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Official procurement procedure

Provision of Tenant Satisfaction Surveys

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Caerphilly County Borough Council: "Provision of Tenant Satisfaction Surveys". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityCaerphilly County Borough CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Caerphilly County Borough Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Caerphilly County Borough Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.5Bids / Report
16.7% of reports have one bid
Supplier ConcentrationHigh Concentration
Cyfannol Womens AidTop vendor: 54.1% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 66 active published awards; 12 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Cyfannol Womens Aid2 wins£6,540,107
Barnardo's2 wins£2,945,000
The Parent Network1 win£985,000
Gwent Association of Voluntary Organisations1 win£600,000
Phoenix Domestic Abuse Service1 win£509,400
Procedure terms
Contracting AuthorityCaerphilly County Borough Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 Sept 2025, 12:17 BST
Last source update26 Sept 2025, 12:17 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-05299f
What is being bought
Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.
What changed
From the official release history
  1. Official notice release published
    26 Sept 2025, 12:17 BST
  2. tender value changed
    2 Sept 2025, 12:33 BST
  3. Status changed to complete
    2 Sept 2025, 12:33 BST
  4. Official notice release published
    2 Sept 2025, 12:33 BST
  5. Submission deadline changed to published date
    2 Sept 2025, 12:33 BST
  6. Published value updated to £40,000
    30 May 2025, 12:24 BST
  7. Status changed to active
    30 May 2025, 12:24 BST
  8. Official notice release published
    30 May 2025, 12:24 BST
  9. Submission deadline changed to 20 Jun 2025, 00:00 BST
    30 May 2025, 12:24 BST
  10. Buyer information updated
    30 May 2025, 12:24 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 Sept 2025, 12:17 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 19 Aug 2025, 00:00 BST · £108,100
Commercial outcome and competition
Awards
ARP Research Ltd
Not published · Not published · active
Contracts
Provision of Tenant Satisfaction Surveys
£108,100 · signed 19 Aug 2025, 00:00 BST · active
Contract period: 3 Sept 2025, 00:00 BST — 31 Aug 2027, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Caerphilly County Borough Council

Contracting authority GB-PPON-PWHP-2369-JPYL
View buyer profile

  • Caerphilly County Borough Council
    buyer

    GB-PPON: PWHP-2369-JPYL
    Penallta House, Tredomen Park, Hengoed, UKL16, CF82 7PG, GB
    thompk3@caerphilly.gov.uk
    +44 1443 866219

  • ARP Research Ltd
    supplier

    GB-PPON: PDDR-6788-XXPZ
    1 Dickinson Court, Sheffield, UKE32, S35 2ZS, GB
    adam.payne@arp-research.co.uk
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published