Official UK procurement notice
Customer Relationship and Case Management (CRCM) Solution
Authority: The Riverside Group Limited (Public body)
What is being bought
Published requirement descriptionThe Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:
- The aims, objectives and expected benefits associated with the CRCM solution
- The current state systems landscape in Riverside Care and Support (RCS)
- A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at in-tendhost.co.uk/theriversidegroup/as… ↗
CPV: Business transaction and personal business software package · Customer Relation Management software package · Financial analysis and accounting software package · Software configuration services · Software implementation services · Software maintenance and repair services · Software support services
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£1,500,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 70
- Price: 30
- Suitability
Please see the details of all procurement documentation.
- Economic & financial standing
Please see the details of all procurement documentation.
Minimum: Please see the details of all procurement documentation. - Technical & professional ability
Please see the details of all procurement documentation.
Minimum: Please see the details of all procurement documentation.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 13 Jun 2023, 12:10 BST
- Last source update
- 12 Jan 2024, 10:50 GMT
- Award evaluation window
- 13 Jul 2023 – …
- Authority reference
BS/0006- FTS notice number
2024/S 000-001066- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03d5c0Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
Please see the details of all procurement documentation.
- Review procedure
This tender process will incorporate a minimum 10 calendar day standstill period at the point of information on the award is communicated to tenderers. Appeals can be directly raised via The Riverside Group's eTendering portal (In-Tend) at intendhost.co.uk/theriversidegroup/as… ↗
How it was run
Official notice- Submission deadline
- 13 Jul 2023, 12:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 13 Jul 2023, 12:00 BST
Timeline
13 Jul 2023 → 12 Jan 2024 · 5 dates- Submission deadline13 Jul 2023, 12:00 BST
- Bids opened13 Jul 2023, 12:00 BST
- Contract starts2 Oct 2023, 00:00 BST
- Bids must remain valid until25 Dec 2023, 23:59 GMT
- Notice published12 Jan 2024, 10:50 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete12 Jan 2024, 10:50 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Homeless Link | £1,503,383 † | — | Awarded |
Contracts
Contract 001066-2024-1 · Homeless Link
- Signed
- 12 Jan 2024
- Value
- £1,503,383
- Period
- … – 1 Oct 2028
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids · 4 electronic | 4 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The Royal Court of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Homeless LinkAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.