Aug 2025 → 2 Dec 2025 · 9 dates- Planning notice published5 Aug 2025, 15:58 BST
- Tender notice published14 Aug 2025, 14:26 BST
- Clarification questions by4 Sept 2025, 14:00 BST
- Submission deadline11 Sept 2025, 12:00 BST
- Award decision expected by386 days ago29 Sept 2025, 23:59 BST
- Contract starts366 days ago20 Oct 2025, 00:00 BST
- Assessment summaries sent357 days ago29 Oct 2025
- Standstill ends347 days ago7 Nov 2025, 23:59 GMT
- Latest notice published323 days ago2 Dec 2025, 10:30 GMT
Notice history
9 events · 4 releases on Find a Tender · since 5 Aug 2025- Preliminary market engagement notice published5 Aug 2025, 15:58 BSTUK2
- Tender notice published14 Aug 2025, 14:26 BSTUK4
- Status changed to active14 Aug 2025, 14:26 BST
- Procurement method changed14 Aug 2025, 14:26 BST
- Deadline published: 11 Sept 2025, 12:00 BST14 Aug 2025, 14:26 BST
- Contract award notice published29 Oct 2025, 11:58 GMTUK6
- Status changed to complete29 Oct 2025, 11:58 GMT
- Contract signature expected8 Nov 2025, 23:59 GMTscheduled
- Contract details notice published2 Dec 2025, 10:30 GMTUK7
Routine re-releases (4)
- 2025-08: 1 release · 5 Aug 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Alcium SoftwareSME8 Nov 2025 – 7 Nov 2027 · up to 7 Nov 2030Extensions: 3x 1 year optional extension periods, to be used as long as the Connect to Work programme continues and is deliverable by the contract (based upon Government Funding, approval, and requirements). | £200,000 | 29 Oct 2025 | Awarded |
Contracts
Contract 1 · Alcium SoftwareSME
- Signed
- 17 Nov 2025
- Value
- £200,000
- Period
- 17 Nov 2025 – 16 Nov 2027 · up to 16 Nov 2030 with extensions
- Status
- active
- Extensions
- 3x 1 year optional extension periods, to be used as long as the Connect to Work programme continues and is deliverable by the contract (based upon Government Funding, approval, and requirements).
No agreed KPIs: Performance will be monitored using service standards, but these are not in the form of KPIs. Examples of the service standards include a Recovery Time Objective, Recovery Point Objective, and set response times for queries and support issues.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4final-stage tenders · 6 at stage one | 4 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- ALCIUM SOFTWARE LIMITEDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender