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active
Official procurement procedure

Customer closeness

Customer survey services
UK
Published value
£180,000
Submission deadline 23 Aug 2021, 17:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Ordnance Survey Ltd: "Customer closeness". Published status: active. Published value: £180,000. 1 published lot. Recorded submission deadline: 23 Aug 2021, 17:00 BST. See the official notice for participation instructions.
Contracting AuthorityOrdnance Survey LtdScope & CategoriesNot publishedSubmission Window
Closed
23 Aug 2021, 17:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£180,000
Bidder Intelligence · Authority Profile: Ordnance Survey Ltd
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Ordnance Survey Ltd. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityOrdnance Survey Ltd
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published23 Jul 2021, 09:15 BST
Last source update23 Jul 2021, 09:15 BST
Recurring procurementNo
ClassificationCustomer survey services
Delivery area
UK
OCIDocds-h6vhtk-02cb90
What is being bought
The Customer Team is focused on orientating the business to our value of ‘Think Customer’ and on helping to achieve the Customer & Marketing strategy. To achieve this objective, the team would like to conduct customer immersion sessions that help the Executive team to hear and understand the “voice of our customers”. OS is seeking a supplier that can help drive customer centricity throughout the organisation enabling our people to connect, listen, understand and act upon the voice of our customers.
What changed
From the official release history
  1. Published value updated to £180,000
    23 Jul 2021, 09:15 BST
  2. Status changed to active
    23 Jul 2021, 09:15 BST
  3. Official notice release published
    23 Jul 2021, 09:15 BST
  4. Submission deadline changed to 23 Aug 2021, 17:00 BST
    23 Jul 2021, 09:15 BST
  5. Buyer information updated
    23 Jul 2021, 09:15 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£180,000
    The Customer Team is focused on orientating the business to our value of ‘Think Customer’ and on helping to achieve the Customer & Marketing strategy. To achieve this objective, the team would like to conduct customer immersion sessions that help the Executive team to hear and understand the “voice of our customers”. OS is seeking a supplier that can help drive customer centricity throughout the organisation enabling our people to connect, listen, understand and act upon the voice of our customers.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    23 Jul 2021, 09:15 BST
  2. Submission deadline
    23 Aug 2021, 17:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Ordnance Survey Ltd

Contracting authority GB-FTS-23223
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published