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AwardedFind a Tender · award

Customer Survey Research Services Framework

Buyer: Hyde Housing Association Ltd →

BuyerHyde Housing Association Ltd
StatusAwarded
DeadlineNot published
ValueValue not published
Published12 Apr 2023

What is being bought

*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

Delivery location

UK · UK

Categories

Survey design services 79311100Survey conduction services 79311200Telephone survey services 79311210Survey analysis services 79311300Customer survey services 79342310Customer satisfaction survey 79342311Survey services 79311000

Lot details

Computer-Assisted Telephone Interviewing (CATI) survey services

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

Statuscancelled

Award criteria
Quality — 70%
price — 30%

Real time survey services (SMS / Email / IVR)

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

Statuscancelled

Award criteria
Quality — 70%
price — 30%

What is included

ItemCategoryQuantity
1Survey design services, Survey conduction services, Telephone survey services, Survey analysis services, Customer survey services, Customer satisfaction surveyNot published
2Survey design services, Survey conduction services, Telephone survey services, Survey analysis services, Customer survey services, Customer satisfaction surveyNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Survey design services (79311100); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7913,7404 median · 30.9 average (5,803 of 13,740 with a bid count)3.2 average (6,507 of 13,740 with named award suppliers)1 comparable price pairs
Same buyer830 median · 87.3 average (7 of 8 with a bid count)23 average (7 of 8 with named award suppliers)Not published
Delivery region: UK3,8104 median · 60.1 average (1,523 of 3,810 with a bid count)5 average (1,809 of 3,810 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services

Statusactive
Value£10,000,000

Lot 2: Real time survey services (SMS / Email / IVR)

Statusactive
Value£10,000,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03a236
Latest release ID010536-2023
Latest release timestampWed Apr 12 2023 14:54:53 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source2
Tender items in source2
Tender documents in source0
Awards in latest release2
Contracts in latest release2
Parties in latest release6

Notice history

DateEventReference
12 Apr 2023award, contract010536-2023
12 Apr 2023tenderUpdate010535-2023
1 Feb 2023tender003205-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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          "name": "In-house Research Ltd"
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        {
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          "name": "Kwest Research Limited"
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        {
          "id": "GB-FTS-80107",
          "name": "Watermelon Research Limited"
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        "awardCriteria": {
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        "awardCriteria": {
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          {
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          },
          {
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          {
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            "description": "Customer satisfaction survey"
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          },
          {
            "id": "79342311",
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            "description": "Customer satisfaction survey"
          }
        ]
      }
    ],
    "title": "Customer Survey Research Services Framework",
    "status": "complete",
    "legalBasis": {
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      "scheme": "CELEX"
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    "techniques": {
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    },
    "description": "*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).",
    "classification": {
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        "streetAddress": "30 Park Street"
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      "identifier": {
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      "contactPoint": {
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    },
    {
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      "address": {
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        "locality": "Royal Wootton Bassett",
        "postalCode": "SN4 8DP",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 5 Coped Hall Business Park"
      },
      "details": {
        "scale": "sme"
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      "identifier": {
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        "legalName": "In-house Research Ltd"
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      "name": "In-house Research Ltd",
      "roles": [
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      "address": {
        "region": "UK",
        "locality": "Royal Wootton Bassett",
        "postalCode": "SN4 8DP",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 5 Coped Hall Business Park"
      },
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      "name": "Kwest Research Limited",
      "roles": [
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      ],
      "address": {
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        "locality": "Manchester",
        "postalCode": "M20 2SL",
        "countryName": "United Kingdom",
        "streetAddress": "2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Didsbury"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "2400940",
        "legalName": "Kwest Research Limited"
      }
    },
    {
      "id": "GB-FTS-80107",
      "name": "Watermelon Research Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SW1P 9ZP",
        "countryName": "United Kingdom",
        "streetAddress": "PO BOX 70693 10a Greencoat Place"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "07917715",
        "legalName": "Watermelon Research Limited"
      }
    },
    {
      "id": "GB-FTS-50514",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand, London, WC2A 2LL, United Kingdom"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      },
      "contactPoint": {
        "telephone": "+44 2079477772"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "010536-2023-1-1",
      "title": "Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services",
      "value": {
        "amount": 10000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "010536-2023-1-1",
      "dateSigned": "2023-04-12T00:00:00+01:00"
    },
    {
      "id": "010536-2023-2-2",
      "title": "Lot 2: Real time survey services (SMS / Email / IVR)",
      "value": {
        "amount": 10000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "010536-2023-2-2",
      "dateSigned": "2023-04-12T00:00:00+01:00"
    }
  ],
  "description": "Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):\nA full list of potential contracting authorities can be found here under the most recent file:\nhttps://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide\nThe following public bodies may also use the Framework Agreement:\nhttp://www.wales.com/study/universities-wales\nhttp://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en\nhttps://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415\nhttp://www.gov.scot/Topics/Government/public-bodies/about/Bodies",
  "initiationType": "tender"
}
Complete JSON history (3 releases)
12 Apr 2023 · 010536-2023 · award, contract
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    },
    {
      "id": "GB-FTS-80104",
      "name": "In-house Research Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Royal Wootton Bassett",
        "postalCode": "SN4 8DP",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 5 Coped Hall Business Park"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "03537670",
        "legalName": "In-house Research Ltd"
      }
    },
    {
      "id": "GB-FTS-80105",
      "name": "In-house Research Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Royal Wootton Bassett",
        "postalCode": "SN4 8DP",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 5 Coped Hall Business Park"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "3537670",
        "legalName": "In-house Research Ltd"
      }
    },
    {
      "id": "GB-FTS-80106",
      "name": "Kwest Research Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Manchester",
        "postalCode": "M20 2SL",
        "countryName": "United Kingdom",
        "streetAddress": "2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Didsbury"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "2400940",
        "legalName": "Kwest Research Limited"
      }
    },
    {
      "id": "GB-FTS-80107",
      "name": "Watermelon Research Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SW1P 9ZP",
        "countryName": "United Kingdom",
        "streetAddress": "PO BOX 70693 10a Greencoat Place"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "07917715",
        "legalName": "Watermelon Research Limited"
      }
    },
    {
      "id": "GB-FTS-50514",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand, London, WC2A 2LL, United Kingdom"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      },
      "contactPoint": {
        "telephone": "+44 2079477772"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "010536-2023-1-1",
      "title": "Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services",
      "value": {
        "amount": 10000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "010536-2023-1-1",
      "dateSigned": "2023-04-12T00:00:00+01:00"
    },
    {
      "id": "010536-2023-2-2",
      "title": "Lot 2: Real time survey services (SMS / Email / IVR)",
      "value": {
        "amount": 10000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "010536-2023-2-2",
      "dateSigned": "2023-04-12T00:00:00+01:00"
    }
  ],
  "description": "Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):\nA full list of potential contracting authorities can be found here under the most recent file:\nhttps://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide\nThe following public bodies may also use the Framework Agreement:\nhttp://www.wales.com/study/universities-wales\nhttp://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en\nhttps://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415\nhttp://www.gov.scot/Topics/Government/public-bodies/about/Bodies",
  "initiationType": "tender"
}
12 Apr 2023 · 010535-2023 · tenderUpdate
{
  "id": "010535-2023",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2023-04-12T15:54:50+01:00",
  "ocid": "ocds-h6vhtk-03a236",
  "buyer": {
    "id": "GB-FTS-6104",
    "name": "Hyde Housing Association Ltd"
  },
  "tender": {
    "id": "Customer Survey Research Service",
    "title": "Customer Survey Research Services Framework",
    "amendments": [
      {
        "id": "1",
        "description": "Hyde wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):\nA full list of potential contracting authorities can be found here under the most recent file:\nhttps://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide\nThe following public bodies may also use the Framework Agreement:\nhttp://www.wales.com/study/universities-wales\nhttp://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en\nhttps://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415\nhttp://www.gov.scot/Topics/Government/public-bodies/about/Bodies"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Provider of telephone survey services and Lot 2: Provider of SMS / Email / IVR survey services.",
    "classification": {
      "id": "79311000",
      "scheme": "CPV",
      "description": "Survey services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-6104",
      "name": "Hyde Housing Association Ltd",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SE1 9EQ",
        "countryName": "United Kingdom",
        "streetAddress": "30 Park Street"
      },
      "details": {
        "url": "https://www.hyde-housing.co.uk",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/119413"
      },
      "identifier": {
        "id": "IP18195R",
        "legalName": "Hyde Housing Association Ltd"
      },
      "contactPoint": {
        "name": "Sanja Topalovic",
        "email": "Sanja.Topalovic@hyde-housing.co.uk",
        "telephone": "+44 2070892690"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
1 Feb 2023 · 003205-2023 · tender
{
  "id": "003205-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-02-01T23:26:21Z",
  "ocid": "ocds-h6vhtk-03a236",
  "buyer": {
    "id": "GB-FTS-6104",
    "name": "Hyde Housing Association Ltd"
  },
  "tender": {
    "id": "Customer Survey Research Service",
    "lots": [
      {
        "id": "1",
        "title": "Customer Survey Research Services Framework",
        "value": {
          "amount": 10000000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Provider of telephone survey services and Lot 2: Provider of SMS / Email / IVR survey services. Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.",
        "contractPeriod": {
          "durationInDays": 1440
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79311100",
            "scheme": "CPV",
            "description": "Survey design services"
          },
          {
            "id": "79311200",
            "scheme": "CPV",
            "description": "Survey conduction services"
          },
          {
            "id": "79311210",
            "scheme": "CPV",
            "description": "Telephone survey services"
          },
          {
            "id": "79311300",
            "scheme": "CPV",
            "description": "Survey analysis services"
          },
          {
            "id": "79342310",
            "scheme": "CPV",
            "description": "Customer survey services"
          },
          {
            "id": "79342311",
            "scheme": "CPV",
            "description": "Customer satisfaction survey"
          }
        ]
      }
    ],
    "title": "Customer Survey Research Services Framework",
    "value": {
      "amount": 10000000,
      "currency": "GBP"
    },
    "status": "active",
    "bidOpening": {
      "date": "2023-03-03T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lotDetails": {
      "maximumLotsBidPerSupplier": null
    },
    "techniques": {
      "frameworkAgreement": {
        "maximumParticipants": 20
      },
      "hasFrameworkAgreement": true
    },
    "awardPeriod": {
      "startDate": "2023-03-03T12:00:00Z"
    },
    "description": "Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Provider of telephone survey services and Lot 2: Provider of SMS / Email / IVR survey services.",
    "tenderPeriod": {
      "endDate": "2023-03-03T12:00:00Z"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "79311000",
      "scheme": "CPV",
      "description": "Survey services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2023-07-03T23:59:59+01:00"
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59748&B=HYDE-HOUSING",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-6104",
      "name": "Hyde Housing Association Ltd",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "SE1 9EQ",
        "countryName": "United Kingdom",
        "streetAddress": "30 Park Street"
      },
      "details": {
        "url": "https://www.hyde-housing.co.uk",
        "buyerProfile": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/119413",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "IP18195R",
        "legalName": "Hyde Housing Association Ltd"
      },
      "contactPoint": {
        "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59748&B=HYDE-HOUSING",
        "name": "Sanja Topalovic",
        "email": "Sanja.Topalovic@hyde-housing.co.uk",
        "telephone": "+44 2070892690"
      }
    },
    {
      "id": "GB-FTS-50514",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand, London, WC2A 2LL, United Kingdom"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      },
      "contactPoint": {
        "telephone": "+44 2079477772"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}