Official UK procurement notice
Net Promoter Score · UK public procurement notice
Authority: FAIR4ALL FINANCE LIMITED (Public body)
What is being bought
Published requirement descriptionFair4All Finance is requesting quotation for an organisation to lead the design, development and delivery of a Net Promoter Score (NPS) survey across our key stakeholders.
By creating an NPS survey and analysing the results, we aim to provide a consistent and comparable measure of stakeholder value; enable targeted performance improvement and support stakeholder relationship management.
Our key stakeholders are:
- Mainstream banks
- Challenger banks
- Non-bank lenders
- Insurers, Brokers and Distributors
- Investors
- CDFIs (investees and others)
- Credit Unions (recipients of grant and other funding and support)
- Trade bodies (eg All Together Money, Responsible Finance, UK Finance, ABI, BIBA)
- Civil society organisations (eg Scope, SEA)
- Consumer Organisations and Financial Inclusion Champions (eg Fair By Design, Citizens Advice, Which?)
We aim to repeat this survey every two years.
CPV: Customer survey services · Survey design services · Survey services
The lotProcurement structure
single lot · value publishedLot #1Published value£10,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lot awarding rule: Your experience and Fee
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 22 Jul 2026, 14:57 BST
- Last source update
- 22 Jul 2026, 14:57 BST
- Authority reference
2026-F4AF-028- FTS notice number
2026/S 000-069255- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-06d10eFind a Tender
How it was run
Official notice- Submission deadline
- 7 Aug 2026, 12:00 BST
- Clarification deadline
- 5 Aug 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
Timeline
22 Jul 2026 → 17 Aug 2026 · 4 dates- Tender notice published91 days ago22 Jul 2026, 14:57 BST
- Clarification questions by77 days ago5 Aug 2026, 17:00 BST
- Submission deadline75 days ago7 Aug 2026, 12:00 BST
- Contract starts66 days ago17 Aug 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Tender notice published22 Jul 2026, 14:57 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Responses will only be accepted via the In-Tend Eprocurement Portal
Notices published for this procedure
- Tender notice Tender notice on Find a Tender