Find a TenderAwardedContract details notice
Published 30 May 2025, 12:24 BST

Official UK procurement notice

Provision of Tenant Satisfaction Surveys

Official notice

Authority: Caerphilly County Borough Council (Local council)

ServicesBelow threshold - open competitionBelow thresholdSME suitableVCSE suitable
Published estimate£40,000≈ £20k / year · £48,000 inc. VAT
Submissions closed 20 Jun 2025awarded 19 Aug 2025
Awarded to ARP Research Ltd
Contract term 2 yrsends 30 Jun 2027 · up to 30 Jun 2029 with extensions · starts 1 Jul 2025

What is being bought

Published requirement description

Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.

CPV: Building surveying services · Customer satisfaction survey · Customer survey services · Survey services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEVCSEPublished value£40,000
Contract period: 1 Jul 2025 – 30 Jun 2027 (2 yrs) · up to 30 Jun 2029 with extensionsValue: £40,000 exc. VAT · £48,000 inc. VAT
Delivery: WalesEligibility: SME eligibleVCSE eligible
Extensions: Extension shall be included and taken if required for up to a further period of 2 years
Pre-qualification & selection criteria (PQQ)1
  • Condition of participation

    As setout in the tender documentation

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • Price: Price at 20%
  • Quality: Quality at 80%, split out as response to tender questions at 80% and a Presentation of 20%
Conditions of participation1
  • Condition of participation

    As setout in the tender documentation

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
30 May 2025, 12:24 BST
Last source update
26 Sept 2025, 12:17 BST
Authority reference
CCBC/PS2784/25/KT
FTS notice number
2025/S 000-028756
Latest notice
Contract details notice (UK7)
Classification (CPV)
Building surveying servicesCustomer satisfaction surveyCustomer survey servicesSurvey services
Delivery area
UKWales (UKL)
Official registry OCID
ocds-h6vhtk-05299f Find a Tender

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowed
Access & registration note: Free · short registration with manual review; public opportunity list
Submission deadline
20 Jun 2025, 00:00 BST
Clarification deadline
17 Jun 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

supplierlive.proactisp2p.com/Account/Login ↗

REGISTERING AN INTEREST IN THE SELL2WALES NOTICE IS NOTREGISTERING AN INTEREST IN THIS TENDER YOU MUST FOLLOW THE INSTRUCTIONS BELOW IN ORDER TO SUBMIT A TENDER:

  1. Log in to the Proactis Supplier Portal at: supplierlive.proactisp2p.com/Account/Login ↗ ;
  2. Click the Sign Up option on the Portal homepage (If already registered go to point 11);
  3. Enter your correct Organisation Name, Details and Primary Contact Details;
  4. Make a note of the Organisation ID and User Name, then click Register;
  5. You will then receive an email from the system asking you follow a link to activate your account;
  6. Enter the information requested, clicking on the blue arrow to move on to the next stage and follow the instructions ensuring that you enter all applicable details;
  7. In the Classification section ensure that you select the Product Classification Codes (CPV Codes) that appear in the tender notice, it is essential that only CPV Codes specific to your organisation are added to your profile;
  8. Buyer Selection - At this stage you are required to indicate which Buyer Organisations you would like to register with. Remember to register with Caerphilly this ensures that you will be alerted to all relevant opportunities;

9.Terms and Conditions - Read the terms and conditions of the use of this Supplier Portal and tick the box to denote you have read and understood the terms and that you agree to abide by them. If you do not agree you cannot complete the registration process. Once you have agreed click on the blue arrow to move on to the next stage;

  1. Insert a password for the admin user and repeat it. The password Must be between 6 and 50 characters in length. It must contain at least 2 number(s). Once completed select Complete Registration and you will enter the Supplier Home page;
  2. From the Home Page, go to the Opportunities icon, all current opportunities will be listed. Click on the blue arrow under the field Show Me of the relevant opportunity then click to register your interest on the applicable button;
  3. Refresh your screen by clicking on the opportunities icon located on the left hand side, to view the opportunity click the blue arrow;
  4. Note the closing date for completion of the relevant project. To find all available documentation drop-down the Request Documents option and click to download all documents;
  5. You can now either complete your response or Decline this opportunity.

All queries are to be made via the messaging system on the Proactis portal.

We will not accept any questions/queries via telephone/email.

Timeline

30 May 2025 → 26 Sept 2025 · 5 dates
  1. Tender notice published
    30 May 2025, 12:24 BST
  2. Clarification questions by
    17 Jun 2025, 12:00 BST
  3. Submission deadline
    20 Jun 2025, 00:00 BST
  4. Contract starts
    1 Jul 2025, 00:00 BST
  5. Latest notice published395 days ago
    26 Sept 2025, 12:17 BST

Notice history

5 events · 3 releases on Find a Tender · since 30 May 2025
  1. Tender notice published
    30 May 2025, 12:24 BST
    UK4
  2. Contract award notice published
    2 Sept 2025, 12:33 BST
    UK6
  3. Status changed to complete
    2 Sept 2025, 12:33 BST
  4. Contract signature expected
    3 Sept 2025, 23:59 BST
    scheduled
  5. Contract details notice published
    26 Sept 2025, 12:17 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £108,1001 award exc. VAT
Bids received 11 from SMEs
Contracts signed 1latest 19 Aug 2025
Awarded toValueDateStatus
ARP Research LtdSME4 Sept 2025 – 31 Aug 2027 · up to 31 Aug 2029Extensions: option to extend for a further period of two years£108,10019 Aug 2025Awarded

Contracts

  • Provision of Tenant Satisfaction Surveys · ARP Research LtdSME

    Signed
    19 Aug 2025
    Value
    £108,100
    Period
    3 Sept 2025 – 31 Aug 2027 · up to 31 Aug 2029 with extensions
    Status
    active
    Extensions
    Option to extend for a further two years

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1final-stage tenders10—

Contracting authority & participating public bodies

Caerphilly County Borough Council

Contracting authorityPublic authority - sub-central governmentWelsh devolved regulations apply GB-PPON: PWHP-2369-JPYL Penallta House, Tredomen Park, Hengoed, Wales, CF82 7PGContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice
  • ARP Research LtdAwarded supplierGB-PPON: PDDR-6788-XXPZ 1 Dickinson Court, Sheffield, Yorkshire & Humber, S35 2ZSContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender