Case and Enquiry Management solution

Official notice

Authority: Bournemouth University Higher Education Corporation (known as Bournemouth University) (Education)

GoodsOpen procedure

Sectors: Software Packages & ERP (48) Delivery: South West (UKK24)

Published estimate£1,000,000≈ £100k / year

Submissions closed 30 Jan 2024

Contract term 10 yrsends 14 Apr 2034 · starts 15 Apr 2024

What is being bought

Published requirement description

Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing

CPV: Customer Relation Management software package

The lotProcurement structure

single lot · no lot value published

Lot #1 10 yrs

Contract period: 15 Apr 2024 – 14 Apr 2034 (10 yrs)

Delivery: South West

Variant bids: not allowedElectronic catalogue: required

48445000 Customer Relation Management software package

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: No (one-off requirement)
First published: 20 Dec 2023, 15:24 GMT
Last source update: 20 Dec 2023, 15:24 GMT
Award evaluation window: 30 Jan 2024 – …
Authority reference: IT/PD/191
FTS notice number: 2023/S 000-037518
Classification (CPV): Customer Relation Management software package
Delivery area: South West (UKK24)
Official registry OCID: ocds-h6vhtk-0428cd Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 30 Jan 2024, 12:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 30 Jan 2024, 12:00 GMT

Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/bournemouthuniversity ↗

Timeline

20 Dec 2023 → 15 Apr 2024 · 4 dates

Notice published
20 Dec 2023, 15:24 GMT
Submission deadline
30 Jan 2024, 12:00 GMT
Bids opened
30 Jan 2024, 12:00 GMT
Contract starts
15 Apr 2024, 00:00 BST

Contracting authority & participating public bodies

Bournemouth University Higher Education Corporation (known as Bournemouth University)

Contracting authorityEducationBody governed by public lawEducation Poole House, Talbot Campus, Fern Barrow, Poole, South West, BH12 5BBContact name, email Published organisation website ↗

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Technical selection criteriatenderTechnical selection criteria
Economic and financial selection criteriatenderEconomic and financial selection criteria