← Back to search results

AwardedFind a Tender · award

Customer Perception Surveys

Buyer: LONDON & QUADRANT HOUSING TRUST →

View official notice ↗Official source

BuyerLONDON & QUADRANT HOUSING TRUST
StatusAwarded
Deadline25 Feb 2026
Value£345,000
Published1 May 2026

What is being bought

L&Q is seeking an independent, experienced research supplier to deliver a three‑year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end‑to‑end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

1

Statuspending
Value£344,421
Contract periodFrom 29 May 2026 to 28 May 2029

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-061078
Latest release ID040538-2026
Latest release timestampFri May 01 2026 12:53:32 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/007414-2026
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
1 May 2026award, contract040538-2026
28 Jan 2026tender007414-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "040538-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 10,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 10,
        "measure": "finalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 10,
        "measure": "smeFinalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "vcseFinalStageBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-05-01T13:53:32+01:00",
  "ocid": "ocds-h6vhtk-061078",
  "buyer": {
    "id": "GB-COH-IP030441",
    "name": "LONDON & QUADRANT HOUSING TRUST"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-05-01T00:00:00+01:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79310000",
              "scheme": "CPV",
              "description": "Market research services"
            },
            {
              "id": "79342310",
              "scheme": "CPV",
              "description": "Customer survey services"
            },
            {
              "id": "79342311",
              "scheme": "CPV",
              "description": "Customer satisfaction survey"
            }
          ]
        }
      ],
      "value": {
        "amount": 344421,
        "currency": "GBP",
        "amountGross": 413305.2
      },
      "status": "pending",
      "documents": [
        {
          "id": "040538-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/040538-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-05-01T13:53:32+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-02841970",
          "name": "BMG RESEARCH LTD"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-05-29T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-05-28T23:59:59+01:00",
        "startDate": "2026-05-29T00:00:00+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-05-14T23:59:59+01:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2026-05-01T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-061078",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "Customer Perception Surveys",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "L&Q is seeking an independent, experienced research supplier to deliver a three‑year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end‑to‑end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-COH-IP030441",
      "name": "LONDON & QUADRANT HOUSING TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E15 4PN",
        "countryName": "United Kingdom",
        "streetAddress": "29-35 West Ham Lane"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "IP030441",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "karibarratt@lqgroup.org.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PJQV-6311-TQXL",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-02841970",
      "name": "BMG RESEARCH LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKD63",
        "country": "GB",
        "locality": "Cheshire",
        "postalCode": "WA6 0AR",
        "countryName": "United Kingdom",
        "streetAddress": "Spring Lodge 172 Chester Road"
      },
      "details": {
        "url": "https://bmgresearch.com/",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "02841970",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "Tenders@bmgresearch.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNDR-5918-WHYT",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
1 May 2026 · 040538-2026 · award, contract
{
  "id": "040538-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 10,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 10,
        "measure": "finalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 10,
        "measure": "smeFinalStageBids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "vcseFinalStageBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-05-01T13:53:32+01:00",
  "ocid": "ocds-h6vhtk-061078",
  "buyer": {
    "id": "GB-COH-IP030441",
    "name": "LONDON & QUADRANT HOUSING TRUST"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-05-01T00:00:00+01:00",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79310000",
              "scheme": "CPV",
              "description": "Market research services"
            },
            {
              "id": "79342310",
              "scheme": "CPV",
              "description": "Customer survey services"
            },
            {
              "id": "79342311",
              "scheme": "CPV",
              "description": "Customer satisfaction survey"
            }
          ]
        }
      ],
      "value": {
        "amount": 344421,
        "currency": "GBP",
        "amountGross": 413305.2
      },
      "status": "pending",
      "documents": [
        {
          "id": "040538-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/040538-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-05-01T13:53:32+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-02841970",
          "name": "BMG RESEARCH LTD"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-05-29T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-05-28T23:59:59+01:00",
        "startDate": "2026-05-29T00:00:00+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-05-14T23:59:59+01:00"
      },
      "mainProcurementCategory": "services",
      "assessmentSummariesDateSent": "2026-05-01T00:00:00+01:00"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-061078",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "Customer Perception Surveys",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "L&Q is seeking an independent, experienced research supplier to deliver a three‑year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end‑to‑end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-COH-IP030441",
      "name": "LONDON & QUADRANT HOUSING TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E15 4PN",
        "countryName": "United Kingdom",
        "streetAddress": "29-35 West Ham Lane"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "IP030441",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "karibarratt@lqgroup.org.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PJQV-6311-TQXL",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-02841970",
      "name": "BMG RESEARCH LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKD63",
        "country": "GB",
        "locality": "Cheshire",
        "postalCode": "WA6 0AR",
        "countryName": "United Kingdom",
        "streetAddress": "Spring Lodge 172 Chester Road"
      },
      "details": {
        "url": "https://bmgresearch.com/",
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "02841970",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "Tenders@bmgresearch.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNDR-5918-WHYT",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
28 Jan 2026 · 007414-2026 · tender
{
  "id": "007414-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-01-28T09:59:53Z",
  "ocid": "ocds-h6vhtk-061078",
  "buyer": {
    "id": "GB-COH-IP030441",
    "name": "LONDON & QUADRANT HOUSING TRUST"
  },
  "tender": {
    "id": "ocds-h6vhtk-061078",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 345000,
          "currency": "GBP",
          "amountGross": 414000
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Price",
              "type": "price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-04-01T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79310000",
            "scheme": "CPV",
            "description": "Market research services"
          },
          {
            "id": "79342310",
            "scheme": "CPV",
            "description": "Customer survey services"
          },
          {
            "id": "79342311",
            "scheme": "CPV",
            "description": "Customer satisfaction survey"
          }
        ]
      }
    ],
    "title": "Customer Perception Surveys",
    "value": {
      "amount": 345000,
      "currency": "GBP",
      "amountGross": 414000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "L-1",
        "url": "https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/ProjectManage/1930",
        "documentType": "biddingDocuments"
      },
      {
        "id": "007414-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/007414-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-01-28T09:59:53Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-03-09T23:59:59Z"
    },
    "description": "L&Q is seeking an independent, experienced research supplier to deliver a three‑year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end‑to‑end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.",
    "tenderPeriod": {
      "endDate": "2026-02-25T12:00:00Z"
    },
    "enquiryPeriod": {
      "endDate": "2026-02-10T12:00:00Z"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Please register on our portal In-Tend and search for Customer Perception Surveys \nhttps://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home\nhttps://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/ProjectManage/1930",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-COH-IP030441",
      "name": "LONDON & QUADRANT HOUSING TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E15 4PN",
        "countryName": "United Kingdom",
        "streetAddress": "29-35 West Ham Lane"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "IP030441",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "name": "Kari Barratt",
        "email": "karibarratt@lqgroup.org.uk",
        "telephone": "+442081890169"
      },
      "additionalIdentifiers": [
        {
          "id": "PJQV-6311-TQXL",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}