Official UK procurement notice
Home Office Customer Journey Support
Authority: Home Office (Central government)
What is being bought
Published requirement descriptionMarket engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management.
CPV: Automation system · Call centre · Customer Relation Management software development services · Customer Relation Management software package · Office automation services · Office automation software package · Telephone equipment · Telephone-answering machines
The lotProcurement structure
single lot · no lot value publishedLot #1The Home Office is the lead Government Department for immigration and passports, and…Planned
The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas.
The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services:
Virtual assistant
Web chat
Voice bot
Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract
notice(s).
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 15 Mar 2022, 22:45 GMT
- Last source update
- 15 Mar 2022, 22:45 GMT
- Authority reference
C22825- FTS notice number
2022/S 000-007081- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-032243Find a Tender
Publisher note: A virtual further information and supplier engagement event will be held 14:30 23/03/2022. Companies able to offer a solution within the required time are requested to attend, attendance is not a condition for bidders in any future procurement. Any suppliers interested in attending this event should register interest by email to [email protected] before 21/03/2022
How it was run
Official notice- Submission deadline
- —
Timeline
15 Mar 2022 → 30 Sept 2022 · 2 dates- Notice published15 Mar 2022, 22:45 GMT
- Tender notice expected30 Sept 2022, 00:00 BST
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.