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Published 1 Feb 2023, 23:26 GMT

Official UK procurement notice

Customer Survey Research Services Framework

Official notice

Authority: The Hyde Group (Public body)

Framework agreement2 lotsServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: UK
Framework ceiling (notional)£10,000,000total for 2 lots · framework ceiling, not attributable revenue
Submissions closed 3 Mar 2023awarded 12 Apr 2023
Lots 2see the lot list below

What is being bought2 lots · detail below

Published requirement description

*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

CPV: Customer satisfaction survey · Customer survey services · Survey analysis services · Survey conduction services · Survey design services · Survey services · Telephone survey services

How this framework works

From the published notice
Places
up to 20 suppliers · 4 bids on the busiest of 2 lots (0.2 per place) · 3 appointed

Lots and requirements (2)Procurement structure

2 lots · 1 with a published value · same evaluation weights on every lot
Lot #1Computer-Assisted Telephone Interviewing (CATI) survey servicesAwardedPublished value£10,000,000

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

Delivery: UK
Variant bids: not allowed
79311100 Survey design services79311200 Survey conduction services79311210 Telephone survey services79311300 Survey analysis services79342310 Customer survey services79342311 Customer satisfaction survey
Lot #2Real time survey services (SMS / Email / IVR)AwardedLot estimate not published

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

Delivery: UK
79311100 Survey design services79311200 Survey conduction services79311210 Telephone survey services79311300 Survey analysis services79342310 Customer survey services79342311 Customer satisfaction survey

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70%
  • Price: 30%
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “Customer Survey Research Services Framework” is a framework: the contest is a place on its panel, up to 20 suppliers, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes
First published
1 Feb 2023, 23:26 GMT
Last source update
12 Apr 2023, 15:54 BST
Award evaluation window
3 Mar 2023 – …
Authority reference
Customer Survey Research Service
FTS notice number
2023/S 000-010536
Classification (CPV)
Customer satisfaction surveyCustomer survey servicesSurvey analysis servicesSurvey conduction servicesSurvey design servicesSurvey servicesTelephone survey services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-03a236 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations): A full list of potential contracting authorities can be found here under the most recent file: https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide The following public bodies may also use the Framework Agreement: http://www.wales.com/study/universities-wales http://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en https://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415 http://www.gov.scot/Topics/Government/public-bodies/about/Bodies

How it was run

Official notice
Run through: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidLanguage: EN
Access & registration note: Free · 5–10 minutes
Appointment period ends
3 Mar 2023, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
3 Mar 2023, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

uk.eu-supply.com/app/rfq/rwlentrance_… ↗

Timeline

3 Mar 2023 → 3 Jul 2023 · 4 dates
  1. Admission / appointment period endsperiod end, not a bid countdown
    3 Mar 2023, 12:00 GMT
  2. Bids opened
    3 Mar 2023, 12:00 GMT
  3. Notice published
    12 Apr 2023, 15:54 BST
  4. Bids must remain valid until
    3 Jul 2023, 23:59 BST

Notice history

1 event · 3 releases on Find a Tender
  1. Status changed to complete
    12 Apr 2023, 15:54 BST
Published amendments (1)

Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations): A full list of potential contracting authorities can be found here under the most recent file: https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide The following public bodies may also use the Framew…

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 3admitted to the panel · see the list ↓
Bids received 4busiest of 2 lots
Contracts signed 2latest 12 Apr 2023

2 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

All 2 of these contracts carry the same published figure, £10,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

  • Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services

    Signed
    12 Apr 2023
    Value
    ceiling above
    Status
    active

  • Lot 2: Real time survey services (SMS / Email / IVR)

    Signed
    12 Apr 2023
    Value
    ceiling above
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Computer-Assisted Telephone Interviewing (CATI) survey services3bids · 3 electronic———
2 · Real time survey services (SMS / Email / IVR)4bids · 4 electronic———

Contracting authority & participating public bodies

Hyde Housing Association Ltd

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities IP18195R 30 Park Street, London, UK, SE1 9EQContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Royal Courts of JusticeReview body LondonContact phone

Framework contractors & participating bidders

4 commercial parties on the notice
  • In-house Research LtdFramework contractor03537670 Unit 5 Coped Hall Business Park, Royal Wootton Bassett, UK, SN4 8DP
  • In-house Research LtdFramework contractor3537670 Unit 5 Coped Hall Business Park, Royal Wootton Bassett, UK, SN4 8DP
  • Kwest Research LimitedFramework contractor2400940 2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Didsbury, Manchester, UK, M20 2SL
  • Watermelon Research LimitedFramework contractor07917715 PO BOX 70693 10a Greencoat Place, London, UK, SW1P 9ZP

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.