Public Perception Survey Services

Official notice

Authority: Police, Fire and Crime Commissioner for Staffordshire (Police & fire)

ServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: West Midlands (UKG2)

Published estimate£180,000exc. VAT

Submissions closed 15 Nov 2023

What is being bought

Published requirement description

The Authority and specifically the Staffordshire Commissioner's Office (SCO), Staffordshire Police, and Staffordshire Fire and Rescue Service are procuring services which will support its public perception and confidence work. The SCO, Staffordshire Police, and Staffordshire Fire and Rescue Service regularly consult with members of the public to inform its strategic planning, to establish local policing priorities and to provide regular engagement opportunities with Staffordshire residents. A contractor is required to conduct a series of public consultations during the contract term, where mixed method research approaches including representative telephone surveys and face-to-face surveys will be utilised and where the Authority may, in addition to Field Work, request delivery of the optional services; Research Groups and / or Focus Groups.

CPV: Customer satisfaction survey · Customer survey services · Survey analysis services · Survey conduction services · Survey design services · Survey services · Telephone survey services

The lotProcurement structure

single lot · value published

Lot #1RenewalPublished value£180,000

Delivery: West Midlands · Staffordshire

Extensions: Initial Contract Period of 24 months with the option to extend (at the discretion of the Authority) for one further period of 12 months, up to a maximum extension period of 12 months in total. · Initial Contract Period of 24 months with the option to extend (at the discretion of the Authority) for one further period of 12 months, up to a maximum extension period of 12 months in total.Variant bids: not allowed

79311100 Survey design services 79311200 Survey conduction services 79311210 Telephone survey services 79311300 Survey analysis services 79342310 Customer survey services 79342311 Customer satisfaction survey

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 11 Oct 2023, 10:06 BST
Last source update: 11 Oct 2023, 10:06 BST
Award evaluation window: 15 Nov 2023 – …
Authority reference: 5506
FTS notice number: 2023/S 000-029924
Classification (CPV): Customer satisfaction surveyCustomer survey servicesSurvey analysis servicesSurvey conduction servicesSurvey design servicesSurvey servicesTelephone survey services
Delivery area: West Midlands (UKG2)
Official registry OCID: ocds-h6vhtk-040af1 Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

How it was run

Official notice

Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply

Public notice page · account needed to bidLanguage: EN

Access & registration note: Free · 5–10 minutes

Submission deadline: 15 Nov 2023, 14:00 GMT
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bids opened: 15 Nov 2023, 14:00 GMT

Detailed submission instructions & authority contactsFrom official release

uk.eu-supply.com/app/rfq/rwlentrance_… ↗

Timeline

11 Oct 2023 → 13 May 2024 · 4 dates

Notice published
11 Oct 2023, 10:06 BST
Submission deadline
15 Nov 2023, 14:00 GMT
Bids opened
15 Nov 2023, 14:00 GMT
Bids must remain valid until
13 May 2024, 23:59 BST

Contracting authority & participating public bodies

Police, Fire& Crime Commissioner for Staffordshire

Contracting authorityPolice & fireBody governed by public lawPublic order and safety N/A Staffordshire Police HQ, Weston Road, Stafford, West Midlands, ST18 0YYContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

The High Court, The Royal Courts of Justice,Review body London

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria