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Official procurement procedure

Provision for a customer relationship management (CRM) system

Content management software package
Customer Relation Management software development services
Customer Relation Management software package
+6 more
Wales (UKL16)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Chief Executive’s Service: "Provision for a customer relationship management (CRM) system". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityChief Executive’s ServiceScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Chief Executive’s Service
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Chief Executive’s Service. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityChief Executive’s Service
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published24 Mar 2023, 10:30 GMT
Last source update24 Mar 2023, 10:30 GMT
Recurring procurementNot published
ClassificationContent management software package, Customer Relation Management software development services, Customer Relation Management software package, IT services: consulting, software development, Internet and support, Software package and information systems, Storage management software package, System management software package
Delivery area
Wales (UKL16)
OCIDocds-h6vhtk-037df0
What is being bought
Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents
What changed
From the official release history
  1. tender value changed
    24 Mar 2023, 10:30 GMT
  2. Status changed to complete
    24 Mar 2023, 10:30 GMT
  3. Official notice release published
    24 Mar 2023, 10:30 GMT
  4. Submission deadline changed to published date
    24 Mar 2023, 10:30 GMT
  5. Published value updated to £380,000
    1 Nov 2022, 10:01 GMT
  6. Status changed to active
    1 Nov 2022, 10:01 GMT
  7. Official notice release published
    1 Nov 2022, 10:01 GMT
  8. Submission deadline changed to 2 Dec 2022, 12:00 GMT
    1 Nov 2022, 10:01 GMT
  9. Buyer information updated
    1 Nov 2022, 10:01 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The TCBC Customer Services team consist of 27 people who handle approximately 200,000 contacts via phone, face to face, email and social media per annum. The team work remotely as well as from offices in Pontypool, Blaenavon and Cwmbran. The current CRM is used to record all requests for service, these are passed to the service departments via the system or as email, depending on the service requirements. At present, there has been no integration undertaken with back office applications. Most information requests are not recorded to save time whilst handing contacts.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    24 Mar 2023, 10:30 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 1 Mar 2023, 00:00 GMT · Not published
Commercial outcome and competition
Awards
Abavus Ltd
Not published · Not published · active
Contracts
Contract
Not published · signed 1 Mar 2023, 00:00 GMT · active
Bid statistics
highestValidBidValue: 336695
lowestValidBidValue: 244525
bids: 2 (lot 1)
electronicBids: 2 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
highestValidBidValue: 336695 (lot 1)
lowestValidBidValue: 244525 (lot 1)
smeBids: 2 (lot 1)
Buyer and organisations in this procedure

Chief Executive’s Service

Contracting authority GB-FTS-67206
View buyer profile

  • Chief Executive’s Service
    buyer
    centralPurchasingBody

    Civic Centre, Pontypool, Pontypool, UKL16, NP4 6YB
    nicola.ratcliffe@torfaen.gov.uk
    +44 7970968586

  • Abavus Ltd
    supplier

    78 Grove Hill, London, UK, E182HZ
    +44 2085302505

  • The High Court
    reviewBody

    Royal Courts Of Justice, The Strand, London, WC2A 2LL
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published