Official UK procurement notice
TSM and Customer Feedback Surveying Services
Authority: Connexus Homes Limited (Public body)
What is being bought
Published requirement descriptionConnexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).
CPV: Customer satisfaction survey · Customer survey services · Survey conduction services · Survey services · Telephone survey services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£144,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality Written Submission: 30%
- Quality Presentation: 30%
- Price: 40%
Published award criteria (3)
- Price
- Quality Written Submission: Quality
- Quality Presentation: Quality
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 15 Dec 2025, 16:05 GMT
- Last source update
- 3 Mar 2026, 14:01 GMT
- FTS notice number
2025/S 000-083027- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05f607Find a Tender
How it was run
Official notice- Submission deadline
- 16 Jan 2026, 15:00 GMT
- Clarification deadline
- 9 Jan 2026, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
To respond to this opportunity, please click here: www.delta-esourcing.com/respond/P56N679C39 ↗
Timeline
15 Dec 2025 → 1 Apr 2026 · 5 dates- Tender notice published314 days ago15 Dec 2025, 16:05 GMT
- Clarification questions by289 days ago9 Jan 2026, 17:00 GMT
- Submission deadline282 days ago16 Jan 2026, 15:00 GMT
- Latest notice published236 days ago3 Mar 2026, 14:01 GMT
- Contract starts208 days ago1 Apr 2026, 00:00 BST
Notice history
3 events · 2 releases on Find a Tender · since 15 Dec 2025- Tender notice published15 Dec 2025, 16:05 GMTUK4
- Contract details notice published3 Mar 2026, 14:01 GMTUK7
- Status changed to complete3 Mar 2026, 14:01 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Acuity Research and Practice LimitedSME | £103,000 inc. VAT † | — | Awarded |
Contracts
Contract 1 · Acuity Research and Practice LimitedSME
- Signed
- 2 Mar 2026
- Value
- £103,000 inc. VAT
- Period
- 1 Apr 2026 – 31 Mar 2028 · up to 1 Apr 2030 with extensions
- Status
- active
- Extensions
- The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Acuity Research and Practice LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Tender notice Tender notice on Find a Tender