Lot 1
No lot description published.
View official notice ↗Official source
Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.
No lot description published.
No usable CPV category has been published, so a comparable market set cannot yet be built.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-050291 |
|---|---|
| Latest release ID | 064645-2026 |
| Latest release timestamp | Thu Jul 09 2026 11:06:18 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | https://www.find-tender.service.gov.uk/Notice/017322-2026 |
| Tender status | complete |
| Procurement method | open |
| Procurement method details | Open procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 0 |
| Tender documents in source | 1 |
| Awards in latest release | 1 |
| Contracts in latest release | 1 |
| Parties in latest release | 2 |
| Date | Event | Reference |
|---|---|---|
| 9 Jul 2026 | award, contract | 064645-2026 |
| 1 May 2026 | award, contract | 040720-2026 |
| 26 Feb 2026 | tender | 017322-2026 |
| 14 Apr 2025 | planning | 014984-2025 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
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"endDate": "2026-05-05T23:59:59+01:00"
},
"description": "Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams.\nTogether Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. \nTogether Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. \tThe contract will commence on 1st September 2026. \nTogether Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.",
"tenderPeriod": {
"endDate": "2026-03-27T17:00:00+00:00"
},
"enquiryPeriod": {
"endDate": "2026-03-13T17:00:00+00:00"
},
"hasRecurrence": true,
"aboveThreshold": true,
"submissionTerms": {
"languages": [
"en"
],
"electronicSubmissionPolicy": "allowed"
},
"procurementMethod": "open",
"mainProcurementCategory": "services",
"submissionMethodDetails": "Tender submissions are to be submitted electronically at https://in-tendhost.co.uk/together-housing/aspx/Home",
"procurementMethodDetails": "Open procedure"
},
"parties": [
{
"id": "GB-CHC-28687R",
"name": "Together Housing Association Limited",
"roles": [
"buyer"
],
"address": {
"region": "UKE44",
"country": "GB",
"locality": "Halifax",
"postalCode": "HX1 2EB",
"countryName": "United Kingdom",
"streetAddress": "Bull Green House"
},
"details": {
"classifications": [
{
"id": "publicUndertaking",
"scheme": "UK_CA_TYPE",
"description": "Public undertaking"
}
]
},
"identifier": {
"id": "28687R",
"scheme": "GB-CHC"
},
"contactPoint": {
"email": "thg.procurement@togetherhousing.co.uk"
}
}
],
"language": "en",
"initiationType": "tender"
}{
"id": "014984-2025",
"tag": [
"planning"
],
"date": "2025-04-14T14:25:03+01:00",
"ocid": "ocds-h6vhtk-050291",
"buyer": {
"id": "GB-CHC-28687R",
"name": "Together Housing Association Limited"
},
"tender": {
"id": "ocds-h6vhtk-050291",
"lots": [
{
"id": "1",
"status": "planning",
"hasRenewal": true,
"suitability": {
"sme": true,
"vcse": true
},
"contractPeriod": {
"endDate": "2029-08-31T23:59:59+01:00",
"startDate": "2026-09-01T00:00:00+01:00",
"maxExtentDate": "2030-08-31T23:59:59+01:00"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKC",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKD",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKE",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"additionalClassifications": [
{
"id": "79300000",
"scheme": "CPV",
"description": "Market and economic research; polling and statistics"
}
]
}
],
"title": "Customer Insight Tool",
"status": "planning",
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"description": "Together Housing Association Ltd (THA) are seeking to engage with suppliers in connection with services associated with the collection of customer insights which effectively capture customer satisfaction for services involving single or multiple transactions.\nCustomer interactions are categorised into workflows, more details on the workflow can be found in the 'Expression of Interest (EOI) Questionnaire' \nAt this stage, THA are keen to understand the current and upcoming solutions available in the market, as well as getting to know the supplier services, capabilities and experience in public sector tendering processes.\nTo help inform THA, there is an EOI Questionnaire available for completion and return to THA by 16th May 2025. Suppliers wishing to view and complete the questionnaires should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement exercise.\nPlease review the relevant questionnaires for more information",
"communication": {
"futureNoticeDate": "2026-01-30T23:59:59Z"
},
"aboveThreshold": true,
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CHC-28687R",
"name": "Together Housing Association Limited",
"roles": [
"buyer"
],
"address": {
"region": "UKE44",
"country": "GB",
"locality": "Halifax",
"postalCode": "HX1 2EB",
"countryName": "United Kingdom",
"streetAddress": "Bull Green House"
},
"details": {
"classifications": [
{
"id": "publicUndertaking",
"scheme": "UK_CA_TYPE",
"description": "Public undertaking"
}
]
},
"identifier": {
"id": "28687R",
"scheme": "GB-CHC"
},
"contactPoint": {
"email": "thg.procurement@togetherhousing.co.uk"
},
"additionalIdentifiers": [
{
"id": "PQJG-5434-MPPM",
"scheme": "GB-PPON"
}
]
}
],
"language": "en",
"planning": {
"documents": [
{
"id": "014984-2025",
"url": "https://www.find-tender.service.gov.uk/Notice/014984-2025",
"format": "text/html",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"documentType": "marketEngagementNotice",
"datePublished": "2025-04-14T14:25:03+01:00"
}
],
"milestones": [
{
"id": "engagement",
"type": "engagement",
"status": "scheduled",
"dueDate": "2025-05-16T23:59:59+01:00",
"description": "At this stage, THA are seeking responses to our engagement questionnaire. Suppliers should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement process in order to receive a copy of the questionnaires for completion.\nThe deadline date for submission of questionnaire responses is 16th May 2025. Completed questionnaires should be submitted to 'thg.procurement@togetherhousing.co.uk'.\nTHA may conduct meetings following the receipt of questionnaire responses and may also host market engagement sessions, such as webinars or supplier days."
}
]
},
"initiationType": "tender"
}