Official UK procurement notice
Provision of Tenant Satisfaction Surveys
Authority: Caerphilly County Borough Council (Local council)
What is being bought
Published requirement descriptionCaerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.
CPV: Building surveying services · Customer satisfaction survey · Customer survey services · Survey services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£40,000
- Condition of participation
As setout in the tender documentation
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price: Price at 20%
- Quality: Quality at 80%, split out as response to tender questions at 80% and a Presentation of 20%
- Condition of participation
As setout in the tender documentation
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 30 May 2025, 12:24 BST
- Last source update
- 26 Sept 2025, 12:17 BST
- Authority reference
CCBC/PS2784/25/KT- FTS notice number
2025/S 000-028756- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05299fFind a Tender
How it was run
Official notice- Submission deadline
- 20 Jun 2025, 00:00 BST
- Clarification deadline
- 17 Jun 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
supplierlive.proactisp2p.com/Account/Login ↗
REGISTERING AN INTEREST IN THE SELL2WALES NOTICE IS NOTREGISTERING AN INTEREST IN THIS TENDER YOU MUST FOLLOW THE INSTRUCTIONS BELOW IN ORDER TO SUBMIT A TENDER:
- Log in to the Proactis Supplier Portal at: supplierlive.proactisp2p.com/Account/Login ↗ ;
- Click the Sign Up option on the Portal homepage (If already registered go to point 11);
- Enter your correct Organisation Name, Details and Primary Contact Details;
- Make a note of the Organisation ID and User Name, then click Register;
- You will then receive an email from the system asking you follow a link to activate your account;
- Enter the information requested, clicking on the blue arrow to move on to the next stage and follow the instructions ensuring that you enter all applicable details;
- In the Classification section ensure that you select the Product Classification Codes (CPV Codes) that appear in the tender notice, it is essential that only CPV Codes specific to your organisation are added to your profile;
- Buyer Selection - At this stage you are required to indicate which Buyer Organisations you would like to register with. Remember to register with Caerphilly this ensures that you will be alerted to all relevant opportunities;
9.Terms and Conditions - Read the terms and conditions of the use of this Supplier Portal and tick the box to denote you have read and understood the terms and that you agree to abide by them. If you do not agree you cannot complete the registration process. Once you have agreed click on the blue arrow to move on to the next stage;
- Insert a password for the admin user and repeat it. The password Must be between 6 and 50 characters in length. It must contain at least 2 number(s). Once completed select Complete Registration and you will enter the Supplier Home page;
- From the Home Page, go to the Opportunities icon, all current opportunities will be listed. Click on the blue arrow under the field Show Me of the relevant opportunity then click to register your interest on the applicable button;
- Refresh your screen by clicking on the opportunities icon located on the left hand side, to view the opportunity click the blue arrow;
- Note the closing date for completion of the relevant project. To find all available documentation drop-down the Request Documents option and click to download all documents;
- You can now either complete your response or Decline this opportunity.
All queries are to be made via the messaging system on the Proactis portal.
We will not accept any questions/queries via telephone/email.
Timeline
30 May 2025 → 26 Sept 2025 · 5 dates- Tender notice published30 May 2025, 12:24 BST
- Clarification questions by17 Jun 2025, 12:00 BST
- Submission deadline20 Jun 2025, 00:00 BST
- Contract starts1 Jul 2025, 00:00 BST
- Latest notice published395 days ago26 Sept 2025, 12:17 BST
Notice history
5 events · 3 releases on Find a Tender · since 30 May 2025- Tender notice published30 May 2025, 12:24 BSTUK4
- Contract award notice published2 Sept 2025, 12:33 BSTUK6
- Status changed to complete2 Sept 2025, 12:33 BST
- Contract signature expected3 Sept 2025, 23:59 BSTscheduled
- Contract details notice published26 Sept 2025, 12:17 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ARP Research LtdSME4 Sept 2025 – 31 Aug 2027 · up to 31 Aug 2029Extensions: option to extend for a further period of two years | £108,100 | 19 Aug 2025 | Awarded |
Contracts
Provision of Tenant Satisfaction Surveys · ARP Research LtdSME
- Signed
- 19 Aug 2025
- Value
- £108,100
- Period
- 3 Sept 2025 – 31 Aug 2027 · up to 31 Aug 2029 with extensions
- Status
- active
- Extensions
- Option to extend for a further two years
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders | 1 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- ARP Research LtdAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender