Search UK public tenders and contract notices

Visitor and Member Experience Surveys - National Ops

Forestry Commission · Other public body · Nationwide (UK)

Forestry England is looking for a research partner to design, deliver and report on three core research programmes: A. Seasonal visitor experience surveys – carried out at least three times a year through face-to-face interviews at 27 fores…

• Customer survey services

Valuation Services

Connexus Homes Limited · Other public body · West Midlands

Connexus is seeking to appoint a panel of suitably qualified RICS Registered Valuers to deliver a comprehensive range of valuation services across its operating areas of Shropshire and Herefordshire. The appointed valuers will support Conne…

Awarded to Bridgehouse Valuation Services Ltd, Bruton Knowles Ltd, Halls Holdings Ltd · 2 awards

• Auction organisation services
• Building surveying services
• Commercial property management services
• +3

Port of Dover - Customer Experience Consultant Framework

Dover Harbour Board · Other public body · delivery region not published

The Port wishes to procure Customer Experience Consultancy Framework to support the IGNITE programme.

• Business and management consultancy and related services
• Customer satisfaction survey
• Customer services
• +3

Tenant Satisfaction Measures Survey

Ipswich Borough Council · Local authority · East of England

Ipswich Borough Council are currently out to tender for the provision of Tenant Satisfaction Measures Survey. This opportunity is available in the 'Current Tenders' area of portal. Interested parties are invited to express their interest to…

Awarded to Acuity Research & Practice Ltd

• Customer satisfaction survey
• Customer survey services
• Housing services
• +3

West Yorkshire District Travel Diary Survey

West Yorkshire Combined Authority · Local authority · Yorkshire and the Humber

West Yorkshire Combined Authority (WYCA) and Local Authorities require high-quality, robust data on the travel behaviour of residents across West Yorkshire to inform policy-making; support the development, appraisal and evaluation of transp…

• Customer satisfaction survey
• Customer survey services
• Economic research services
• +3

Net Promoter Score

FAIR4ALL FINANCE LIMITED · delivery region not published

Fair4All Finance is requesting quotation for an organisation to lead the design, development and delivery of a Net Promoter Score (NPS) survey across our key stakeholders. By creating an NPS survey and analysing the results, we aim to provi…

• Customer survey services
• Survey design services
• Survey services

Annual Residents Survey

Great Yarmouth Borough Council · Local authority · East of England

The Council is now seeking to secure an Annual Resident Survey to measure and track perceptions over the delivery of a 4-year Pride-in-Place investment plan, comprising a range of revenue and capital projects.

• Customer satisfaction survey
• Customer survey services

Provision of a Customer Experience Insight and Survey Feedback Solution

XC TRAINS LIMITED · West Midlands

A supplier capable of providing an 'always-on' customer feedback survey solution, along with functionality for the presentation of live results and support with advanced ad hoc insights. The 'always-on' survey needs to be accessible to cust…

Awarded to supplier not published

• Customer satisfaction survey
• Customer survey services

Customer Experience Measurement Solution

CalMac Ferries Limited · Scotland

​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we…

• Customer survey services

Provision of Customer Insight/Feedback Tool

Karbon Homes · Charity · North East England, Yorkshire and the Humber, East Midlands, East of England, Greater London, South West England

Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular co…

Awarded to Customer Sure Limited

• Customer satisfaction survey
• Customer survey services
• Market and economic research; polling and statistics

Provision on Tenant Satisfaction Measures (TSM)

Karbon Homes · Charity · delivery region not published

Together Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Reg…

Awarded to The Leadership Factor (t/a TLF Research)

• Customer satisfaction survey
• Customer survey services
• Market and economic research; polling and statistics
• +1

Preliminary Market Engagement: Customer Data Project

Wythenshawe Community Housing Group · Housing · delivery region not published

WCHG is seeking an experienced supplier to support the collection and verification of customer data across a minimum of 5,000 households, with the potential for further surveys and re-contact activity. The supplier must deliver inclusive an…

• Customer survey services
• Data capture services

Community Safety Public Perception Survey

The Police and Crime Commissioner for Suffolk · Police & fire · East of England

Suffolk Police, the Police and Crime Commissioner for Suffolk (PCC), Suffolk County Council and Community Safety Partnerships representatives from Babergh, East Suffolk, Mid Suffolk, Ipswich, and West Suffolk are seeking a delivery partner …

Awarded to Social and Market Strategic Research Limited · 2 awards

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +2

Voice of the Customer Platform

AFFINITY WATER LIMITED · Other public body · East of England, Greater London, South East England

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide…

• Customer survey services

Customer Perception Surveys

Karbon Homes · Housing · Nationwide (UK)

L&Q is seeking an independent, experienced research supplier to deliver a three‑year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for m…

Awarded to BMG Research Ltd

• Customer satisfaction survey
• Customer survey services
• Market research services

ScottishPower - Supplies

SCOTTISH POWER UK PLC · Nationwide (UK)

Scottish Power is part of the Iberdrola Group, which uses Go Supply as its global supplier registration partner. For the purpose of this notice, a reference to Scottish Power includes Scottish Power UK PLC and all companies within the Scott…

• Agricultural, forestry, horticultural, aquacultural and apicultural services
• Architectural, construction, engineering and inspection services
• Conductors' batons
• +3

Scottishpower - Services

SCOTTISH POWER UK PLC · Nationwide (UK)

Scottish Power is part of the Iberdrola Group, which uses Go Supply as its global supplier registration partner. For the purpose of this notice, a reference to Scottish Power includes Scottish Power UK PLC and all companies within the Scott…

• Agricultural, forestry, horticultural, aquacultural and apicultural services
• Architectural, construction, engineering and inspection services
• Construction machinery and equipment
• +3

Annual Financial Inclusion Survey

FAIR4ALL FINANCE LIMITED · Nationwide (UK)

Fair4All Finance is seeking a provider that can undertake an annual survey of adults in Great Britain examining issues relating to financial product usage and financial exclusion. A key goal of the survey is for us to gain a better understa…

Awarded to YouGov PLC

• Customer survey services

DFE - INTERTRADEIRELAND - ALL ISLAND BUSINESS MONITOR

InterTradeIreland · Central government · Northern Ireland

InterTradeIreland has awarded a contract to a Supplier to undertake 16 quarterly surveys (over 3 years with an option to extend for a 4th year) with data collection and analysis for Q1 2026 to Q4 2029 on business confidence and various all-…

Awarded to PERCEPTIVE INSIGHT MARKET RESEARCH LTD

• Customer services
• Customer survey services
• Market research services
• +2

Lot 2 Public Perception Surveying

Police and Crime Commissioner for West Midlands · Police & fire · North East England, Yorkshire and the Humber, East Midlands, East of England, Greater London, South West England

To conduct regular and comprehensive surveys to gauge public perception of the police Authority, including trust, satisfaction, and areas of concern. This will help us align our strategies with community expectations and improve our public …

Awarded to Mel Research

• Customer satisfaction survey
• Customer survey services
• Survey design services
• +1

Mystery Shopping at Household Waste Recycling Centre (HWRC's)

Kent County Council · Local authority · South East England

KCC has the statutory responsibility to provide a Household Waste Recycling Centre (HWRC) service to residents, of which we currently have 19 in Kent. The HWRCs are for the disposal of household waste and accept a wide range of materials. T…

Awarded to Mystery Shoppers Ltd

• Customer survey services

TSM and Customer Feedback Surveying Services

Connexus Homes Limited · Other public body · West Midlands

Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be requ…

Awarded to Acuity Research & Practice Ltd

• Customer satisfaction survey
• Customer survey services
• Survey conduction services
• +2

LDC & EBC - Tenant Satisfaction Measures

Eastbourne Borough Council · Local authority · South East England

Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way. This is called the Tenant Satisfaction Measures (TS…

• Customer satisfaction survey
• Customer survey services
• Telephone survey services

Education Recruitment Advertising and Resourcing Services (NERARS)

Southern Universities Management Services (SUMS) · Other public body · Nationwide (UK)

The Education Recruitment Advertising and Resourcing Services Framework Agreement supports the public sector with education recruitment advertising and resourcing as well as student recruitment advertising. The current framework is made up …

• Advertising and marketing services
• Advertising campaign services
• Advertising consultancy services
• +3

RFQ for the Provision of Tenant Satisfaction Measures (TSM) Perception Survey Services

ROCHDALE BOROUGHWIDE HOUSING LIMITED · Other public body · North West England

RBH is seeking a suitably experienced organisation to deliver the survey delivery and data collection elements only of an ongoing Tenant Satisfaction Measures perception survey.

• Customer satisfaction survey
• Customer survey services

Stakeholder survey

Office of Rail and Road · Central government · Nationwide (UK)

This survey will assess current stakeholder perceptions of ORR's reputation, brand, performance, skills, capabilities and delivery. It will also test stakeholder perceptions against both our core strategic objectives and some of the key att…

Awarded to DJS Research Ltd

• Customer survey services

00534-CS – Transactional Customer Feedback

Stonewater Limited · Other public body · North East England, North West England, East Midlands, West Midlands, East of England, South West England

Stonewater is seeking to procure a journey-led, transactional customer feedback solution. The programme will enable real-time insight across key service areas, support continuous improvement, and empower colleagues to act swiftly on custome…

Awarded to IN-HOUSE RESEARCH LIMITED

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +3

Electric Vehicle Charging Infrastructure & Associated Services - LEVI Fund Portsmouth Partner Operator Concession Agreement

Portsmouth City Council · Local authority · South East England

Portsmouth City Council - the 'Council' - is undertaking a further stage of preliminary market engagement (PME) to inform the development of its approach for the delivery of 'Local Electric Vehicle Infrastructure' (LEVI) funded electric veh…

• Advertising campaign services
• Advertising management services
• Construction work for electricity power lines
• +3

Young People's Lifestyle Survey

City of Doncaster Council · Local authority · Nationwide (UK)

This request for quotation relates to the delivery of a Young People’s Lifestyle Survey to schools and other educational provision in the Council with the purpose of better understanding the health-related behaviour and wellbeing of young p…

Awarded to Insight Now

• Customer survey services
• Survey analysis services
• Survey design services
• +1

Provision of Tenant Satisfaction Surveys

Caerphilly County Borough Council · Local authority · Nationwide (UK), Wales (Cymru)

Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additio…

Awarded to ARP Research Ltd

• Building surveying services
• Customer satisfaction survey
• Customer survey services
• +1

Customer Image Capture Service

Nottingham Community Housing Association Limited · Housing · delivery region not published

Nottingham Community Housing Association (NCHA) will be inviting Soft market testing returns from organisations for the provision of Customer Image Capture. The purpose of this service is to enable NCHA to quickly and easily gather photogra…

• Customer Relation Management software package
• Customer satisfaction survey
• Customer survey services
• +3

GMCA 911 Net Zero: Housing Retrofit Framework Agreement

Greater Manchester Combined Authority · Local authority · Nationwide (UK)

The Greater Manchester Combined Authority (GMCA) has created a Framework Agreement to meet the needs of public sector organisations and their agencies and bodies, registered housing providers, Community Interest Groups, education providers …

Awarded to "Next Energy Solutions Ltd ", A Connolly Ltd, A Mellor Plumbing & Heating Services Ltd +66 more · 15 awards

• Building consultancy services
• Building installation work
• Cooling and ventilation equipment
• +3

People Engagement Surveys

Scottish Natural Heritage · Scotland

NatureScot is looking to engage an external provider to help us develop an integrated employee engagement approach. The provider should be able to provide an easy to manage and accessible platform upon which our employees’ opinions can be c…

Awarded to Peachy Mondays

• Customer satisfaction survey
• Customer survey services
• Design and execution of research and development
• +3

Market Engagement Event Living Well Brand Perception & Engagement Review

City of Bradford Metropolitan District Council · Local authority · Yorkshire and the Humber

The Bradford District is the fifth largest Metropolitan Local Authority District in England serving a population of over 530,000. It is the youngest district in the UK with nearly a third of the population aged under 20. And it’s diverse – …

• Customer survey services
• Health and social work services
• Market research services
• +2

Patient Healthcare Communications and Related IT Services Framework

Surrey & Boarders Partnership NHS on behalf of NHS Commercial Solutions · Central government · Nationwide (UK), North East England, North West England, East of England, South West England, Wales (Cymru)

NHS Commercial Solutions is seeking to engage with the market ahead of a potential procurement exercise for Patient Healthcare Communications and Related IT Services. We are inviting suppliers to participate in a Preliminary Market Engageme…

• Advertising and marketing services
• Advertising services
• Call centre
• +3

Heritage Schools Programme Evaluation (NP289)

Historic England · Central government · delivery region not published

A programme which provides support to teachers, youth leaders and other adults supporting children and young people, and to cultural and heritage providers, to ensure children and young people develop an understanding of their local heritag…

• Customer survey services
• Market research services
• Research consultancy services
• +3

Cultural Survey

The Derbyshire Fire and Rescue Authority · Police & fire · Nationwide (UK)

The Derbyshire Fire and Rescue Authority (DFRA) wishes to establish a single Provider Contract for the provision of a Cultural Survey. The Customer is managing this procurement process in accordance with the Procurement Act 2023 (the “Regul…

• Customer satisfaction survey
• Customer survey services
• Survey services

Cambridge City Council - Tenant Census

Cambridge City Council · Local authority · East of England

Cambridge City Council invites quotations for the delivery of a census style 'Getting to Know You' survey to reach all of our tenants by September 2025. The purpose of the survey is to collect up to date demographic information about those …

• Customer survey services
• Survey services

DfE - Tourism NI - Northern Ireland Tourism Industry Research

Tourism Northern Ireland Tourism NI · Northern Ireland

Tourism NI wish to appoint a Supplier to carry out a programme of industry research. As a core requirement Tourism NI envisage a minimum of one tourism barometer survey each year with a broadly representative sample of Northern Ireland’s to…

Awarded to COGNISENSE LTD

• Customer survey services
• Market and economic research; polling and statistics
• Market research services
• +3

Provision of Customer Research Partner

Plus Dane Housing Ltd. · North West England

Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional…

Awarded to Acuity Research & Practice Ltd · 2 awards

• Customer survey services
• Market and economic research; polling and statistics

National Survey for Wales, 2026-27 to 2031/2033

Llywodraeth Cymru / Welsh Government · Wales (Cymru)

Under the contract, the Contractor will conduct fieldwork for the National Survey from March 2026 until March 2031 (with the option to extend fieldwork to March 2032 or March 2033), and to supply the resulting annual data files to the Clien…

Awarded to NATIONAL CENTRE FOR SOCIAL RESEARCH

• Customer satisfaction survey
• Customer survey services
• Design and execution of research and development
• +3

Employer Engagement Survey Provider

Nottingham College · Education · North East England, Yorkshire and the Humber, East Midlands, East of England, Greater London, South West England

Nottingham College is seeking to engage a qualified and experienced provider for the provision of an Employer Engagement Survey platform

• Customer satisfaction survey
• Customer survey services

Housing Services & Resident Engagement Surveys

Westminster City Council · Local authority · Greater London

Contract award for the delivery of residents’ surveys to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminst…

Awarded to Kwest Research Limited

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +3

DPS for Creative and Marketing services

Clarion Housing Group · Housing · Nationwide (UK), South East England

Clarion Housing Group (CHG) is seeking to establish a Dynamic Purchasing System (DPS) for a range of marketing and creative services within Marketing and Communication Teams as well as other areas of the business. The below lots are include…

Awarded to CLAREMONT COMMUNICATIONS LTD, Earth Creative Strategies Limited, Media Performance a trading style of Georgeco Marketing Services · 4 awards

• Advertising and marketing services
• Advertising campaign services
• Advertising services
• +3

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to ACCENTURE (UK) LIMITED, ARVATO LIMITED, CHARLES NOVACROFT DIRECT LIMITED +17 more · 23 awards

• Accounting and auditing services
• Accounting review services
• Accounting services
• +3

PHW-OJEU-57413- Time to Talk Public Health: Delivery of a nationally representative population panel

NHS Wales Shared Services Partnership · NHS & health · Wales (Cymru)

Public Health Wales NHS Trust (PHW) are looking for a suitable contractor to carry out the Time to Talk Public Health (TTPH): Delivery of a nationally representative population panel, to regularly engage the public on issues of key public h…

Awarded to DJS Research Ltd

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +2

West Yorkshire Transport Insights Survey

West Yorkshire Combined Authority · Local authority · Yorkshire and the Humber

The West Yorkshire Combined Authority (“Authority”) requires an organisation to undertake telephone surveys as part of the Transport Insights Survey. These surveys must be conducted with a representative sample of West Yorkshire residents. …

• Customer satisfaction survey
• Customer survey services
• Survey services
• +1

PHW-OJEU-56815- Time to Talk Public Health: Delivery of a nationally representative population panel

NHS Wales Shared Services Partnership · NHS & health · Wales (Cymru)

Public Health Wales NHS Trust (PHW) are looking for a suitable contractor to carry out the Time to Talk Public Health (TTPH): Delivery of a nationally representative population panel, to regularly engage the public on issues of key public h…

Awarded to supplier not published

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +2

ED2 Enduring Partnerships - Fuel Poverty

UK Power Networks (Operations) Limited · Other public body · North East England, Yorkshire and the Humber, East Midlands, East of England, Greater London, South West England

Bi- lateral collaboration agreement

Awarded to supplier not published · 4 awards

• Customer satisfaction survey
• Customer services
• Customer survey services
• +1

Housing Services & Resident Engagement Surveys

Westminster City Council · Local authority · Greater London

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and soc…

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +3

PURCH2473 PROVISION OF RECRUITMENT OF ONLINE PARTICIPANTS IN SURVEYS AND EXPERIMENTS

University of Glasgow · Education · Scotland

PURCH2473 PROVISION OF RECRUITMENT OF ONLINE PARTICIPANTS IN SURVEYS AND EXPERIMENTS Tender documents available from Public Contracts Scotland. Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accept…

• Customer survey services

Electrical Vehicle Charging Infrastructure and Operation - Partner Concession Agreement - ORCS Phase 3

Portsmouth City Council · Local authority · South East England

Portsmouth City Council ('the Council') is inviting tenders from suitably qualified and experienced service providers for the supply, installation, maintenance, operation and, at the Council's option, decommission of electrical vehicle char…

• Advertising campaign services
• Advertising management services
• Construction work for electricity power lines
• +3

Research and Evaluation Framework

Care Quality Commission · Nationwide (UK)

This is a Contract Award Notice. The Care Quality Commission (CQC) is conducting this procurement to set up a new multi supplier research framework using the Open Procedure in accordance with requirements of the Public Contracts Regulations…

Awarded to ALMA ECONOMICS LIMITED, Arden & Greater East Midlands Commissioning Support Unit (AGEM CSU), BEHAVIOURAL INSIGHTS LTD +41 more · 11 awards

• Customer satisfaction survey
• Customer survey services
• Data services
• +3

Tenant Satisfaction Surveys

Solihull Community Housing Limited · West Midlands

Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart’s tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data…

Awarded to Mel Research

• Customer survey services
• Survey services

Stakeholder Survey Feedback Tool & Support

Grampian Housing Association Ltd · Housing · Scotland

Grampian HA wishes to appoint a single supplier to provide stakeholder surveying, feedback analysis and additional support as detailed in the ITT.

• Customer satisfaction survey
• Customer survey services

Kings College Hospital Patient Experience and Communication

King’s College Hospital NHS Foundation Trust · NHS & health · Greater London

The patient experience survey is designed to collect valuable insights and feedback from individuals/patients who have undergone care at King's College Hospital. This feedback is obtained through various mediums, including SMS (Short Messag…

• Customer satisfaction survey
• Customer survey services

Request for Information/Supplier Engagement- Policing and Crime West Yorkshire Public Survey

West Yorkshire Combined Authority · Local authority · Yorkshire and the Humber

*Please complete and return the attached questionnaire as soon as possible and by no later than 07/02/24* The questionnaire is accessed by clicking on the link in section 1.3 Communication, and should be returned to pccommissioning@westyork…

• Customer satisfaction survey
• Customer survey services
• Market and economic research; polling and statistics
• +3

ID 4692815 DfE - Tourism NI - Consumer Sentiment Research

Tourism Northern Ireland · Northern Ireland

Tourism Northern Ireland (Tourism NI) is responsible for the marketing of Northern Ireland (NI) as a tourist destination to domestic tourists (from within NI) and visitors from the Republic of Ireland (ROI). Under the Tourism NI Operating P…

Awarded to Spark Market Research

• Customer survey services
• Market research services
• Public-opinion polling services
• +2

Public Perception Survey Services

Police, Fire & Crime Commissioner for Staffordshire · Police & fire · West Midlands

The Authority and specifically the Staffordshire Commissioner's Office (SCO), Staffordshire Police, and Staffordshire Fire and Rescue Service are procuring services which will support its public perception and confidence work. The SCO, Staf…

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +3

GP Patient Survey 2024-2029

NHS England · NHS & health · Yorkshire and the Humber

Delivery of the GP Patient Survey annually for five years including questionnaire and sample design, fieldwork, data processing and publication providing data at national, ICS, PCN and practice level.<br/><br/>Further information available …

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +2

Customer Insight

Nottingham Community Housing Association Limited · Housing · East Midlands

Nottingham Community Housing Association (NCHA) is seeking tenders from suitably experienced and qualified entities (the 'Tenderer') for inclusion on a contract for the delivery of customer insight.

Awarded to Smoke Customer Intelligence

• Customer satisfaction survey
• Customer survey services

SPS 2651 - Resident Surveys

Royal Borough of Greenwich · Local authority · Greater London

The Royal Borough of Greenwich (the Royal Borough) is pleased to offer an opportunity for Suppliers to provide a tender for undertaking Resident Surveys as advertised on Contracts Finder.

Awarded to Acuity Research and Practise Ltd

• Customer satisfaction survey
• Customer survey services
• Survey services

Customer Journey Mapping

Natural Resources Wales · Wales (Cymru)

With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and …

Awarded to MIMA GROUP LIMITED

• Corporate governance rating services
• Customer survey services

Customer Survey Research Services Framework

The Hyde Group · Housing · Nationwide (UK)

*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will c…

Awarded to IN-HOUSE RESEARCH LIMITED, Kwest Research Limited, Watermelon Research Limited · 2 awards

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +3

Implementation of a Pan-Merseyside Representative Household Survey on Violence

Merseyside Police - Procurement Department · Police & fire · Nationwide (UK)

The VRP is seeking expressions of interest from companies able provide a service for VRP violence survey data collection. Including: Liaise with the VRP and LJMU team to finalise the study objectives, survey questions and data collection me…

• Customer survey services
• Survey design services
• Survey services

512 ACE ITT Children & Young People National Survey

Arts Council England · Local authority · Nationwide (UK)

The commissioning of a national bespoke survey of cultural and creative engagement and participation among children and young people aged from 0-16 in England, providing a robust sample at a lower geographic level than previously available.…

• Customer survey services

The Provision of Ticketless Travel Surveys

Thameslink Southern Great Northern Limited (TSGN) · East of England, Greater London, South East England

GTR are looking for a partner to provide the provision of Ticketless Travel Surveys for a minimum of 4 surveys, at 2 surveys per year, one summer and one winter (up to 31st March 2025). The scope of the requirement includes sites across the…

• Customer survey services

P-2449 Public Transport Customer Satisfaction Monitoring

Translink · Northern Ireland

Translink wishes to appoint a service provider to facilitate customer satisfaction monitoring amongst Translink bus and rail passengers in Northern Ireland. Your response must be submitted via the relevant Call for Tender (CfT) on the eTend…

Awarded to Client Analysis Relationship Development CARD GROUP

• Customer satisfaction survey
• Customer survey services

NW2426 Customer Feedback Platform

NORTHUMBRIAN WATER LIMITED · Other public body · North East England, East of England

Northumbrian Water requires a true "Voice of the Customer" and Customer Resolution tool with the capability to proactively communicate with customers via text and email. It should allow us to identify both good and bad customer journeys, pr…

• Customer satisfaction survey
• Customer survey services
• Customer-care services

The National Survey for Wales 2023-24 onwards

Welsh Government · Wales (Cymru)

Welsh Government requires a contract to deliver the National Survey for Wales from 2023-24 onwards. Under the Contract, the successful Bidder will conduct fieldwork for the National Survey and supply the resulting data files to the Client a…

Awarded to VERIAN GROUP UK LIMITED

• Customer satisfaction survey
• Customer survey services
• Design and execution of research and development
• +3

BTH597 Clinical Audit Tool

Bradford Teaching Hospitals NHS Foundation Trust · NHS & health · Yorkshire and the Humber

Bradford Teaching Hospitals NHS Foundation Trust requires an electronic portal with real-time notifications for the assessment of nursing quality, patient safety, and quality of patient care and experience. Initial contract term is three ye…

• Customer survey services

Research Appraisal Evaluation and Delivery Framework - Lot 3 Research

Highlands and Islands Enterprise · Scotland

THIS IS A CONTRACT AWARD NOTICE AND AS SUCH THE PROCUREMENT PROCESS IS COMPLETE. The Research, Appraisal, Evaluation and Delivery (RAED) Frameworks were procured in 3 Lots: Lot 1 Strategic and Operational Planning/Delivery Support Lot 2 App…

Awarded to Cambridge Economic Associates Limited, Colin Warnock Associates, DWS Associates Limited +8 more · 3 awards

• Customer satisfaction survey
• Customer survey services
• Economic research services
• +3

Provision of Services for Survey of R and D and Innovation activity in UK firms

UNIVERSITY OF WARWICK · Education · West Midlands

Innovate UK have commissioned the University of Warwick to undertake a large-scale survey of R and D and innovation activity among UK firms. In order to express interest in this opportunity please go to the University of Warwick In-Tend sup…

• Customer survey services
• Research and development consultancy services
• Research and development services and related consultancy services
• +3

Customer Service Surveys and Data Collection

Notting Hill Genesis · Greater London

NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do thin…

Awarded to Smoke Customer Intelligence · 2 awards

• Customer satisfaction survey
• Customer survey services
• Survey analysis services
• +3

Customer Service Centre and Digital Transformational Support

Lincolnshire County Council · Local authority · East Midlands

Lincolnshire County Council (the Council) is seeking to recommission a Customer Service Centre (CSC) with service commencement date of 1st April 2024. The Council requires a Customer Service Centre to manage most incoming channels (includin…

• Administration services
• Customer services
• Customer survey services
• +3

Provision of Safety Footwear and PPE

SE TRAINS LIMITED · South East England

Provision of Safety Footwear and PPE, covering requirements of Engineering, Train Services and Passenger Services.

Awarded to supplier not published

• Advertising campaign services
• Advertising film production
• Advertising photography services
• +3

Customer Feedback Platform

NORTHUMBRIAN WATER LIMITED · Other public body · North East England, East of England

Northumbrian Water requires a true "Voice of the Customer" and Customer Resolution tool with the capability to proactively communicate with customers via text and email. It should allow us to identify both good and bad customer journeys, pr…

• Customer satisfaction survey
• Customer survey services
• Customer-care services

Education Recruitment Advertising and Resourcing Services (National) and Educational Media Buying and Associated Services (NERARS)

Southern Universities Purchasing Consortium (SUPC) · Nationwide (UK)

National Education Recruitment Advertising & Resource Services (Lot 1) plus Educational Media Buying and Associated Services (Lot 2)

• Advertising and marketing services
• Advertising campaign services
• Advertising consultancy services
• +3

ID 4166085 - DfE - InterTradeIreland - All Island Business Monitor

InterTradeIreland · Northern Ireland

InterTradeIreland (ITI) requires a Contractor to undertake 13 quarterly surveys and analysis (over 3 years and 5 months, Q3 2022 to Q3 2025) on business confidence and various all-island business and economic themes. InterTradeIreland requi…

Awarded to PERCEPTIVE INSIGHT MARKET RESEARCH LTD

• Business services: law, marketing, consulting, recruitment, printing and security
• Customer survey services
• Market and economic research; polling and statistics
• +3

Staff Survey and Engagement Platform

The British Broadcasting Corporation (BBC) · Nationwide (UK)

The BBC has purchased a staff survey and engagement software-based platform solution, to be used for the vast majority of pan-BBC survey requirements. The requirement is for Staff Surveys, Exit Surveys and regular Pulse Surveys on an ongoin…

Awarded to CULTURE AMP LIMITED

• Customer survey services

C1156 - Culture and Engagement Listening Strategy Partnership

NI Water and its subsidiaries · Northern Ireland

NI Water wish to appoint a partner to help build on the success of our current listening approach to provide a longer term approach to listening which harnesses the knowledge of our workforce, drives performance and maximises engagement. Pr…

• Business services: law, marketing, consulting, recruitment, printing and security
• Customer satisfaction survey
• Customer survey services
• +1

The National Survey for Wales 2023-24 onwards

Welsh Government · Wales (Cymru)

Welsh Government requires a contract to deliver the National Survey for Wales from 2023-24 onwards. Under the Contract, the successful Bidder will conduct fieldwork for the National Survey from March 2023 until March 2028 (with the option t…

• Customer satisfaction survey
• Customer survey services
• Design and execution of research and development
• +3

Customer Survey Services

Home Group · Nationwide (UK)

This contract is for customer survey telephone and postal Services to support Home Groups customer feedback programme. A regular schedule of daily, weekly and monthly surveys with ad-hoc surveys for which reasonable notice of volumes and ti…

• Customer satisfaction survey
• Customer survey services
• Survey conduction services
• +1

Police and Crime Survey

BLUELIGHT COMMERCIAL LIMITED · Nationwide (UK)

The Police and Crime Commissioner for Nottinghamshire is looking to procure a service for the provision of a police and crime survey, to be undertaken across the force area, on a quarterly basis, on a contract period of up to four years. In…

• Customer satisfaction survey
• Customer survey services
• Market research services
• +2

Football Hub Operator - King George V Playing Fields Redevelopment - Portsmouth

Portsmouth City Council · Local authority · South East England

Portsmouth City Council - 'the Council' - is inviting applications from suitably qualified and experienced operators for the operation of a football hub at King George V Playing Fields, Portsmouth. The Council is seeking to secure a strateg…

• Accounting services
• Advertising campaign services
• Advertising management services
• +3

Low Value Facilities Management & Workplace Services DPS

The Minister for the Cabinet Office acting through Crown Commercial ServiceThe Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

CCS intends to put in place a dynamic purchasing system for the provision of Low Value FM & Workplace related Services. The DPS will offer an alternative route to market. It will focus on lower value contracts (less than £1m total value) an…

• Administration services
• Advisory and consultative engineering services
• Asbestos removal services
• +3

General Practice Patient Survey (GPPS)

The NHS Commissioning Board (operating under the name of NHS England) · NHS & health · Nationwide (UK)

The GP Patient Survey (GPPS) is an England-wide annual survey which has been running every year since 2007. It is sent to approximately 2.2 million people and asks about experiences of local primary care services including dentistry. Curren…

Awarded to Ipsos

• Customer satisfaction survey
• Customer survey services
• Health services
• +3

Swan Housing Customer Segmentation and Journey Mapping 2021

SWAN HOUSING ASSOCIATION LIMITED · Housing · East of England

We are seeking an external partner who can help us with the first phase of our development, to enable us to better understand who our customers are and how they interact with us currently. Only by speaking with our customers and our people …

Awarded to Mel Research

• Customer survey services

The provision of Universal Credit (UC) Contact Centre Services

Department for Work & Pensions · Central government · Nationwide (UK)

The contract will include the delivery of contact centre telephony services for Universal Credit customers to enable them to access information about UC services and will include the ability to on-board additional service lines of a similar…

• Administration services
• Administrative services for business operations
• Administrative services of agencies
• +3

Customer closeness

ORDNANCE SURVEY LIMITED · Nationwide (UK)

The Customer Team is focused on orientating the business to our value of ‘Think Customer’ and on helping to achieve the Customer & Marketing strategy. To achieve this objective, the team would like to conduct customer immersion sessions tha…

• Customer survey services

CUSTOMER EXPERIENCE MEASUREMENT SOLUTION

CalMac Ferries Limited · Scotland

The provision of a Customer Experience Measurement Solution.

• Customer survey services

Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service

Cambridge University Hospitals NHS Foundation Trust · NHS & health · East of England

Cambridge University Hospitals NHS Foundation Trust is seeking a suitably qualified provider of a fully hosted electronic patient experience platform for the purpose of gathering, analysing and reporting patient feedback, and conducting war…

• Computer platforms
• Customer satisfaction survey
• Customer survey services
• +2

Driver Quality Monitoring

Transport for London · Other public body · Greater London

TfL is undertaking an Early Market Engagement exercise via the publication of a Market Sounding Questionnaire (MSQ) to gauge interest in the marketplace for suppliers to participate in a tender for Drive Quality Monitoring. TfL funds Driver…

• Customer satisfaction survey
• Customer survey services
• Education and training services
• +3