Official UK procurement notice
CRM System · UK public procurement notice
Authority: Community Housing (Public body)
What is being bought
Published requirement descriptionCommunity Housing are looking to implement an effective customer to include:
- Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call.
- Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser.
- Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal.
- All internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork.
- Integrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must. These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems.
CPV: Customer Relation Management software development services · Customer Relation Management software package
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Community Housing buys Financial analysis and accounting software package (CPV 4844), and who usually turns up
Community Housing’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Financial analysis and accounting software package (CPV 4844) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
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How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
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How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in the delivery region.
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How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
No decision dates published to compare.
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How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The buyer’s share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
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What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 4844Estimate not published
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How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 32 past lots.
A forecast, not a list of bidders.
1 bid13%
2–316%
4–641%
7+31%
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Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
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Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
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Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Planned procurement
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 17 Apr 2026, 14:28 BST
- Last source update
- 17 Apr 2026, 14:28 BST
- FTS notice number
2026/S 000-035253- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06856cFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
17 Apr 2026 → 1 Apr 2027 · 3 dates- Planning notice published186 days ago17 Apr 2026, 14:28 BST
- Market engagement172 days ago1 May 2026, 23:59 BST
Email [email protected] to request the document 'CRM System - Pre-Market Engagement Questionnaire'.
- Today20 Oct 2026
- Contract startsin 162 days1 Apr 2027, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published17 Apr 2026, 14:28 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender