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AwardedFind a Tender · award

Smart Meter Optimised Digital Billing & Customer Management System

Buyer: SEVERN TRENT WATER LIMITED →

BuyerSEVERN TRENT WATER LIMITED
StatusAwarded
DeadlineNot published
ValueValue not published
Published17 Oct 2023

What is being bought

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.

Delivery location

UKG

Categories

Industry specific software package 48100000Billing system 48444100Customer Relation Management software package 48445000Customer Relation Management software development services 72212445Software implementation services 72263000Software configuration services 72265000Software maintenance and repair services 72267000Customer Relation Management software development services 72212445

Lot details

Lot 1

Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.

Statuscancelled

What is included

ItemCategoryQuantity
1Industry specific software package, Billing system, Customer Relation Management software package, Customer Relation Management software development services, Software implementation services, Software configuration services, Software maintenance and repair servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Industry specific software package (48100000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,8361 median · 9.6 average (2,488 of 6,836 with a bid count)1.7 average (2,926 of 6,836 with named award suppliers)Not published
Same buyer4Not publishedNot publishedNot published
Delivery region: UKG3261 median · 5.6 average (128 of 326 with a bid count)1.6 average (148 of 326 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

030555-2023-1

Statusactive

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-040c91
Latest release ID030555-2023
Latest release timestampTue Oct 17 2023 08:43:58 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsNegotiated procedure with prior call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0025
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
17 Oct 2023award, contract030555-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "date": "2023-10-17T09:43:58+01:00",
  "ocid": "ocds-h6vhtk-040c91",
  "buyer": {
    "id": "GB-COH-02366686",
    "name": "SEVERN TRENT WATER LIMITED"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:521277-2019:TEXT:EN:HTML"
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        }
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      "relatedLots": [
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        "description": "Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKG"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48100000",
            "scheme": "CPV",
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          },
          {
            "id": "48444100",
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            "description": "Billing system"
          },
          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          },
          {
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          },
          {
            "id": "72265000",
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          {
            "id": "72267000",
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          }
        ]
      }
    ],
    "title": "Smart Meter Optimised Digital Billing & Customer Management System",
    "status": "complete",
    "legalBasis": {
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    },
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    "classification": {
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  "parties": [
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        "streetAddress": "2 St. Johns Street"
      },
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        "legalName": "SEVERN TRENT WATER LIMITED"
      },
      "contactPoint": {
        "name": "Selina Gidda",
        "email": "Selina.Gidda@severntrent.co.uk",
        "telephone": "+44 7974584700"
      }
    },
    {
      "id": "GB-COH-12014731",
      "name": "Kraken Technologies Limited",
      "roles": [
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      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "W1D 1NN",
        "countryName": "United Kingdom",
        "streetAddress": "5th Floor, Uk House, 164-182 Oxford Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "12014731",
        "scheme": "GB-COH",
        "legalName": "Kraken Technologies Limited"
      }
    },
    {
      "id": "GB-FTS-25958",
      "name": "Severn Trent Water",
      "roles": [
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      "address": {
        "locality": "Coventry",
        "postalCode": "CV1 2LZ",
        "countryName": "United Kingdom",
        "streetAddress": "2 St Johns Street"
      },
      "identifier": {
        "legalName": "Severn Trent Water"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "030555-2023-1",
      "status": "active",
      "awardID": "030555-2023-1",
      "dateSigned": "2023-10-08T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
17 Oct 2023 · 030555-2023 · award, contract
{
  "id": "030555-2023",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2023-10-17T09:43:58+01:00",
  "ocid": "ocds-h6vhtk-040c91",
  "buyer": {
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    "name": "SEVERN TRENT WATER LIMITED"
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  "links": [
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    }
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  "awards": [
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      "id": "030555-2023-1",
      "status": "active",
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      ],
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  ],
  "tender": {
    "id": "ocds-h6vhtk-040c91",
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      }
    ],
    "items": [
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        "relatedLot": "1",
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        "additionalClassifications": [
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            "id": "48100000",
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          {
            "id": "48444100",
            "scheme": "CPV",
            "description": "Billing system"
          },
          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          },
          {
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            "description": "Customer Relation Management software development services"
          },
          {
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            "description": "Software implementation services"
          },
          {
            "id": "72265000",
            "scheme": "CPV",
            "description": "Software configuration services"
          },
          {
            "id": "72267000",
            "scheme": "CPV",
            "description": "Software maintenance and repair services"
          }
        ]
      }
    ],
    "title": "Smart Meter Optimised Digital Billing & Customer Management System",
    "status": "complete",
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    },
    "description": "Severn Trent Water will be undertaking the deployment and integration of a smart meter optimised digital billing & customer management system. This will also enable the delivery of per capita consumption (PCC) reductions through smart meter management, customer information & education regarding consumption through related digital billing & customer experience management solutions.",
    "classification": {
      "id": "72212445",
      "scheme": "CPV",
      "description": "Customer Relation Management software development services"
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    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
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      "name": "SEVERN TRENT WATER LIMITED",
      "roles": [
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        "locality": "COVENTRY",
        "postalCode": "CV12LZ",
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      },
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}