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plannedFind a Tender · planning Update

Patient Healthcare Communications and Related IT Services Framework

Buyer: Surrey & Boarders Partnership NHS on behalf of NHS Commercial Solutions →

BuyerSurrey & Boarders Partnership NHS on behalf of NHS Commercial Solutions
Statusplanned
DeadlineNot published
Value£1,400,000,000
Published1 Aug 2025

What is being bought

NHS Commercial Solutions is seeking to engage with the market ahead of a potential procurement exercise for Patient Healthcare Communications and Related IT Services. We are inviting suppliers to participate in a Preliminary Market Engagement exercise via the Atamis procurement portal ( https://atamis-1928.my.site.com/) to help shape our requirements and assess market interest. This is not a call for competition and is being conducted without prejudice to any future procurement process. Please note this engagement is only for information and is not to be scored. The questions are categorised as below: Section 1: Supplier Information Section 2: Lot Interest and Capability Section 3: Technical Capability & Innovation Section 4: Commercial & Framework Design Section 5: General Feedback

Delivery location

UK, GB · UKC, GB · UKD, GB · UKG, GB · UKH, GB · UKJ, GB · UKK, GB · UKL, GB · UKL1, GB · UKL14, GB · UKL2, GB · UKM, GB · UKM5, GB · UKM7, GB · UKM8, GB · UKM9, GB · UKM91, GB · UKN, GB · UKN0, GB

Categories

Reprographic supplies 30192400Computer equipment and supplies 30200000Display screens 30231300Graphic display panels 31682230Radio, television, communication, telecommunication and related equipment 32000000Video-conferencing equipment 32232000Wireless telecommunications system 32510000Safety equipment 35113000Surveillance and security systems and devices 35120000Software package and information systems 48000000Sales or marketing software package 48481000Interactive voice response software package 48512000Video conferencing software package 48515000Development software package 48983000Postal and telecommunications services 64000000Telecommunications services 64200000Telephone and data transmission services 64210000Electronic message services 64216100Electronic mail services 64216120Health and safety services 71317200Health and safety consultancy services 71317210IT services: consulting, software development, Internet and support 72000000Video conferencing software development services 72212515Custom software development services 72230000Software support services 72261000Software development services 72262000Data services 72300000Internet services 72400000Advertising and marketing services 79340000Call centre 79512000Security services 79710000Health and social work services 85000000

Lot details

Lot 1

No lot description published.

Statusplanned
Contract periodFrom 2 Dec 2025 to 1 Dec 2027
SME suitabilitySuitable for SMEs

What is included

ItemCategoryQuantity
1Postal and telecommunications services, Interactive voice response software package, Radio, television, communication, telecommunication and related equipment, Health and safety services, Graphic display panels, Advertising and marketing services, Software package and information systems, Development software package, IT services: consulting, software development, Internet and support, Custom software development services, Software support services, Sales or marketing software package, Wireless telecommunications system, Video conferencing software package, Electronic message services, Electronic mail services, Safety equipment, Internet services, Computer equipment and supplies, Health and social work services, Display screens, Video-conferencing equipment, Call centre, Data services, Health and safety consultancy services, Surveillance and security systems and devices, Reprographic supplies, Telephone and data transmission services, Security services, Video conferencing software development services, Software development services, Telecommunications servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 30. The category anchor is Reprographic supplies (30192400); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 301,1183 median · 38 average (453 of 1,118 with a bid count)3.7 average (498 of 1,118 with named award suppliers)Not published
Same buyer2Not publishedNot publishedNot published
Delivery region: UK3485 median · 79.6 average (123 of 348 with a bid count)6.6 average (138 of 348 with named award suppliers)Not published
Similar published value (0.5×–2×)19Not publishedNot publishedNot published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetValue not published
No-engagement rationaleNot published
Planning documents1
Planning milestones1
MilestoneTypeDueStatus
NHS Commercial Solutions is seeking to engage with the market ahead of a potential procurement exercise for Patient Healthcare Communications and Related IT Services. We are inviting suppliers to participate in a Preliminary Market Engagement exercise via the Atamis procurement portal ( https://atamis-1928.my.site.com/) to help shape our requirements and assess market interest. This is not a call for competition and is being conducted without prejudice to any future procurement process. Please note this engagement is only for information and is not to be scored. The questions are categorised as below: Section 1: Supplier Information Section 2: Lot Interest and Capability Section 3: Technical Capability & Innovation Section 4: Commercial & Framework Design Section 5: General Feedbackengagement8 Aug 2025scheduled

