Official UK procurement notice
Customer closeness · UK public procurement notice
Authority: ORDNANCE SURVEY LIMITED (Central government)
The Customer Team is focused on orientating the business to our value of ‘Think Customer’ and on helping to achieve the Customer & Marketing strategy. To achieve this objective, the team would like to conduct customer immersion sessions that help the Executive team to hear and understand the “voice of our customers”.
What is being bought
Published requirement descriptionThe Customer Team is focused on orientating the business to our value of ‘Think Customer’ and on helping to achieve the Customer & Marketing strategy. To achieve this objective, the team would like to conduct customer immersion sessions that help the Executive team to hear and understand the “voice of our customers”.
OS is seeking a supplier that can help drive customer centricity throughout the organisation enabling our people to connect, listen, understand and act upon the voice of our customers.
CPV: Customer survey services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£180,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Staff
- Names and qualifications of delivery staff must be submitted
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 23 Jul 2021, 09:15 BST
- Last source update
- 23 Jul 2021, 09:15 BST
- Award evaluation window
- 23 Aug 2021 – …
- Authority reference
BS2163.2021- FTS notice number
2021/S 000-017442- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02cb90Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Customer-survey-services./9K863N28N6 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/9K863N28N6 GO Reference: GO-2021723-PRO-18617950
How it was run
Official notice- Submission deadline
- 23 Aug 2021, 17:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 23 Aug 2021, 17:00 BST
Timeline
23 Jul 2021 → 30 Sept 2021 · 4 dates- Notice published23 Jul 2021, 09:15 BST
- Submission deadline23 Aug 2021, 17:00 BST
- Bids opened23 Aug 2021, 17:00 BST
- Bids must remain valid until30 Sept 2021, 23:59 BST
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria