Customer Relationship Management System

{
  "id": "083058-2025",
  "tag": [
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  ],
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  "date": "2025-12-15T16:54:03Z",
  "ocid": "ocds-h6vhtk-04daf0",
  "buyer": {
    "id": "GB-FTS-43571",
    "name": "Activate Learning"
  },
  "awards": [
    {
      "id": "083058-2025-CA15239-1",
      "title": "Customer Relationship Management System",
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      "suppliers": [
        {
          "id": "GB-FTS-169265",
          "name": "RIBBONFISH LIMITED"
        }
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          "description": "60 month(s) from the commencement date, with 36 initial month(s) and option to extend 1x24 month(s)"
        },
        "hasOptions": true,
        "description": "Activate Learning is seeking to implement a modern Customer Relationship Management (CRM) solution to support its operational needs and drive growth. The CRM will focus on increasing commercial revenue, improving efficiency, and enhancing engagement with key stakeholders. The system  will support sales, case management and marketing activities. It must integrate with existing system to provide a unified platform for managing data and workflows.",
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    "title": "Customer Relationship Management System",
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      "id": "32014L0024",
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    "description": "The provision, implementation and ongoing support of a CRM System.",
    "classification": {
      "id": "48445000",
      "scheme": "CPV",
      "description": "Customer Relation Management software package"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
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      "id": "GB-FTS-43571",
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      "address": {
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        "locality": "Oxford",
        "postalCode": "OX1 1SA",
        "countryName": "United Kingdom",
        "streetAddress": "Oxpens Road"
      },
      "details": {
        "url": "http://www.cityofoxford.ac.uk/",
        "buyerProfile": "http://www.cityofoxford.ac.uk/",
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      },
      "identifier": {
        "legalName": "Activate Learning"
      },
      "contactPoint": {
        "email": "roxanne.macmillan@ActivateLearning.ac.uk",
        "telephone": "+44 1865551216"
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    },
    {
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        "postalCode": "EC2M 1NH",
        "countryName": "United Kingdom",
        "streetAddress": "35 New Broad Street, "
      },
      "details": {
        "url": "https://ribbonfish.co.uk/",
        "scale": "large"
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      "identifier": {
        "legalName": "RIBBONFISH LIMITED"
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      "contactPoint": {
        "email": "contactus@ribbonfish.co.uk",
        "telephone": "+44 2086380551"
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    },
    {
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        "postalCode": "OX1 1SA",
        "countryName": "United Kingdom",
        "streetAddress": "City of Oxford College Campus"
      },
      "identifier": {
        "legalName": "Activate Learning"
      },
      "contactPoint": {
        "email": "roxanne.macmillan@activatelearning.ac.uk",
        "telephone": "+44 8006126008"
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    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "083058-2025-CA15239-1",
      "title": "Customer Relationship Management System",
      "value": {
        "amount": 803724,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "083058-2025-CA15239-1",
      "dateSigned": "2025-12-15T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}