planningFind a Tender · planning Update

UOW992 Customer Relationship Management (CRM) System

BuyerUniversity of Worcester

Statusplanning

DeadlineNot published

ValueValue not published

Published23 Jun 2026

What is being bought

The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement. The initial stage of this process is for preliminary market engagement. The University is undertaking this stage to understand more about the current market and products and to use the information gained in this phase to inform the tender process.

Delivery location

UKG12, GB

Lot details

Lot 1

No lot description published.

Statusplanning

Contract periodFrom 1 Mar 2028 to 28 Feb 2033

What is included

Item	Category	Quantity
1	Customer Relation Management software package	Not published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Customer Relation Management software package (48445000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison set	Procedures	Reported bids per procedure	Named award suppliers	Price evidence
Market: CPV division 48	3,136	1 median · 5.9 average (1,023 of 3,136 with a bid count)	1.5 average (1,148 of 3,136 with named award suppliers)	Not published
Same buyer	6	Not published	Not published	Not published
Delivery region: UKG12	5	1.5 median · 1.5 average (2 of 5 with a bid count)	1 average (2 of 5 with named award suppliers)	Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeNot published

Covered byNot published

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetValue not published

No-engagement rationaleNot published

Planning documents1

Planning milestones1

Milestone	Type	Due	Status
Further information on the University's requirement can be found on the University's In-tend portal (https://in-tendhost.co.uk/universityofworcester/aspx/Tenders/Current) Interested parties should respond to the Preliminary Market Engagement document. A preliminary market engagement event will be held on Microsoft Teams on Tuesday 16 June 2026 @ 2pm. The closing date and time for submission is Friday 26 June 2026 at 12 noon.	engagement	26 Jun 2026	scheduled

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Preliminary market engagement notice on Find a Tender planning · marketEngagementNotice

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-069d52
Latest release ID	059064-2026
Latest release timestamp	Tue Jun 23 2026 14:25:29 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	planning
Procurement method	Not published
Procurement method details	Not published
Main procurement category	goods
Above threshold	Not published
Legal basis	2023/54
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	Not published
Tender lots in source	1
Tender items in source	1
Tender documents in source	0
Awards in latest release	0
Contracts in latest release	0
Parties in latest release	1

Notice history

Date	Event	Reference
23 Jun 2026	planningUpdate	059064-2026
20 May 2026	planning	046338-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

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  "tag": [
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  "date": "2026-06-23T15:25:29+01:00",
  "ocid": "ocds-h6vhtk-069d52",
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    "id": "GB-PPON-PYJR-8772-LLDP",
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        ],
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          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          }
        ]
      }
    ],
    "title": "UOW992 Customer Relationship Management (CRM) System",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    },
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    "mainProcurementCategory": "goods"
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  "parties": [
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        "postalCode": "WR2 6AJ",
        "countryName": "United Kingdom",
        "streetAddress": "Henwick Grove"
      },
      "details": {
        "url": "http://www.worcester.ac.uk/",
        "classifications": [
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  ],
  "language": "en",
  "planning": {
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        "id": "059064-2026",
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        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-06-23T15:25:29+01:00"
      }
    ],
    "milestones": [
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        "id": "engagement",
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        "description": "Further information on the University's requirement can be found on the University's In-tend portal (https://in-tendhost.co.uk/universityofworcester/aspx/Tenders/Current) Interested parties should respond to the Preliminary Market Engagement document. A preliminary market engagement event will be held on Microsoft Teams on Tuesday 16 June 2026 @ 2pm.\nThe closing date and time for submission is Friday 26 June 2026 at 12 noon."
      }
    ]
  },
  "initiationType": "tender"
}

Complete JSON history (2 releases)

23 Jun 2026 · 059064-2026 · planningUpdate

{
  "id": "059064-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-06-23T15:25:29+01:00",
  "ocid": "ocds-h6vhtk-069d52",
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    "id": "GB-PPON-PYJR-8772-LLDP",
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          "startDate": "2028-03-01T00:00:00+00:00"
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        ],
        "additionalClassifications": [
          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          }
        ]
      }
    ],
    "title": "UOW992 Customer Relationship Management (CRM) System",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement.\nThe initial stage of this process is for preliminary market engagement. The University is undertaking this stage to understand more about the current market and products and to use the information gained in this phase to inform the tender process.",
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-PPON-PYJR-8772-LLDP",
      "name": "University of Worcester",
      "roles": [
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        "region": "UKG12",
        "country": "GB",
        "locality": "Worcester",
        "postalCode": "WR2 6AJ",
        "countryName": "United Kingdom",
        "streetAddress": "Henwick Grove"
      },
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        "url": "http://www.worcester.ac.uk/",
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      "identifier": {
        "id": "PYJR-8772-LLDP",
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    }
  ],
  "language": "en",
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      {
        "id": "059064-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/059064-2026",
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        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-06-23T15:25:29+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-06-26T23:59:59+01:00",
        "description": "Further information on the University's requirement can be found on the University's In-tend portal (https://in-tendhost.co.uk/universityofworcester/aspx/Tenders/Current) Interested parties should respond to the Preliminary Market Engagement document. A preliminary market engagement event will be held on Microsoft Teams on Tuesday 16 June 2026 @ 2pm.\nThe closing date and time for submission is Friday 26 June 2026 at 12 noon."
      }
    ]
  },
  "initiationType": "tender"
}

20 May 2026 · 046338-2026 · planning

{
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  "buyer": {
    "id": "GB-PPON-PYJR-8772-LLDP",
    "name": "University of Worcester"
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          {
            "id": "48445000",
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            "description": "Customer Relation Management software package"
          }
        ]
      }
    ],
    "title": "UOW992 Customer Relationship Management (CRM) System",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    },
    "description": "The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement.\nThe initial stage of this process is for preliminary market engagement. The University is undertaking this stage to understand more about the current market and products and to use the information gained in this phase to inform the tender process.",
    "mainProcurementCategory": "goods"
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        "dueDate": "2026-06-24T23:59:59+01:00",
        "description": "Further information on the University's requirement can be found on the University's In-tend portal (https://in-tendhost.co.uk/universityofworcester/aspx/Tenders/Current) Interested parties should respond to the Preliminary Market Engagement document. A preliminary market engagement event will be held on Microsoft Teams on Tuesday 16 June 2026 @ 2pm."
      }
    ]
  },
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}