Official UK procurement notice
Connect to Work Programme - CRM Software as a Service
Authority: The Mayor and Commonalty and Citizens of the City of London (Local council)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThe City of London Corporation has now establish an agreement with ICONI Software Ltd for the provision of a CRM Software as a Service (SaaS) as part of the Department for Work and Pensions Connect to Work Programme.
The duration of the contract is 5 years only.
CPV: Customer Relation Management software package
The lotProcurement structure
single lot · value publishedLot #1The Department for Work and Pensions (DWP) is launching Connect to Work programme…AwardedPublished value£500,000
The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment.
Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London.
CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council.
To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance.
This has now been awarded to ICONI Software Ltd after an Open FTS
The duration of the agreement is 5 years only.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Technical: 55
- Responsible Procurement: 15
- Commercial: 30
- price: 100
Published award criteria (4)
- Technical: 55
- Responsible Procurement: 15
- Commercial: 30
- Price: 100
- Price carries 130 of 200 points: a 10% discount moves about 13 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 23 Jan 2025, 14:45 GMT
- Last source update
- 2 Jul 2025, 13:00 BST
- Award evaluation window
- 24 Feb 2025 – …
- FTS notice number
2025/S 000-036781- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04d5c4Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: The award for the Contract is based on the most advantageous tender to the City in terms of the Commercial, Technical and Responsible Procurement elements evaluated for the provision of the Connect to Work Programme CRM Software as a Service as set out in the Tender Specification and associated documents and is subject to the agreement of the Terms and Conditions and the scope of the contract. All tenders received by the City were evaluated on a 55%/15%/30% Quality- Responsible Procurement-Price ratio as set out in the Instructions to Tender Section 7 (Tender Evaluation Methodology and Contract Award). ICONI Software Ltd scored 80.24% out of a maximum of 100.00% against the pre-determined award criteria. Their tender, in respect of the technical and Responsible Procurement criteria was ranked in 1st place with a score of 62.20% and ranked 4th place in pricing with a score of 18.04%. This has now been awarded to ICONI Software Ltd. Duration of contract is 5 years only.
How it was run
Official notice- Submission deadline
- 24 Feb 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 24 Feb 2025, 12:00 GMT
Timeline
24 Feb 2025 → 2 Jul 2025 · 3 dates- Submission deadline24 Feb 2025, 12:00 GMT
- Bids opened24 Feb 2025, 12:00 GMT
- Notice published2 Jul 2025, 13:00 BST
Notice history
2 events · 2 releases on Find a Tender · since 2 Jul 2025- Status changed to complete2 Jul 2025, 13:00 BST
- Buyer details updated2 Jul 2025, 13:00 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ICONI SOFTWARESME | £490,209 † | — | Awarded |
Contracts
Connect to Work Programme - CRM Software as a Service · ICONI SOFTWARESME
- Signed
- 26 Jun 2025
- Value
- £490,209
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 12bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- High Court of England and WalesMediation bodyReview bodyReview contact point
Bidders & participating suppliers
1 commercial party on the notice- ICONI Software LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria