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Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service

Computer platforms
Customer satisfaction survey
Customer survey services
+2 more
East of England (UKH12)
Published value
Not published
Submission deadline 7 Jul 2021, 13:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Cambridge University Hospitals NHS Foundation Trust: "Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service". Published status: active. Published value: Value not published. 1 published lot. Recorded submission deadline: 7 Jul 2021, 13:00 BST. See the official notice for participation instructions.
Contracting AuthorityCambridge University Hospitals NHS Foundation TrustScope & CategoriesNot publishedSubmission Window
Closed
7 Jul 2021, 13:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Cambridge University Hospitals NHS Foundation Trust
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Cambridge University Hospitals NHS Foundation Trust. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityCambridge University Hospitals NHS Foundation Trust
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published4 Jun 2021, 22:45 BST
Last source update4 Jun 2021, 22:45 BST
Recurring procurementYes
ClassificationComputer platforms, Customer satisfaction survey, Customer survey services, Database and operating software package, Tablet computer
Delivery area
East of England (UKH12)
OCIDocds-h6vhtk-02b8bb
What is being bought
Cambridge University Hospitals NHS Foundation Trust is seeking a suitably qualified provider of a fully hosted electronic patient experience platform for the purpose of gathering, analysing and reporting patient feedback, and conducting ward audits to improve patients' experience, staff experience and standards of care. This will also include the facility to deliver the Friends and Family Test (FFT), as well as other local patient and staff experience surveys and audits, and also Doctors revalidation.
What changed
From the official release history
  1. Status changed to active
    4 Jun 2021, 22:45 BST
  2. Official notice release published
    4 Jun 2021, 22:45 BST
  3. Submission deadline changed to 7 Jul 2021, 13:00 BST
    4 Jun 2021, 22:45 BST
  4. Buyer information updated
    4 Jun 2021, 22:45 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published valueNot published
    As mentioned in II 1.4 above.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    4 Jun 2021, 22:45 BST
  2. Submission deadline
    7 Jul 2021, 13:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Cambridge University Hospitals NHS Foundation Trust

Contracting authority GB-FTS-800
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published