Official UK procurement notice
British Museum Fundraising CRM
Authority: The Trustees of the British Museum
What is being bought
Published requirement descriptionThe British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum’s supporters and prospects, which includes its Membership base. The CRM acts as a central database for supporter/prospect information and supports the web-based sales channels for memberships and event tickets, thereby providing both internal and external facing components. The scope of the procurement includes: a) configuration of a new SaaS fundraising CRM to meet the British Museum’s requirements associated with philanthropy, corporate sponsorship, membership and events, b) migration of CRM data from the existing on premises solution to the new SaaS CRM c) ongoing support for the new fundraising CRM. The estimated contract value is based on maximum contract duration of six years (three year initial term with up to three further one year extensions) and assumptions relating to the number of records that will be stored in the CRM, and the number of unique users over that period so should be treated as indicative only.
CPV: Customer Relation Management software development services · Customer Relation Management software package
The lotProcurement structure
single lot · no lot value publishedLot #1The procurement of a new Fundraising CRM will be conducted as an Open Procedure using…
The procurement of a new Fundraising CRM will be conducted as an Open Procedure using the Delta eSourcing platform. Elements of the tender documents that will be published contain confidential information relating to security aspects of both our current CRM and the requirements for the new CRM. To protect this confidential information we require that potential bidders sign a non disclosure agreement (NDA) before we release the full specification and supporting information to them. It will not be possible to directly access the tenderbox via a link in this Contract Notice.
To request a copy of the NDA template please email [email protected] including the text "BM.24.071 NDA request" in the subject line and include the email address that is associated with your account on the Delta eSourcing system
Those potential bidders that have already completed this process in response to the Prior Information Notice 2024/S 000-029531 will receive an invitation from the Delta eSourcing system allowing them to access the tender documents when this Contract Notice is published and need not take any further action. Other potential bidders will be sent an invitation as soon as a completed NDA is received.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 16 Sept 2024, 12:05 BST
- Last source update
- 30 Sept 2024, 14:05 BST
- Award evaluation window
- 4 Nov 2024 – …
- Authority reference
BM.24.071- FTS notice number
2024/S 000-031194- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-049b1cFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=886098570 GO Reference: GO-2024930-PRO-27862938
How it was run
Official notice- Submission deadline
- 4 Nov 2024, 13:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Participation fee
- document
- Bid validity
- 180 days from the deadline
- Bids opened
- 4 Nov 2024, 13:00 GMT
Delta eSourcing portal, 60 Pacific Quay, Glasgow, G51 1DZ, United Kingdom. NUTS code: UKM82. [email protected], www.delta-esourcing.com ↗
Timeline
30 Sept 2024 → 4 Nov 2024 · 4 dates- Next notice expected30 Sept 2024, 00:00 BST
- Notice published30 Sept 2024, 14:05 BST
- Submission deadline4 Nov 2024, 13:00 GMT
- Bids opened4 Nov 2024, 13:00 GMT
Notice history
3 events · 2 releases on Find a Tender · since 30 Sept 2024- Status changed to active30 Sept 2024, 14:05 BST
- Procurement method changed30 Sept 2024, 14:05 BST
- Deadline published: 4 Nov 2024, 13:00 GMT30 Sept 2024, 14:05 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Chartered Institute of ArbitratorsMediation body
- Public Procurement Review ServiceReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.