Official UK procurement notice
Provision of CRM and Ticketing System
Authority: Amgueddfa Cymru - National Museum Wales
What is being bought
Published requirement descriptionA Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors.
A ticketing platform which supports all ticketed or bookable events and activities across AC to support the growth of events and provides improvements in customer service at our museums and online.
CPV: Customer Relation Management software development services · Customer Relation Management software package
The lotProcurement structure
single lot · value publishedLot #1Amgueddfa Cymru welcomed 1.8 million visitors across its public sites in the 2019/20…AwardedRenewalPublished value£590,000
Amgueddfa Cymru welcomed 1.8 million visitors across its public sites in the 2019/20 financial year, through a mixture of general admission, ticketed events, and exhibitions, as well as tours, commercial hires, education visits and digital talks.
Amgueddfa Cymru is in the midst of an ambitious programme to develop its commercial platforms, which includes:
An Electronic Point of Sales system that underpins and supports the growth of the retail, online and catering income streams, driving turnover, margin, and profit. This includes new tills at all retail outlets, internal catering outlets and museum welcome desks.
A Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors.
A ticketing platform which supports all ticketed or bookable events and activities across AC to support the growth of events and provides improvements in customer service at our museums and online.
Having recently appointed and implemented an ePOS system the next phase of this programme is to implement a new CRM system which also acts as a ticketing platform and holistically supports activity and engagement across AC-NMW.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 75%
- Cost: 25%
Published award criteria (2)
- Quality: 75
- Cost: 25
- Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 14 Oct 2021, 16:35 BST
- Last source update
- 29 Mar 2022, 11:47 BST
- Award evaluation window
- 17 Nov 2021 – …
- Authority reference
itt_90384- FTS notice number
2022/S 000-008377- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02ec03Find a Tender
Publisher note: (WA Ref:120038)
How it was run
Official noticeTender documents are also served through a separate tool: https://etenderwales.bravosolution.co.uk ↗
- Submission deadline
- 17 Nov 2021, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en, cy
- Bid validity
- 180 days from the deadline
- Bids opened
- 17 Nov 2021, 12:00 GMT
Timeline
17 Nov 2021 → 29 Mar 2022 · 3 dates- Submission deadline17 Nov 2021, 12:00 GMT
- Bids opened17 Nov 2021, 12:00 GMT
- Notice published29 Mar 2022, 11:47 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete29 Mar 2022, 11:47 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Tessitura Network | £590,000 † | — | Awarded |
Contracts
Contract 008377-2022-1 · Tessitura Network
- Signed
- 22 Feb 2022
- Value
- £590,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 8bids · 8 electronic · 8 from abroad | 3 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Tessitura NetworkAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria