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Official procurement procedure

CRM & Billing System

Billing system
Communication and multimedia software package
Communication software package
+16 more
South East (UKJ)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Portsmouth Water: "CRM & Billing System". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityPortsmouth WaterScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Portsmouth Water
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Portsmouth Water. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.5Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityPortsmouth Water
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published17 Jul 2023, 10:05 BST
Last source update17 Jul 2023, 10:05 BST
Recurring procurementNot published
ClassificationBilling system, Communication and multimedia software package, Communication software package, Contact management software package, Customer Relation Management software development services, Customer Relation Management software package, Data services, Electronic data exchange services, Industry specific software package, Installation services (except software), Sales, marketing and business intelligence software package, Software configuration services, Software implementation services, Software integration consultancy services, Software maintenance and repair services, Software programming and consultancy services, Telephone and data transmission services, World wide web (www) site operation host services
Delivery area
South East (UKJ)
OCIDocds-h6vhtk-037537
What is being bought
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
What changed
From the official release history
  1. tender value changed
    17 Jul 2023, 10:05 BST
  2. Status changed to complete
    17 Jul 2023, 10:05 BST
  3. Official notice release published
    17 Jul 2023, 10:05 BST
  4. Submission deadline changed to published date
    17 Jul 2023, 10:05 BST
  5. Published value updated to £14,000,000
    11 Nov 2022, 16:05 GMT
  6. Status changed to active
    11 Nov 2022, 16:05 GMT
  7. Official notice release published
    11 Nov 2022, 16:05 GMT
  8. Submission deadline changed to 30 Dec 2022, 11:00 GMT
    11 Nov 2022, 16:05 GMT
  9. Published value updated to £10,000,000
    12 Oct 2022, 19:05 BST
  10. Status changed to planned
    12 Oct 2022, 19:05 BST
  11. Official notice release published
    12 Oct 2022, 19:05 BST
  12. Buyer information updated
    12 Oct 2022, 19:05 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    17 Jul 2023, 10:05 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 19 Jun 2023, 00:00 BST · Not published
Commercial outcome and competition
Awards
Kraken Technologies Limited
Not published · Not published · active
Contracts
Contract
Not published · signed 19 Jun 2023, 00:00 BST · active
Bid statistics
bids: 8 (lot 1)
electronicBids: 8 (lot 1)
foreignBidsFromEU: 3 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Portsmouth Water

Contracting authority GB-FTS-151
View buyer profile

  • Portsmouth Water
    buyer

    PO Box 8, West Street, Havant, UKJ, PO9 1LG
    paul.swaine@portsmouthwater.co.uk
    +44 7918317436

  • Kraken Technologies Limited
    supplier

    12014731
    5th Floor, UK House, 164-182 Oxford Street, London, UKI3, W1D 1NN

  • Portsmouth Water
    reviewBody

    PO BOX 8, Havant, PO9 1LG
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published