Official UK procurement notice
Customer Experience Measurement Solution
Authority: CalMac Ferries Limited
What is being bought
Published requirement descriptionCFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.
CPV: Customer survey services
How this framework works
From the published notice- Places
- up to 1 suppliers
The lotProcurement structure
single lot · no lot value publishedLot #1CFL are looking to partner with a Supplier who will not only provide the technology…Renewal
CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 40
- Price: 60
- Suitability
Please see Tender documentation and PCS-T
- Economic & financial standing
1- Return on Capital Employed: must be at a ratio greater than “0”
2- Acid Test (Current Ratio): Current Ratio must be greater than “1”
3- Gearing: Gearing must be a figure of less than 100%
4- Interest Coverage: Interest Coverage must be a figure of 2 or abov
Minimum: 1- Return on Capital Employed: must be at a ratio greater than “0” 2- Acid Test (Current Ratio): Current Ratio must be greater than “1” 3- Gearing: Gearing must be a figure of less than 100% 4- Interest Coverage: Interest Coverage must be a figure of 2 or abov - Technical & professional ability
Selection criteria as stated within the Tender documentation and PCS-T.
Minimum: Selection criteria as stated within the Tender documentation and PCS-T.
- Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.
- “Customer Experience Measurement Solution” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 13 Jul 2026, 14:45 BST
- Last source update
- 13 Jul 2026, 14:45 BST
- Authority reference
CSCO25-662- FTS notice number
2026/S 000-065674- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06c9a8Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
See Tender documentation.
Publisher note: The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 32223. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 (SC Ref:835949)
How it was run
Official noticeTender documents are also served through a separate tool: https://www.publictendersscotland.publiccontractsscotland.gov.uk ↗
- Appointment period ends
- 13 Aug 2026, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
13 Jul 2026 → 13 Aug 2026 · 3 dates- Notice published100 days ago13 Jul 2026, 14:45 BST
- Invitations to tender expected70 days ago13 Aug 2026, 00:00 BST
- Admission / appointment period ends69 days ago · period end, not a bid countdown13 Aug 2026, 12:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Scottish Courts and Tribunals ServicesReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.