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-051d1b
Latest release ID045233-2025
Latest release timestampFri Aug 01 2025 12:34:22 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusplanned
Procurement methodNot published
Procurement method detailsNot published
Main procurement categoryservices
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender value£1,400,000,000
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
1 Aug 2025planningUpdate045233-2025
31 Jul 2025planning044802-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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            "description": "Internet services"
          },
          {
            "id": "30200000",
            "scheme": "CPV",
            "description": "Computer equipment and supplies"
          },
          {
            "id": "85000000",
            "scheme": "CPV",
            "description": "Health and social work services"
          },
          {
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            "id": "35120000",
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    ],
    "title": "Patient Healthcare Communications and Related IT Services Framework",
    "value": {
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      "currency": "GBP",
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    },
    "status": "planned",
    "amendments": [
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        "id": "045233-2025",
        "description": "To specify the portal being used for the Preliminary market engagement."
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      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
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    },
    "description": "NHS Commercial Solutions is seeking to engage with the market ahead of a potential procurement exercise for Patient Healthcare Communications and Related IT Services.\nWe are inviting suppliers to participate in a Preliminary Market Engagement exercise via the Atamis procurement portal ( https://atamis-1928.my.site.com/) to help shape our requirements and assess market interest. This is not a call for competition and is being conducted without prejudice to any future procurement process. Please note this engagement is only for information and is not to be scored.\nThe questions are categorised as below:\nSection 1: Supplier Information\nSection 2: Lot Interest and Capability\nSection 3: Technical Capability & Innovation\nSection 4: Commercial & Framework Design\nSection 5: General Feedback",
    "communication": {
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      "address": {
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        "locality": "Dorking",
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        "countryName": "United Kingdom",
        "streetAddress": "The Atrium, Curtis Road"
      },
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        "description": "NHS Commercial Solutions is seeking to engage with the market ahead of a potential procurement exercise for Patient Healthcare Communications and Related IT Services.\nWe are inviting suppliers to participate in a Preliminary Market Engagement exercise via the Atamis procurement portal ( https://atamis-1928.my.site.com/) to help shape our requirements and assess market interest. This is not a call for competition and is being conducted without prejudice to any future procurement process. Please note this engagement is only for information and is not to be scored.\nThe questions are categorised as below:\nSection 1: Supplier Information\nSection 2: Lot Interest and Capability\nSection 3: Technical Capability & Innovation\nSection 4: Commercial & Framework Design\nSection 5: General Feedback"
      }
    ]
  },
  "initiationType": "tender"
}
Complete JSON history (2 releases)
1 Aug 2025 · 045233-2025 · planningUpdate
{
  "id": "045233-2025",
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          },
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          },
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          },
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            "description": "Health and safety consultancy services"
          },
          {
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            "scheme": "CPV",
            "description": "Surveillance and security systems and devices"
          },
          {
            "id": "30192400",
            "scheme": "CPV",
            "description": "Reprographic supplies"
          },
          {
            "id": "64210000",
            "scheme": "CPV",
            "description": "Telephone and data transmission services"
          },
          {
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            "scheme": "CPV",
            "description": "Security services"
          },
          {
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          },
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          },
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            "id": "64200000",
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          }
        ]
      }
    ],
    "title": "Patient Healthcare Communications and Related IT Services Framework",
    "value": {
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    },
    "status": "planned",
    "amendments": [
      {
        "id": "045233-2025",
        "description": "To specify the portal being used for the Preliminary market engagement."
      }
    ],
    "legalBasis": {
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    "description": "NHS Commercial Solutions is seeking to engage with the market ahead of a potential procurement exercise for Patient Healthcare Communications and Related IT Services.\nWe are inviting suppliers to participate in a Preliminary Market Engagement exercise via the Atamis procurement portal ( https://atamis-1928.my.site.com/) to help shape our requirements and assess market interest. This is not a call for competition and is being conducted without prejudice to any future procurement process. Please note this engagement is only for information and is not to be scored.\nThe questions are categorised as below:\nSection 1: Supplier Information\nSection 2: Lot Interest and Capability\nSection 3: Technical Capability & Innovation\nSection 4: Commercial & Framework Design\nSection 5: General Feedback",
    "communication": {
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  "language": "en",
  "planning": {
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    "milestones": [
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}
31 Jul 2025 · 044802-2025 · planning
{
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  "date": "2025-07-31T14:34:23+01:00",
  "ocid": "ocds-h6vhtk-051d1b",
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