Official UK procurement notice
Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service
Authority: Cambridge University Hospitals NHS Foundation Trust (Central government)
What is being bought
Published requirement descriptionCambridge University Hospitals NHS Foundation Trust is seeking a suitably qualified provider of a fully hosted electronic patient experience platform for the purpose of gathering, analysing and reporting patient feedback, and conducting ward audits to improve patients' experience, staff experience and standards of care. This will also include the facility to deliver the Friends and Family Test (FFT), as well as other local patient and staff experience surveys and audits, and also Doctors revalidation.
- Recurrence: June 2026
CPV: Computer platforms · Customer satisfaction survey · Customer survey services · Database and operating software package · Tablet computer
The lotProcurement structure
single lot · no lot value publishedLot #1As mentioned in II 1.4 aboveRenewal
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · June 2026
- First published
- 4 Jun 2021, 22:45 BST
- Last source update
- 4 Jun 2021, 22:45 BST
- Award evaluation window
- 7 Jul 2021 – …
- FTS notice number
2021/S 000-012618- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02b8bbFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: The code assigned to this tender within the tendering portal is itt_2206 Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) - using the following hyper-link https://cuh.bravosolution.co.uk/web_cuh/login.html and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Detail
How it was run
Official notice- Submission deadline
- 7 Jul 2021, 13:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 7 Jul 2021, 13:00 BST
Timeline
4 Jun 2021 → 31 Oct 2021 · 4 dates- Notice published4 Jun 2021, 22:45 BST
- Submission deadline7 Jul 2021, 13:00 BST
- Bids opened7 Jul 2021, 13:00 BST
- Bids must remain valid until31 Oct 2021, 23:59 GMT
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria