Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
{
"id": "026203-2023",
"tag": [
"tender"
],
"date": "2023-09-05T13:53:44+01:00",
"ocid": "ocds-h6vhtk-03fa1e",
"buyer": {
"id": "GB-COH-05046791",
"name": "Wales & West Utilities"
},
"tender": {
"id": "WWU1338",
"lots": [
{
"id": "1",
"status": "active",
"options": {
"description": "option to renew up to 24 months in annual increments"
},
"renewal": {
"description": "option to renew up to 24 months in annual increments"
},
"hasOptions": true,
"hasRenewal": true,
"description": "Wales and West Utilities (WWU) prides itself on offering customers high levels of service which are fully inclusive and offer choice to customers on how they interact with WWU. In addition to traditional telephone, written, email, text and social media, we are looking to include a video capability which offers the customer the ability to record a short video following a simple script which allows WWU staff to quickly assess the situation and provide an answer or resolution quickly without the need for an operational site visit. \nThe aim of this service is to provide WWU with increased productivity of its engineers and a reduced carbon footprint through less onsite visits, as well as higher levels of customer satisfaction.\nThe service must allow our customers to record and submit short videos via links sent to smart phones/mobile devices to initially support these key processes:\n•\tGeneral enquiries and complaints\n•\tConnections new service and alterations \n•\tChecking sites are ready ahead of connections work\nThe product must:\n•\tHave a proven track record of delivery for businesses and customers\n•\tBe used on all mobile phones and tablets running iOS and Android software.\n•\tBe accessible to customers via \"contact us\" page on our website\n•\tBe accessible via a link sent to the customer, they must not have to download an app\n•\tAllow for instructions to be included for the customer to follow to guide the video recording, photo capture and verbal commentary.\n•\tCapture date, time and geographical location of when the video is captured\n•\tAllow for additional information to be captured through drop down and free text fields, customisable by WWU\n•\tVideos must be easy to find and accessible by WWU ideally using a WWU reference number so it can be linked to the specific job \n•\tSupplier must have a dashboard available for each process which shows as minimum - \no\t how many links have been sent \no\tHow many videos have been returned, \no\tStatus of links, \no\tReturn on investment \no\tGreen mile savings, \no\tStaff usage figures which can be used to identify training needs if required\nExpression of Interest\nParticipants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk\nPlease include the following information in your email:\n1) Full company name;\n2) Main contact details (name, job title, email address, and telephone numbers).\nPlease note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -\nsourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -\n3) Bravo registered email address and contact name.",
"contractPeriod": {
"durationInDays": 1080
},
"submissionTerms": {
"variantPolicy": "notAllowed"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKK"
},
{
"region": "UKL"
}
]
}
],
"title": "Customer Smart Video",
"status": "active",
"legalBasis": {
"id": "32014L0025",
"scheme": "CELEX"
},
"description": "Wales and West Utilities (WWU) prides itself on offering customers high levels of service which are fully inclusive and offer choice to customers on how they interact with WWU. In addition to traditional telephone, written, email, text and social media, we are looking to include a video capability which offers the customer the ability to record a short video following a simple script which allows WWU staff to quickly assess the situation and provide an answer or resolution quickly without the need for an operational site visit. \nThe aim of this service is to provide WWU with increased productivity of its engineers and a reduced carbon footprint through less onsite visits, as well as higher levels of customer satisfaction.\nThe service must allow our customers to record and submit short videos via links sent to smart phones/mobile devices to initially support these key processes:\n•\tGeneral enquiries and complaints\n•\tConnections new service and alterations \n•\tChecking sites are ready ahead of connections work\nThe product must:\n•\tHave a proven track record of delivery for businesses and customers\n•\tBe used on all mobile phones and tablets running iOS and Android software.\n•\tBe accessible to customers via \"contact us\" page on our website\n•\tBe accessible via a link sent to the customer, they must not have to download an app\n•\tAllow for instructions to be included for the customer to follow to guide the video recording, photo capture and verbal commentary.\n•\tCapture date, time and geographical location of when the video is captured\n•\tAllow for additional information to be captured through drop down and free text fields, customisable by WWU\n•\tVideos must be easy to find and accessible by WWU ideally using a WWU reference number so it can be linked to the specific job \n•\tSupplier must have a dashboard available for each process which shows as minimum - \no\t how many links have been sent \no\tHow many videos have been returned\no\tStatus of links\no\tReturn on investment \no\tGreen mile savings\no\tStaff usage figures which can be used to identify training needs if required",
"tenderPeriod": {
"endDate": "2023-10-05T17:00:00+01:00"
},
"hasRecurrence": true,
"classification": {
"id": "48445000",
"scheme": "CPV",
"description": "Customer Relation Management software package"
},
"submissionTerms": {
"languages": [
"en"
]
},
"submissionMethod": [
"electronicSubmission"
],
"participationFees": [
{
"id": "1",
"type": [
"document"
]
}
],
"procurementMethod": "selective",
"mainProcurementCategory": "goods",
"submissionMethodDetails": "https://sourcing4wwu.bravosolution.co.uk/web/login.html",
"procurementMethodDetails": "Negotiated procedure with prior call for competition"
},
"parties": [
{
"id": "GB-COH-05046791",
"name": "Wales & West Utilities",
"roles": [
"buyer"
],
"address": {
"region": "UKL21",
"locality": "NEWPORT",
"postalCode": "NP108FZ",
"countryName": "United Kingdom",
"streetAddress": "Wales & West House, Spooner Close, Coedkernew"
},
"details": {
"url": "https://www.wwutilities.co.uk/",
"classifications": [
{
"id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
"scheme": "TED_CE_ACTIVITY",
"description": "Production, transport and distribution of gas and heat"
}
]
},
"identifier": {
"id": "05046791",
"scheme": "GB-COH",
"legalName": "Wales & West Utilities"
},
"contactPoint": {
"url": "https://sourcing4wwu.bravosolution.co.uk/web/login.html",
"name": "Rebecca Crisp",
"email": "rebecca.crisp@wwutilities.co.uk"
}
},
{
"id": "GB-FTS-24006",
"name": "Wales & West Utilities",
"roles": [
"reviewBody"
],
"address": {
"locality": "Newport",
"countryName": "United Kingdom"
},
"identifier": {
"legalName": "Wales & West Utilities"
}
}
],
"language": "en",
"initiationType": "tender"
}Complete JSON history (1 releases)
5 Sept 2023 · 026203-2023 · tender
{
"id": "026203-2023",
"tag": [
"tender"
],
"date": "2023-09-05T13:53:44+01:00",
"ocid": "ocds-h6vhtk-03fa1e",
"buyer": {
"id": "GB-COH-05046791",
"name": "Wales & West Utilities"
},
"tender": {
"id": "WWU1338",
"lots": [
{
"id": "1",
"status": "active",
"options": {
"description": "option to renew up to 24 months in annual increments"
},
"renewal": {
"description": "option to renew up to 24 months in annual increments"
},
"hasOptions": true,
"hasRenewal": true,
"description": "Wales and West Utilities (WWU) prides itself on offering customers high levels of service which are fully inclusive and offer choice to customers on how they interact with WWU. In addition to traditional telephone, written, email, text and social media, we are looking to include a video capability which offers the customer the ability to record a short video following a simple script which allows WWU staff to quickly assess the situation and provide an answer or resolution quickly without the need for an operational site visit. \nThe aim of this service is to provide WWU with increased productivity of its engineers and a reduced carbon footprint through less onsite visits, as well as higher levels of customer satisfaction.\nThe service must allow our customers to record and submit short videos via links sent to smart phones/mobile devices to initially support these key processes:\n•\tGeneral enquiries and complaints\n•\tConnections new service and alterations \n•\tChecking sites are ready ahead of connections work\nThe product must:\n•\tHave a proven track record of delivery for businesses and customers\n•\tBe used on all mobile phones and tablets running iOS and Android software.\n•\tBe accessible to customers via \"contact us\" page on our website\n•\tBe accessible via a link sent to the customer, they must not have to download an app\n•\tAllow for instructions to be included for the customer to follow to guide the video recording, photo capture and verbal commentary.\n•\tCapture date, time and geographical location of when the video is captured\n•\tAllow for additional information to be captured through drop down and free text fields, customisable by WWU\n•\tVideos must be easy to find and accessible by WWU ideally using a WWU reference number so it can be linked to the specific job \n•\tSupplier must have a dashboard available for each process which shows as minimum - \no\t how many links have been sent \no\tHow many videos have been returned, \no\tStatus of links, \no\tReturn on investment \no\tGreen mile savings, \no\tStaff usage figures which can be used to identify training needs if required\nExpression of Interest\nParticipants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk\nPlease include the following information in your email:\n1) Full company name;\n2) Main contact details (name, job title, email address, and telephone numbers).\nPlease note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -\nsourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -\n3) Bravo registered email address and contact name.",
"contractPeriod": {
"durationInDays": 1080
},
"submissionTerms": {
"variantPolicy": "notAllowed"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKK"
},
{
"region": "UKL"
}
]
}
],
"title": "Customer Smart Video",
"status": "active",
"legalBasis": {
"id": "32014L0025",
"scheme": "CELEX"
},
"description": "Wales and West Utilities (WWU) prides itself on offering customers high levels of service which are fully inclusive and offer choice to customers on how they interact with WWU. In addition to traditional telephone, written, email, text and social media, we are looking to include a video capability which offers the customer the ability to record a short video following a simple script which allows WWU staff to quickly assess the situation and provide an answer or resolution quickly without the need for an operational site visit. \nThe aim of this service is to provide WWU with increased productivity of its engineers and a reduced carbon footprint through less onsite visits, as well as higher levels of customer satisfaction.\nThe service must allow our customers to record and submit short videos via links sent to smart phones/mobile devices to initially support these key processes:\n•\tGeneral enquiries and complaints\n•\tConnections new service and alterations \n•\tChecking sites are ready ahead of connections work\nThe product must:\n•\tHave a proven track record of delivery for businesses and customers\n•\tBe used on all mobile phones and tablets running iOS and Android software.\n•\tBe accessible to customers via \"contact us\" page on our website\n•\tBe accessible via a link sent to the customer, they must not have to download an app\n•\tAllow for instructions to be included for the customer to follow to guide the video recording, photo capture and verbal commentary.\n•\tCapture date, time and geographical location of when the video is captured\n•\tAllow for additional information to be captured through drop down and free text fields, customisable by WWU\n•\tVideos must be easy to find and accessible by WWU ideally using a WWU reference number so it can be linked to the specific job \n•\tSupplier must have a dashboard available for each process which shows as minimum - \no\t how many links have been sent \no\tHow many videos have been returned\no\tStatus of links\no\tReturn on investment \no\tGreen mile savings\no\tStaff usage figures which can be used to identify training needs if required",
"tenderPeriod": {
"endDate": "2023-10-05T17:00:00+01:00"
},
"hasRecurrence": true,
"classification": {
"id": "48445000",
"scheme": "CPV",
"description": "Customer Relation Management software package"
},
"submissionTerms": {
"languages": [
"en"
]
},
"submissionMethod": [
"electronicSubmission"
],
"participationFees": [
{
"id": "1",
"type": [
"document"
]
}
],
"procurementMethod": "selective",
"mainProcurementCategory": "goods",
"submissionMethodDetails": "https://sourcing4wwu.bravosolution.co.uk/web/login.html",
"procurementMethodDetails": "Negotiated procedure with prior call for competition"
},
"parties": [
{
"id": "GB-COH-05046791",
"name": "Wales & West Utilities",
"roles": [
"buyer"
],
"address": {
"region": "UKL21",
"locality": "NEWPORT",
"postalCode": "NP108FZ",
"countryName": "United Kingdom",
"streetAddress": "Wales & West House, Spooner Close, Coedkernew"
},
"details": {
"url": "https://www.wwutilities.co.uk/",
"classifications": [
{
"id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
"scheme": "TED_CE_ACTIVITY",
"description": "Production, transport and distribution of gas and heat"
}
]
},
"identifier": {
"id": "05046791",
"scheme": "GB-COH",
"legalName": "Wales & West Utilities"
},
"contactPoint": {
"url": "https://sourcing4wwu.bravosolution.co.uk/web/login.html",
"name": "Rebecca Crisp",
"email": "rebecca.crisp@wwutilities.co.uk"
}
},
{
"id": "GB-FTS-24006",
"name": "Wales & West Utilities",
"roles": [
"reviewBody"
],
"address": {
"locality": "Newport",
"countryName": "United Kingdom"
},
"identifier": {
"legalName": "Wales & West Utilities"
}
}
],
"language": "en",
"initiationType": "tender"
}