Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
{
"id": "065674-2026",
"tag": [
"tender"
],
"date": "2026-07-13T14:45:01+01:00",
"ocid": "ocds-h6vhtk-06c9a8",
"buyer": {
"id": "GB-FTS-6996",
"name": "CalMac Ferries Limited"
},
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000835949"
}
],
"tender": {
"id": "CSCO25-662",
"lots": [
{
"id": "1",
"status": "active",
"renewal": {
"description": "Two 12-month extension options"
},
"hasOptions": false,
"hasRenewal": true,
"description": "CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.",
"secondStage": {
"maximumCandidates": 6,
"minimumCandidates": 6
},
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "40"
},
{
"type": "price",
"description": "60"
}
]
},
"contractPeriod": {
"durationInDays": 720
},
"submissionTerms": {
"variantPolicy": "notAllowed"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKM"
}
],
"additionalClassifications": [
{
"id": "79342310",
"scheme": "CPV",
"description": "Customer survey services"
}
]
}
],
"title": "Customer Experience Measurement Solution",
"status": "active",
"coveredBy": [
"GPA"
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"techniques": {
"frameworkAgreement": {
"maximumParticipants": 1
},
"hasFrameworkAgreement": true
},
"description": "CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.",
"secondStage": {
"invitationDate": "2026-08-13T00:00:00+01:00"
},
"tenderPeriod": {
"endDate": "2026-08-13T12:00:00+01:00"
},
"communication": {
"atypicalToolUrl": "https://www.publictendersscotland.publiccontractsscotland.gov.uk"
},
"contractTerms": {
"performanceTerms": "See Tender documentation.",
"hasElectronicPayment": true,
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed"
},
"hasRecurrence": false,
"classification": {
"id": "79342310",
"scheme": "CPV",
"description": "Customer survey services"
},
"submissionTerms": {
"languages": [
"en"
]
},
"submissionMethod": [
"electronicSubmission"
],
"procurementMethod": "selective",
"selectionCriteria": {
"criteria": [
{
"type": "suitability",
"appliesTo": [
"supplier"
],
"description": "Please see Tender documentation and PCS-T"
},
{
"type": "economic",
"minimum": "1- Return on Capital Employed: must be at a ratio greater than “0”\n2- Acid Test (Current Ratio): Current Ratio must be greater than “1”\n3- Gearing: Gearing must be a figure of less than 100%\n4- Interest Coverage: Interest Coverage must be a figure of 2 or abov",
"appliesTo": [
"supplier"
],
"description": "1- Return on Capital Employed: must be at a ratio greater than “0”\n2- Acid Test (Current Ratio): Current Ratio must be greater than “1”\n3- Gearing: Gearing must be a figure of less than 100%\n4- Interest Coverage: Interest Coverage must be a figure of 2 or abov"
},
{
"type": "technical",
"minimum": "Selection criteria as stated within the Tender documentation and PCS-T.",
"appliesTo": [
"supplier"
],
"description": "Selection criteria as stated within the Tender documentation and PCS-T."
}
]
},
"mainProcurementCategory": "services",
"submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
"procurementMethodDetails": "Restricted procedure"
},
"parties": [
{
"id": "GB-FTS-6996",
"name": "CalMac Ferries Limited",
"roles": [
"buyer"
],
"address": {
"region": "UKM",
"locality": "Gourock",
"postalCode": "PA19 1QP",
"countryName": "United Kingdom",
"streetAddress": "Ferry Terminal"
},
"details": {
"url": "http://www.calmac.co.uk",
"buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"description": "Ferry Operator "
},
{
"scheme": "COFOG",
"description": "Ferry Operator "
}
]
},
"identifier": {
"legalName": "CalMac Ferries Limited"
},
"contactPoint": {
"url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
"name": "Ryan Armour",
"email": "Ryan.Armour@calmac.co.uk",
"telephone": "+44 1475650230"
}
},
{
"id": "GB-FTS-184641",
"name": "Scottish Courts and Tribunals Services",
"roles": [
"reviewBody"
],
"address": {
"locality": "Greenock",
"postalCode": "PA15 1TR",
"countryName": "United Kingdom",
"streetAddress": "Scottish Courts and Tribunals Services"
},
"identifier": {
"legalName": "Scottish Courts and Tribunals Services"
}
}
],
"language": "en",
"description": "The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 32223. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\n(SC Ref:835949)",
"initiationType": "tender"
}Complete JSON history (1 releases)
13 Jul 2026 · 065674-2026 · tender
{
"id": "065674-2026",
"tag": [
"tender"
],
"date": "2026-07-13T14:45:01+01:00",
"ocid": "ocds-h6vhtk-06c9a8",
"buyer": {
"id": "GB-FTS-6996",
"name": "CalMac Ferries Limited"
},
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000835949"
}
],
"tender": {
"id": "CSCO25-662",
"lots": [
{
"id": "1",
"status": "active",
"renewal": {
"description": "Two 12-month extension options"
},
"hasOptions": false,
"hasRenewal": true,
"description": "CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.",
"secondStage": {
"maximumCandidates": 6,
"minimumCandidates": 6
},
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "40"
},
{
"type": "price",
"description": "60"
}
]
},
"contractPeriod": {
"durationInDays": 720
},
"submissionTerms": {
"variantPolicy": "notAllowed"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKM"
}
],
"additionalClassifications": [
{
"id": "79342310",
"scheme": "CPV",
"description": "Customer survey services"
}
]
}
],
"title": "Customer Experience Measurement Solution",
"status": "active",
"coveredBy": [
"GPA"
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"techniques": {
"frameworkAgreement": {
"maximumParticipants": 1
},
"hasFrameworkAgreement": true
},
"description": "CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.",
"secondStage": {
"invitationDate": "2026-08-13T00:00:00+01:00"
},
"tenderPeriod": {
"endDate": "2026-08-13T12:00:00+01:00"
},
"communication": {
"atypicalToolUrl": "https://www.publictendersscotland.publiccontractsscotland.gov.uk"
},
"contractTerms": {
"performanceTerms": "See Tender documentation.",
"hasElectronicPayment": true,
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed"
},
"hasRecurrence": false,
"classification": {
"id": "79342310",
"scheme": "CPV",
"description": "Customer survey services"
},
"submissionTerms": {
"languages": [
"en"
]
},
"submissionMethod": [
"electronicSubmission"
],
"procurementMethod": "selective",
"selectionCriteria": {
"criteria": [
{
"type": "suitability",
"appliesTo": [
"supplier"
],
"description": "Please see Tender documentation and PCS-T"
},
{
"type": "economic",
"minimum": "1- Return on Capital Employed: must be at a ratio greater than “0”\n2- Acid Test (Current Ratio): Current Ratio must be greater than “1”\n3- Gearing: Gearing must be a figure of less than 100%\n4- Interest Coverage: Interest Coverage must be a figure of 2 or abov",
"appliesTo": [
"supplier"
],
"description": "1- Return on Capital Employed: must be at a ratio greater than “0”\n2- Acid Test (Current Ratio): Current Ratio must be greater than “1”\n3- Gearing: Gearing must be a figure of less than 100%\n4- Interest Coverage: Interest Coverage must be a figure of 2 or abov"
},
{
"type": "technical",
"minimum": "Selection criteria as stated within the Tender documentation and PCS-T.",
"appliesTo": [
"supplier"
],
"description": "Selection criteria as stated within the Tender documentation and PCS-T."
}
]
},
"mainProcurementCategory": "services",
"submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
"procurementMethodDetails": "Restricted procedure"
},
"parties": [
{
"id": "GB-FTS-6996",
"name": "CalMac Ferries Limited",
"roles": [
"buyer"
],
"address": {
"region": "UKM",
"locality": "Gourock",
"postalCode": "PA19 1QP",
"countryName": "United Kingdom",
"streetAddress": "Ferry Terminal"
},
"details": {
"url": "http://www.calmac.co.uk",
"buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"description": "Ferry Operator "
},
{
"scheme": "COFOG",
"description": "Ferry Operator "
}
]
},
"identifier": {
"legalName": "CalMac Ferries Limited"
},
"contactPoint": {
"url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk",
"name": "Ryan Armour",
"email": "Ryan.Armour@calmac.co.uk",
"telephone": "+44 1475650230"
}
},
{
"id": "GB-FTS-184641",
"name": "Scottish Courts and Tribunals Services",
"roles": [
"reviewBody"
],
"address": {
"locality": "Greenock",
"postalCode": "PA15 1TR",
"countryName": "United Kingdom",
"streetAddress": "Scottish Courts and Tribunals Services"
},
"identifier": {
"legalName": "Scottish Courts and Tribunals Services"
}
}
],
"language": "en",
"description": "The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 32223. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\n(SC Ref:835949)",
"initiationType": "tender"
}