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planning
Official procurement procedure

Unified Customer Relationship Management System and Contact Centre Platform

Customer Relation Management software package
IT services: consulting
software development
+2 more
North West (UKD7)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Liverpool City Region Combined Authority: "Unified Customer Relationship Management System and Contact Centre Platform". Published status: planning. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityLiverpool City Region Combined AuthorityScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Liverpool City Region Combined Authority
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Liverpool City Region Combined Authority. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.6Bids / Report
15.4% of reports have one bid
Supplier ConcentrationHigh Concentration
ALEXANDER DENNIS LIMITEDTop vendor: 60.7% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 61 active published awards; 13 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
ALEXANDER DENNIS LIMITED4 wins£67,471,435
Bamford Bus Company Ltd2 wins£43,604,005
Procedure terms
Contracting AuthorityLiverpool City Region Combined Authority
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published27 Aug 2026, 10:49 BST
Last source update27 Aug 2026, 10:49 BST
Recurring procurementNot published
ClassificationCustomer Relation Management software package, IT services: consulting, software development, Internet and support, Telephone switchboards
Delivery area
North West (UKD7)
OCIDocds-h6vhtk-06ed51
What is being bought
** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be interested in understanding delivery models and service design: · Technology platforms and interoperability · Integration with existing systems and infrastructure · Commercial models and pricing structures · Implementation approaches and mobilisation timelines · Ongoing support, maintenance, and service levels
What changed
From the official release history
  1. Status changed to planning
    27 Aug 2026, 10:49 BST
  2. Official notice release published
    27 Aug 2026, 10:49 BST
  3. Buyer information updated
    27 Aug 2026, 10:49 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    27 Aug 2026, 10:49 BST
  2. Procedure published
    27 Aug 2026, 10:49 BST
  3. engagement
    10 Sept 2026, 23:59 BST · scheduled
    DN827315 - PME submissions must be via the Chest Portal. If the expression of interest section does not allow you to upload the document please submit via the messaging centre.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Liverpool City Region Combined Authority

Contracting authority GB-PPON-PNDZ-8253-CJJM
View buyer profile
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published