Lot 1
To provide a Customer Experience platform.
Award criteria
price
Buyer: MONEY AND PENSIONS SERVICE →
To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration
UKC · UKD · UKE · UKF · UKG · UKH · UKI · UKJ · UKK
To provide a Customer Experience platform.
Award criteria
price
| Item | Category | Quantity |
|---|---|---|
| 1 | Not published | Not published |
Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Customer Relation Management software package (48445000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.
| Comparison set | Procedures | Reported bids per procedure | Named award suppliers | Price evidence |
|---|---|---|---|---|
| Market: CPV division 48 | 4,493 | 1 median · 9.2 average (1,561 of 4,493 with a bid count) | 1.7 average (1,803 of 4,493 with named award suppliers) | Not published |
| Same buyer | 0 | Not published | Not published | Not published |
| Delivery region: UKC | 246 | 1 median · 3.3 average (90 of 246 with a bid count) | 1 average (108 of 246 with named award suppliers) | Not published |
“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.
Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
No documents are published in the current source record.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-05fb64 |
|---|---|
| Latest release ID | 085329-2025 |
| Latest release timestamp | Mon Dec 22 2025 11:37:16 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Main procurement category | goods |
| Above threshold | Not published |
| Legal basis | 32014L0024 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 1 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 1 |
| Parties in latest release | 3 |
| Date | Event | Reference |
|---|---|---|
| 22 Dec 2025 | award, contract | 085329-2025 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
{
"id": "085329-2025",
"tag": [
"award",
"contract"
],
"bids": {
"statistics": [
{
"id": "1",
"value": 1,
"measure": "bids",
"relatedLot": "1"
}
]
},
"date": "2025-12-22T11:37:16Z",
"ocid": "ocds-h6vhtk-05fb64",
"buyer": {
"id": "GB-FTS-146197",
"name": "MONEY AND PENSIONS SERVICE"
},
"awards": [
{
"id": "085329-2025-1",
"status": "active",
"suppliers": [
{
"id": "GB-COH-06959816",
"name": "Capricorn Ventis Limited"
}
],
"relatedLots": [
"1"
]
}
],
"tender": {
"id": "ocds-h6vhtk-05fb64",
"lots": [
{
"id": "1",
"status": "cancelled",
"hasOptions": false,
"description": "To provide a Customer Experience platform.",
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKC"
},
{
"region": "UKD"
},
{
"region": "UKE"
},
{
"region": "UKF"
},
{
"region": "UKG"
},
{
"region": "UKH"
},
{
"region": "UKI"
},
{
"region": "UKJ"
},
{
"region": "UKK"
}
]
}
],
"title": "Customer Experience Platform",
"status": "complete",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"description": "To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration",
"classification": {
"id": "48445000",
"scheme": "CPV",
"description": "Customer Relation Management software package"
},
"procurementMethod": "limited",
"mainProcurementCategory": "goods",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "G Cloud 14 Framework used",
"procurementMethodRationaleClassifications": [
{
"id": "D_OUTSIDE_SCOPE",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"description": "The procurement falls outside the scope of application of the directive"
}
]
},
"parties": [
{
"id": "GB-FTS-146197",
"name": "MONEY AND PENSIONS SERVICE",
"roles": [
"buyer"
],
"address": {
"region": "UKH24",
"locality": "Bedford",
"postalCode": "MK429AB",
"countryName": "United Kingdom",
"streetAddress": "Money & Pensions Service Borough Hall"
},
"details": {
"url": "http://www.maps.org.uk",
"classifications": [
{
"id": "BODY_PUBLIC",
"scheme": "TED_CA_TYPE",
"description": "Body governed by public law"
},
{
"id": "04",
"scheme": "COFOG",
"description": "Economic affairs"
}
]
},
"identifier": {
"legalName": "MONEY AND PENSIONS SERVICE",
"noIdentifierRationale": "notOnAnyRegister"
},
"contactPoint": {
"name": "adrian curtis",
"email": "adrian.curtis@maps.org.uk"
}
},
{
"id": "GB-COH-06959816",
"name": "Capricorn Ventis Limited",
"roles": [
"supplier"
],
"address": {
"region": "UKL",
"locality": "Anglesey",
"countryName": "United Kingdom"
},
"details": {
"scale": "sme"
},
"identifier": {
"id": "06959816",
"scheme": "GB-COH",
"legalName": "Capricorn Ventis Limited"
}
},
{
"id": "GB-FTS-169867",
"name": "Money and Pensions Service",
"roles": [
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],
"address": {
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"countryName": "United Kingdom"
},
"identifier": {
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}
}
],
"language": "en",
"contracts": [
{
"id": "085329-2025-1",
"value": {
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"currency": "GBP"
},
"status": "active",
"awardID": "085329-2025-1",
"dateSigned": "2025-12-18T00:00:00Z"
}
],
"initiationType": "tender"
}{
"id": "085329-2025",
"tag": [
"award",
"contract"
],
"bids": {
"statistics": [
{
"id": "1",
"value": 1,
"measure": "bids",
"relatedLot": "1"
}
]
},
"date": "2025-12-22T11:37:16Z",
"ocid": "ocds-h6vhtk-05fb64",
"buyer": {
"id": "GB-FTS-146197",
"name": "MONEY AND PENSIONS SERVICE"
},
"awards": [
{
"id": "085329-2025-1",
"status": "active",
"suppliers": [
{
"id": "GB-COH-06959816",
"name": "Capricorn Ventis Limited"
}
],
"relatedLots": [
"1"
]
}
],
"tender": {
"id": "ocds-h6vhtk-05fb64",
"lots": [
{
"id": "1",
"status": "cancelled",
"hasOptions": false,
"description": "To provide a Customer Experience platform.",
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKC"
},
{
"region": "UKD"
},
{
"region": "UKE"
},
{
"region": "UKF"
},
{
"region": "UKG"
},
{
"region": "UKH"
},
{
"region": "UKI"
},
{
"region": "UKJ"
},
{
"region": "UKK"
}
]
}
],
"title": "Customer Experience Platform",
"status": "complete",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"description": "To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration",
"classification": {
"id": "48445000",
"scheme": "CPV",
"description": "Customer Relation Management software package"
},
"procurementMethod": "limited",
"mainProcurementCategory": "goods",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "G Cloud 14 Framework used",
"procurementMethodRationaleClassifications": [
{
"id": "D_OUTSIDE_SCOPE",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"description": "The procurement falls outside the scope of application of the directive"
}
]
},
"parties": [
{
"id": "GB-FTS-146197",
"name": "MONEY AND PENSIONS SERVICE",
"roles": [
"buyer"
],
"address": {
"region": "UKH24",
"locality": "Bedford",
"postalCode": "MK429AB",
"countryName": "United Kingdom",
"streetAddress": "Money & Pensions Service Borough Hall"
},
"details": {
"url": "http://www.maps.org.uk",
"classifications": [
{
"id": "BODY_PUBLIC",
"scheme": "TED_CA_TYPE",
"description": "Body governed by public law"
},
{
"id": "04",
"scheme": "COFOG",
"description": "Economic affairs"
}
]
},
"identifier": {
"legalName": "MONEY AND PENSIONS SERVICE",
"noIdentifierRationale": "notOnAnyRegister"
},
"contactPoint": {
"name": "adrian curtis",
"email": "adrian.curtis@maps.org.uk"
}
},
{
"id": "GB-COH-06959816",
"name": "Capricorn Ventis Limited",
"roles": [
"supplier"
],
"address": {
"region": "UKL",
"locality": "Anglesey",
"countryName": "United Kingdom"
},
"details": {
"scale": "sme"
},
"identifier": {
"id": "06959816",
"scheme": "GB-COH",
"legalName": "Capricorn Ventis Limited"
}
},
{
"id": "GB-FTS-169867",
"name": "Money and Pensions Service",
"roles": [
"reviewBody"
],
"address": {
"locality": "Bedford",
"countryName": "United Kingdom"
},
"identifier": {
"legalName": "Money and Pensions Service"
}
}
],
"language": "en",
"contracts": [
{
"id": "085329-2025-1",
"value": {
"amount": 615119,
"currency": "GBP"
},
"status": "active",
"awardID": "085329-2025-1",
"dateSigned": "2025-12-18T00:00:00Z"
}
],
"initiationType": "tender"
}