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Official procurement procedure
The provision of Universal Credit (UC) Contact Centre Services
Call centre
Location not published
Published value
Not published
Submission deadline Not published
Lots published0
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Department for Work and Pensions: "The provision of Universal Credit (UC) Contact Centre Services". Published status: tenderUpdate. Published value: Value not published. Lot information not published. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Department for Work and Pensions | Scope & Categories | Not published | Submission Window | Recorded No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Department for Work and Pensions
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Department for Work and Pensions. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Competition Density
4.2Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 13 active published awards; 13 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDepartment for Work and Pensions | Procedure methodNot published | Procurement categoryNot published |
StatusNot published | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published4 Aug 2021, 22:45 BST | Last source update4 Aug 2021, 22:45 BST | Recurring procurementNot published |
ClassificationCall centre | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-02a7bd | ||
What is being bought
The contract will include the delivery of contact centre telephony services for Universal Credit customers to enable them to access information about UC services and will include the ability to on-board additional service lines of a similar nature during the lifetime of the contract.
What changed
From the official release history
- tender value changed
4 Aug 2021, 22:45 BST - Status changed to published status
4 Aug 2021, 22:45 BST - Official notice release published
4 Aug 2021, 22:45 BST - Buyer information updated
4 Aug 2021, 22:45 BST - Published value updated to £200,000,000
19 Apr 2021, 22:54 BST - Status changed to planned
19 Apr 2021, 22:54 BST - Official notice release published
19 Apr 2021, 22:54 BST - Buyer information updated
19 Apr 2021, 22:54 BST - Published tender amendment
Not publishedThe PIN is being cancelled due to Change in Strategy and Approach.
Lots and requirements (0)
Published by the contracting authority
No lots are published for this procedure
Timeline
- Procedure published
4 Aug 2021, 22:45 BST
Commercial outcome and competition
AwardsNo award published |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Department for Work and Pensions
Contracting authority GB-FTS-1376Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published