Official UK procurement notice
Port of Dover - Customer Experience Consultant Framework
Authority: Dover Harbour Board (Public body)
Sectors: Research & Development (R&D) (73)Business Services & Consultancy (79) Delivery: Delivery location not published
Framework ceiling (notional)£0framework ceiling, not attributable revenue
Submissions closed 17 Sept 2026awarded 22 Oct 2026
Award (standstill) to Foursails Partnership Ltd
Framework period 2 yrsends 1 Oct 2028 · starts 1 Oct 2026
What is being bought
Published requirement descriptionThe Port wishes to procure Customer Experience Consultancy Framework to support the IGNITE programme.
CPV: Business and management consultancy and related services · Customer satisfaction survey · Customer services · Customer survey services · Customer-care services · Research and development consultancy services
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Framework period
- 2 yrs from 1 Oct 2026
Published description of the framework
Please refer to tender documentation
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (2)
- Quality / Technical: 70%
- Commercial: 30%
Published award criteria (2)
- Commercial
- Quality / Technical
What this means for your bid
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- “Port of Dover - Customer Experience Consultant Framework” is a framework: the contest is a place on its panel, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 18 Aug 2026, 13:56 BST
- Last source update
- 22 Oct 2026, 14:52 BST
- Award evaluation window
- Submission end – 18 Sept 2026
- Authority reference
DHB/IGNITE/002- FTS notice number
2026/S 000-078563- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-06e696Find a Tender
How it was run
Official noticeRun through: In-tend · Who buys & how to bid on In-tend
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
- Appointment period ends
- 17 Sept 2026, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
18 Aug 2026 → 2 Nov 2026 · 7 dates- Tender notice published65 days ago18 Aug 2026, 13:56 BST
- Admission / appointment period ends35 days ago · period end, not a bid countdown17 Sept 2026, 23:59 BST
- Award decision expected by34 days ago18 Sept 2026, 23:59 BST
- Contract starts22 days ago1 Oct 2026, 00:00 BST
- Assessment summaries sent1 day ago22 Oct 2026, 00:00 BST
- Latest notice publishedearlier today22 Oct 2026, 14:52 BST
- Today22 Oct 2026
- Standstill endsin 11 days2 Nov 2026, 23:59 GMT
Notice history
4 events · 2 releases on Find a Tender · since 18 Aug 2026- Tender notice published18 Aug 2026, 13:56 BSTUK4
- Contract award notice published22 Oct 2026, 14:52 BSTUK6
- Status changed to complete22 Oct 2026, 14:52 BST
- Contract signature expected4 Nov 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Foursails Partnership LtdCustomer Experience Consultant Framework5 Nov 2026 – 5 Nov 2028 | £1,200,000 inc. VAT | 22 Oct 2026standstill to 2 Nov 2026 | Standstill |
Contracting authority & participating public bodies
Framework contractors & participating bidders
1 commercial party on the notice- Foursails Partnership LtdFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender