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AwardedFind a Tender · award

Customer Experience Platform

Buyer: MONEY AND PENSIONS SERVICE →

BuyerMONEY AND PENSIONS SERVICE
StatusAwarded
DeadlineNot published
ValueValue not published
Published22 Dec 2025

What is being bought

To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration

Delivery location

UKC · UKD · UKE · UKF · UKG · UKH · UKI · UKJ · UKK

Categories

Customer Relation Management software package 48445000

Lot details

Lot 1

To provide a Customer Experience platform.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Customer Relation Management software package (48445000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 484,4931 median · 9.2 average (1,561 of 4,493 with a bid count)1.7 average (1,803 of 4,493 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKC2461 median · 3.3 average (90 of 246 with a bid count)1 average (108 of 246 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleG Cloud 14 Framework used
Rationale classificationsThe procurement falls outside the scope of application of the directive
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

085329-2025-1

Statusactive
Value£615,119

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-05fb64
Latest release ID085329-2025
Latest release timestampMon Dec 22 2025 11:37:16 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
22 Dec 2025award, contract085329-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "085329-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-12-22T11:37:16Z",
  "ocid": "ocds-h6vhtk-05fb64",
  "buyer": {
    "id": "GB-FTS-146197",
    "name": "MONEY AND PENSIONS SERVICE"
  },
  "awards": [
    {
      "id": "085329-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-06959816",
          "name": "Capricorn Ventis Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-05fb64",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "To provide a Customer Experience platform.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC"
          },
          {
            "region": "UKD"
          },
          {
            "region": "UKE"
          },
          {
            "region": "UKF"
          },
          {
            "region": "UKG"
          },
          {
            "region": "UKH"
          },
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          },
          {
            "region": "UKK"
          }
        ]
      }
    ],
    "title": "Customer Experience Platform",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration",
    "classification": {
      "id": "48445000",
      "scheme": "CPV",
      "description": "Customer Relation Management software package"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "G Cloud 14 Framework used",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-146197",
      "name": "MONEY AND PENSIONS SERVICE",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH24",
        "locality": "Bedford",
        "postalCode": "MK429AB",
        "countryName": "United Kingdom",
        "streetAddress": "Money & Pensions Service Borough Hall"
      },
      "details": {
        "url": "http://www.maps.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "MONEY AND PENSIONS SERVICE",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "adrian curtis",
        "email": "adrian.curtis@maps.org.uk"
      }
    },
    {
      "id": "GB-COH-06959816",
      "name": "Capricorn Ventis Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL",
        "locality": "Anglesey",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "06959816",
        "scheme": "GB-COH",
        "legalName": "Capricorn Ventis Limited"
      }
    },
    {
      "id": "GB-FTS-169867",
      "name": "Money and Pensions Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Bedford",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Money and Pensions Service"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "085329-2025-1",
      "value": {
        "amount": 615119,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "085329-2025-1",
      "dateSigned": "2025-12-18T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
22 Dec 2025 · 085329-2025 · award, contract
{
  "id": "085329-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-12-22T11:37:16Z",
  "ocid": "ocds-h6vhtk-05fb64",
  "buyer": {
    "id": "GB-FTS-146197",
    "name": "MONEY AND PENSIONS SERVICE"
  },
  "awards": [
    {
      "id": "085329-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-06959816",
          "name": "Capricorn Ventis Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-05fb64",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "To provide a Customer Experience platform.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC"
          },
          {
            "region": "UKD"
          },
          {
            "region": "UKE"
          },
          {
            "region": "UKF"
          },
          {
            "region": "UKG"
          },
          {
            "region": "UKH"
          },
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          },
          {
            "region": "UKK"
          }
        ]
      }
    ],
    "title": "Customer Experience Platform",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration",
    "classification": {
      "id": "48445000",
      "scheme": "CPV",
      "description": "Customer Relation Management software package"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "G Cloud 14 Framework used",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-146197",
      "name": "MONEY AND PENSIONS SERVICE",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH24",
        "locality": "Bedford",
        "postalCode": "MK429AB",
        "countryName": "United Kingdom",
        "streetAddress": "Money & Pensions Service Borough Hall"
      },
      "details": {
        "url": "http://www.maps.org.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "legalName": "MONEY AND PENSIONS SERVICE",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "adrian curtis",
        "email": "adrian.curtis@maps.org.uk"
      }
    },
    {
      "id": "GB-COH-06959816",
      "name": "Capricorn Ventis Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL",
        "locality": "Anglesey",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "06959816",
        "scheme": "GB-COH",
        "legalName": "Capricorn Ventis Limited"
      }
    },
    {
      "id": "GB-FTS-169867",
      "name": "Money and Pensions Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Bedford",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Money and Pensions Service"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "085329-2025-1",
      "value": {
        "amount": 615119,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "085329-2025-1",
      "dateSigned": "2025-12-18T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}