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Official procurement procedure

Customer Journey Mapping

Corporate governance rating services
Customer survey services
Wales (UKL)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Natural Resources Wales: "Customer Journey Mapping". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNatural Resources WalesScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Natural Resources Wales
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Natural Resources Wales. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNatural Resources Wales
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published2 May 2023, 09:25 BST
Last source update2 May 2023, 09:25 BST
Recurring procurementNot published
ClassificationCorporate governance rating services, Customer survey services
Delivery area
Wales (UKL)
OCIDocds-h6vhtk-02fedf
What is being bought
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. T
What changed
From the official release history
  1. tender value changed
    2 May 2023, 09:25 BST
  2. Status changed to complete
    2 May 2023, 09:25 BST
  3. Official notice release published
    2 May 2023, 09:25 BST
  4. Submission deadline changed to published date
    2 May 2023, 09:25 BST
  5. Published value updated to £150,000
    8 Dec 2021, 16:15 GMT
  6. Status changed to active
    8 Dec 2021, 16:15 GMT
  7. Official notice release published
    8 Dec 2021, 16:15 GMT
  8. Submission deadline changed to 20 Jan 2022, 14:00 GMT
    8 Dec 2021, 16:15 GMT
  9. Buyer information updated
    8 Dec 2021, 16:15 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Since its creation in 2013, NRW has never measured the holistic customer experience. Historically, any mapping activity has been conducted with an internal view and by internal staff. With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. The successful provider will be able to deliver the service in both Welsh and English. Full details in specification.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    2 May 2023, 09:25 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 7 Feb 2022, 00:00 GMT · Not published
Commercial outcome and competition
Awards
Mima Group Limited
Not published · Not published · active
Contracts
Contract
Not published · signed 7 Feb 2022, 00:00 GMT · active
Bid statistics
highestValidBidValue: 149650
lowestValidBidValue: 140570
bids: 2 (lot 1)
electronicBids: 2 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 2 (lot 1)
highestValidBidValue: 149650 (lot 1)
lowestValidBidValue: 140570 (lot 1)
smeBids: 2 (lot 1)
Buyer and organisations in this procedure

Natural Resources Wales

Contracting authority GB-FTS-37189
View buyer profile

  • Natural Resources Wales
    buyer
    centralPurchasingBody

    Ty Cambria House, 29 Newport Road, Bangor, UKL, LL57 2DW
    peter.lees@cyfoethnaturiolcymru.gov.uk
    +44 300654916

  • High Court
    reviewBody

    Royal Courts of Justice, The Strand, London, WC2A 2LL
    +44 2079477501

  • Mima Group Limited
    supplier

    68-80 Hanbury Street, London, UK, E15JL
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published