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AwardedFind a Tender · award

Customer Relationship and Case Management (CRCM) Solution

Buyer: The Riverside Group Ltd →

BuyerThe Riverside Group Ltd
StatusAwarded
DeadlineNot published
ValueValue not published
Published12 Jan 2024

What is being bought

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Delivery location

UK

Categories

Business transaction and personal business software package 48400000Financial analysis and accounting software package 48440000Customer Relation Management software package 48445000Software support services 72261000Software implementation services 72263000Software configuration services 72265000Software maintenance and repair services 72267000Customer Relation Management software package 48445000

Lot details

Lot 1

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Statuscancelled

Award criteria
Quality — 70
price — 30

What is included

ItemCategoryQuantity
1Customer Relation Management software package, Software support services, Software implementation services, Software configuration services, Financial analysis and accounting software package, Software maintenance and repair services, Business transaction and personal business software packageNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Business transaction and personal business software package (48400000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,8361 median · 9.6 average (2,487 of 6,836 with a bid count)1.7 average (2,926 of 6,836 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UK1,8892 median · 22.7 average (611 of 1,889 with a bid count)3 average (731 of 1,889 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

001066-2024-1

Statusactive
Value£1,503,383

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03d5c0
Latest release ID001066-2024
Latest release timestampFri Jan 12 2024 10:50:50 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
12 Jan 2024award, contract001066-2024
13 Jun 2023tender016699-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (2 releases)
12 Jan 2024 · 001066-2024 · award, contract
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13 Jun 2023 · 016699-2023 · tender
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