LDC & EBC - Tenant Satisfaction Measures

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  "date": "2026-02-12T15:10:42Z",
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  "buyer": {
    "id": "GB-PPON-PYYT-2735-CVVJ",
    "name": "Eastbourne Borough Council"
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            "description": "Customer satisfaction survey"
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    "title": "LDC & EBC - Tenant Satisfaction Measures",
    "value": {
      "amount": 150000,
      "currency": "GBP",
      "amountGross": 180000
    },
    "status": "active",
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      {
        "id": "013015-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/013015-2026",
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      "id": "2023/54",
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      "scheme": "UKPGA"
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    "description": "Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way. This is called the Tenant Satisfaction Measures (TSM).\nTenant Satisfactions Measures have to be collected by Social Landlords according to requirements set by the Regulator of Social Housing in the Transparency, Influence and Accountability Standard.  TSMs are intended to be a tool which allows tenants to scrutinise their landlord’s performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards.\nThe regulatory framework for social housing in England underpins the collection of TSM data and include information from tenant surveys and management information held by landlords on areas including repairs and maintenance, complaints and engagement, respectful and helpful engagement and building safety. The first national results were published in 2024 and will continue to be published annually by the Regulator to support their operational approach to regulating the consumer standards set out in the regulatory framework for social housing in England.",
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      "id": "GB-PPON-PYYT-2735-CVVJ",
      "name": "Eastbourne Borough Council",
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        "region": "UKJ22",
        "country": "GB",
        "locality": "Eastbourne",
        "postalCode": "BN21 4UG",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall"
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      "identifier": {
        "id": "PYYT-2735-CVVJ",
        "scheme": "GB-PPON"
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      "contactPoint": {
        "email": "james.white@lewes-eastbourne.gov.uk"
      }
    },
    {
      "id": "GB-PPON-PPZM-9295-YZXX",
      "name": "Lewes District Council",
      "roles": [
        "buyer"
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      "address": {
        "region": "UKJ22",
        "country": "GB",
        "locality": "Lewes",
        "postalCode": "BN7 2AD",
        "countryName": "United Kingdom",
        "streetAddress": "6 High Street"
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  "language": "en",
  "initiationType": "tender"
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