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ClosedFind a Tender · tender

Customer Experience Measurement Solution

Buyer: CalMac Ferries Limited →

Participate on publictendersscotland.publiccontractsscotland.gov.uk ↗External submission platform

BuyerCalMac Ferries Limited
StatusClosed
Deadline13 Aug 2026
ValueValue not published
Published13 Jul 2026

What is being bought

​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Delivery location

UKM

Categories

Customer survey services 79342310Customer survey services 79342310

Lot details

Lot 1

​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Statusactive

Award criteria
Quality — 40
price — 60

What is included

ItemCategoryQuantity
1Customer survey servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Customer survey services (79342310); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7913,7404 median · 30.9 average (5,804 of 13,740 with a bid count)3.2 average (6,508 of 13,740 with named award suppliers)1 comparable price pairs
Same buyer9Not publishedNot publishedNot published
Delivery region: UKM6194 median · 19.5 average (359 of 619 with a bid count)4.1 average (406 of 619 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNo
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriasuitability, economic, technical
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06c9a8
Latest release ID065674-2026
Latest release timestampMon Jul 13 2026 13:45:01 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusactive
Procurement methodselective
Procurement method detailsRestricted procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: end2026-08-13T12:00:00+01:00
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailshttps://www.publictendersscotland.publiccontractsscotland.gov.uk
Submission languagesen
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
13 Jul 2026tender065674-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (1 releases)
13 Jul 2026 · 065674-2026 · tender
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