CRM System

{
  "id": "035253-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-04-17T14:28:48+01:00",
  "ocid": "ocds-h6vhtk-06856c",
  "buyer": {
    "id": "GB-COH-32351R",
    "name": "The Community Housing Group Ltd"
  },
  "tender": {
    "id": "ocds-h6vhtk-06856c",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-04-01T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48445000",
            "scheme": "CPV",
            "description": "Customer Relation Management software package"
          },
          {
            "id": "72212445",
            "scheme": "CPV",
            "description": "Customer Relation Management software development services"
          }
        ]
      }
    ],
    "title": "CRM System",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Community Housing are looking to implement an effective customer to include: \n1.\tCustomer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call. \n2.\tCustomer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser.   \n3.\tCase Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal. \n4.\tAll internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork. \n5.\tIntegrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must.   These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems.",
    "aboveThreshold": false,
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-COH-32351R",
      "name": "The Community Housing Group Ltd",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG12",
        "country": "GB",
        "locality": "Kidderminster",
        "postalCode": "DY11 7PT",
        "countryName": "United Kingdom",
        "streetAddress": "3 Foley Grove"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "32351R",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement@communityhousing.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PHDT-3538-YJVJ",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "035253-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/035253-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-17T14:28:48+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-01T23:59:59+01:00",
        "description": "Email procurement@communityhousing.co.uk to request the document 'CRM System - Pre-Market Engagement Questionnaire'."
      }
    ]
  },
  "initiationType": "tender"
}