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AwardedFind a Tender · award

Provision of Customer Insight/Feedback Tool

Buyer: Together Housing Association Limited →

View official notice ↗Official source

BuyerTogether Housing Association Limited
StatusAwarded
Deadline27 Mar 2026
Value£0
Published9 Jul 2026

What is being bought

Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£400,000

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-050291
Latest release ID064645-2026
Latest release timestampThu Jul 09 2026 11:06:18 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/017322-2026
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
9 Jul 2026award, contract064645-2026
1 May 2026award, contract040720-2026
26 Feb 2026tender017322-2026
14 Apr 2025planning014984-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (4 releases)
9 Jul 2026 · 064645-2026 · award, contract
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1 May 2026 · 040720-2026 · award, contract
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26 Feb 2026 · 017322-2026 · tender
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        "id": "1",
        "value": {
          "currency": "AED",
          "amountGross": 0
        },
        "status": "active",
        "renewal": {
          "description": "Two x 12 Months Optional Extension Periods."
        },
        "hasRenewal": true,
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality Questionnaire",
              "type": "quality",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Social Value Question",
              "type": "quality",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Pricing",
              "type": "price",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2030-08-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "79342310",
            "scheme": "CPV",
            "description": "Customer survey services"
          },
          {
            "id": "79300000",
            "scheme": "CPV",
            "description": "Market and economic research; polling and statistics"
          },
          {
            "id": "79342311",
            "scheme": "CPV",
            "description": "Customer satisfaction survey"
          }
        ]
      }
    ],
    "title": "Provision of Customer Insight/Feedback Tool",
    "value": {
      "currency": "GBP",
      "amountGross": 0
    },
    "status": "active",
    "documents": [
      {
        "id": "L-1",
        "url": "https://in-tendhost.co.uk/together-housing/aspx/Home",
        "description": "To view all tender documents associated with this procurements please register as a supplier to the In-tend procurement portal using the above web address and express an interest in the project.",
        "documentType": "biddingDocuments"
      },
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "017322-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/017322-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-02-26T13:27:58Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "recurrence": {
      "dates": [
        {
          "startDate": "2030-02-25T23:59:59+00:00"
        }
      ]
    },
    "awardPeriod": {
      "endDate": "2026-05-05T23:59:59+01:00"
    },
    "description": "Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis.  The customer insight/feedback tool is to be used by multiple workstreams  to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams.\nTogether Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. \nTogether Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. \tThe contract will commence on 1st September 2026. \nTogether Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.",
    "tenderPeriod": {
      "endDate": "2026-03-27T17:00:00+00:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-03-13T17:00:00+00:00"
    },
    "hasRecurrence": true,
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Tender submissions are to be submitted electronically at https://in-tendhost.co.uk/together-housing/aspx/Home",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-CHC-28687R",
      "name": "Together Housing Association Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE44",
        "country": "GB",
        "locality": "Halifax",
        "postalCode": "HX1 2EB",
        "countryName": "United Kingdom",
        "streetAddress": "Bull Green House"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "28687R",
        "scheme": "GB-CHC"
      },
      "contactPoint": {
        "email": "thg.procurement@togetherhousing.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
14 Apr 2025 · 014984-2025 · planning
{
  "id": "014984-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-04-14T14:25:03+01:00",
  "ocid": "ocds-h6vhtk-050291",
  "buyer": {
    "id": "GB-CHC-28687R",
    "name": "Together Housing Association Limited"
  },
  "tender": {
    "id": "ocds-h6vhtk-050291",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2029-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2030-08-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79300000",
            "scheme": "CPV",
            "description": "Market and economic research; polling and statistics"
          }
        ]
      }
    ],
    "title": "Customer Insight Tool",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Together Housing Association Ltd (THA) are seeking to engage with suppliers in connection with services associated with the collection of customer insights which effectively capture customer satisfaction for services involving single or multiple transactions.\nCustomer interactions are categorised into workflows, more details on the workflow can be found in the 'Expression of Interest (EOI) Questionnaire'  \nAt this stage, THA are keen to understand the current and upcoming solutions available in the market, as well as getting to know the supplier services, capabilities and experience in public sector tendering processes.\nTo help inform THA, there is an EOI Questionnaire available for completion and return to THA by 16th May 2025. Suppliers wishing to view and complete the questionnaires should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement exercise.\nPlease review the relevant questionnaires for more information",
    "communication": {
      "futureNoticeDate": "2026-01-30T23:59:59Z"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-CHC-28687R",
      "name": "Together Housing Association Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE44",
        "country": "GB",
        "locality": "Halifax",
        "postalCode": "HX1 2EB",
        "countryName": "United Kingdom",
        "streetAddress": "Bull Green House"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "28687R",
        "scheme": "GB-CHC"
      },
      "contactPoint": {
        "email": "thg.procurement@togetherhousing.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PQJG-5434-MPPM",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "014984-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/014984-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-04-14T14:25:03+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-05-16T23:59:59+01:00",
        "description": "At this stage, THA are seeking responses to our engagement questionnaire. Suppliers should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement process in order to receive a copy of the questionnaires for completion.\nThe deadline date for submission of questionnaire responses is 16th May 2025. Completed questionnaires should be submitted to 'thg.procurement@togetherhousing.co.uk'.\nTHA may conduct meetings following the receipt of questionnaire responses and may also host market engagement sessions, such as webinars or supplier days."
      }
    ]
  },
  "initiationType": "tender"
}