Find a TenderAwardedContract details notice

Published 2 Apr 2025, 17:37 BST

Official UK procurement notice

IT Service Management (ITSM) Platform

Authority: ORDNANCE SURVEY LIMITED (Public body)

ServicesCompetitive flexible procedureAbove thresholdSME suitable

Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)Software Packages & ERP (48)IT Services & Software (72) Delivery: South East (UKJ32)

Published estimate£750,000≈ £375k / year · £900,000 inc. VAT33.5% below published estimate

Submissions closed 2 May 2025awarded 3 Sept 2025

Awarded to Alemba Ltd

Contract term 2 yrsends 18 Jul 2027 · up to 18 Jul 2030 with extensions · starts 18 Jul 2025

What is being bought

Published requirement description

Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public services, and economic growth. OS also supports the nation getting outside with the award-winning OS Maps app and other OS products, including guidebooks and physical products.

OS maintains the National Map, a vast database of over 600 million geospatial features, updated 20,000 times a day. Our expertise in location intelligence helps businesses, government, and communities make smarter decisions - whether planning sustainable cities, managing climate risks, or improving connectivity - because everything happens somewhere.

As part of the Department for Science, Innovation and Technology (DSIT), we are driving the future of geospatial insights, ensuring Britain remains a leader in location data, and enabling a better-connected, more efficient, and resilient nation.

This contract has been awarded to Alemba Limited to provide an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers.

The contract is for an initial two years with 3 optional 12-month extensions.

The authority expects to re-tender this requirement around 8 Jan 2030, 23:59 GMT.
How the procedure runs: Competitive flexible procedure with presentations. Please see '2.Instruction for Tender' document for full details

CPV: Computer platforms · Customer Relation Management software development services · Customer Relation Management software package · Miscellaneous software package and computer systems

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 2 yrsPublished value£750,000

Contract period: 18 Jul 2025 – 18 Jul 2027 (2 yrs) · up to 18 Jul 2030 with extensionsValue: £750,000 exc. VAT · £900,000 inc. VAT

Extensions: Option 3 x 12 month extensions

30211300 Computer platforms 48445000 Customer Relation Management software package 48900000 Miscellaneous software package and computer systems 72212445 Customer Relation Management software development services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Simple description: Please see '2. Instructions for tendering' document for full details.

Procedure terms & legal framework

From the official record

Procedure method: Competitive flexible procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Yes · next expected 8 Jan 2030
First published: 2 Apr 2025, 17:37 BST
Last source update: 4 Feb 2026, 15:42 GMT
Award evaluation window: Submission end – 21 Jun 2025
Authority reference: TS.0423
FTS notice number: 2025/S 000-012638
Latest notice: Contract details notice (UK7)
Classification (CPV): Computer platformsCustomer Relation Management software development servicesCustomer Relation Management software packageMiscellaneous software package and computer systems
Delivery area: South East (UKJ32)
Official registry OCID: ocds-h6vhtk-04fc4b Find a Tender

How it runs: Competitive flexible procedure with presentations. Please see '2.Instruction for Tender' document for full details

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 2 May 2025, 13:00 BST
Clarification deadline: 18 Apr 2025, 18:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/os/aspx/Home ↗

Timeline

2 Apr 2025 → 4 Feb 2026 · 8 dates

Tender notice published
2 Apr 2025, 17:37 BST
Clarification questions by
18 Apr 2025, 18:00 BST
Submission deadline
2 May 2025, 13:00 BST
Award decision expected by
21 Jun 2025, 00:59 BST
Contract starts
18 Jul 2025
Assessment summaries sent
9 Sept 2025, 00:00 BST
Standstill ends396 days ago
18 Sept 2025, 23:59 BST
Latest notice published257 days ago
4 Feb 2026, 15:42 GMT

Notice history

8 events · 5 releases on Find a Tender · since 2 Apr 2025

Tender notice published
2 Apr 2025, 17:37 BST
UK4
Tender notice published
2 Apr 2025, 17:39 BST
UK4
Contract award notice published
9 Sept 2025, 15:40 BST
UK6
Status changed to complete
9 Sept 2025, 15:40 BST
Procurement method changed
9 Sept 2025, 15:40 BST
Contract signature expected
23 Sept 2025, 23:59 BST
scheduled
Contract details notice published
4 Feb 2026, 12:05 GMT
UK7
Contract details notice published
4 Feb 2026, 15:42 GMT
UK7

Routine re-releases (5)

2025-04: 2 releases · 2 Apr 2025, 2 Apr 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £498,4841 award exc. VAT

Bids received 11 from SMEs

Named bidders 1published on the award notice

Contracts signed 1latest 6 Oct 2025

Awarded to	Value	Date	Status
Alemba LtdSME +1 morejoint awardITSM Platform 29 Sept 2025 – 28 Sept 2027 · up to 28 Sept 2030Extensions: 3 x 12 month optional extensions	£498,484	3 Sept 2025	Awarded

Contracts

IT Service Management (ITSM) Platform · Alemba LtdSME +1 more
Signed
6 Oct 2025
Value
£498,484
Period
6 Oct 2025 – 28 Sept 2027 · up to 28 Sept 2030 with extensions
Status
active
Extensions
3 x 12 month optional extensions

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1final-stage tenders · 12 at stage one	1	0	—

Who bid

wonAlemba LimitedSME · Scotland

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

ORDNANCE SURVEY LIMITED

Contracting authorityPublic undertaking GB-COH: 09121572 Explorer House Adanac Drive, Southampton, South East, SO16 0ASContact name, email

Bidders & participating suppliers

2 commercial parties on the notice

Alemba LimitedAwarded supplierGB-COH: 06322945 24 Minto Street, Edinburgh, Scotland, EH9 1SBContact email
Alemba LimitedAwarded supplierGB-PPON: PHCQ-2676-QQYN 24 Minto Street, Edinburgh, Scotland, EH9 1SBContact email

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

Bidding documents and specifications tenderBidding documents and specificationsFor tender documents please register on the above link

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender4 Feb 2026, 15:42 GMT
Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender4 Feb 2026, 12:05 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender9 Sept 2025, 15:40 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender2 Apr 2025, 17:39 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender2 Apr 2025, 17:37 BST