Smart Meter Optimised Digital Billing & Customer Management System

Official notice

Authority: SEVERN TRENT WATER LIMITED (Public body)

ServicesNegotiated procedure with prior call for competition

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: West Midlands (UKG)

Budget not disclosedValue not published

Awarded 8 Oct 2023

Awarded to Kraken Technologies Limited

What is being bought

Published requirement description

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.

CPV: Billing system · Customer Relation Management software development services · Customer Relation Management software package · Industry specific software package · Software configuration services · Software implementation services · Software maintenance and repair services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: West Midlands

48100000 Industry specific software package 48444100 Billing system 48445000 Customer Relation Management software package 72212445 Customer Relation Management software development services 72263000 Software implementation services 72265000 Software configuration services

Procedure terms & legal framework

From the official record

Procedure method: Negotiated procedure with prior call for competition
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 17 Oct 2023, 09:43 BST
Last source update: 17 Oct 2023, 09:43 BST
FTS notice number: 2023/S 000-030555
Classification (CPV): Billing systemCustomer Relation Management software development servicesCustomer Relation Management software packageIndustry specific software packageSoftware configuration servicesSoftware implementation servicesSoftware maintenance and repair services
Delivery area: West Midlands (UKG)
Official registry OCID: ocds-h6vhtk-040c91 Find a Tender

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Contracts signed 1latest 8 Oct 2023

Awarded to	Value	Date	Status
Kraken Technologies Limited	—	—	Awarded

Contracts

Contract 030555-2023-1 · Kraken Technologies Limited
Signed
8 Oct 2023
Value
—
Status
active

Contracting authority & participating public bodies

SEVERN TRENT WATER LIMITED

Contracting authorityPublic bodyWater GB-COH: 02366686 2 St. Johns Street, COVENTRY, West Midlands, CV12LZContact name, email, phone

Dispute resolution & review bodies

Severn Trent WaterReview body Coventry

Bidders & participating suppliers

1 commercial party on the notice

Kraken Technologies LimitedAwarded supplierGB-COH: 12014731 5th Floor, Uk House, 164-182 Oxford Street, London, London, W1D 1NN

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.