Official UK procurement notice
Tenant Satisfaction Surveys · UK public procurement notice
Authority: Midland Heart (Public body)
What is being bought
Published requirement descriptionMidland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart’s tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart’s core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM’s, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart’s core functions.
CPV: Customer survey services · Survey services
The lotProcurement structure
single lot · no lot value publishedLot #1Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction…Awarded
Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60%
- Price: 40%
- Suitability
(MICE) - Market research society or equivalent is required as a minimum.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 22 Feb 2024, 14:47 GMT
- Last source update
- 6 Jun 2024, 09:41 BST
- Award evaluation window
- 26 Mar 2024 – …
- Authority reference
MH 0091- FTS notice number
2024/S 000-017540- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-043c30Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
How it was run
Official notice- Submission deadline
- 25 Mar 2024, 17:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 26 Mar 2024, 12:00 GMT
Timeline
25 Mar 2024 → 6 Jun 2024 · 3 dates- Submission deadline25 Mar 2024, 17:00 GMT
- Bids opened26 Mar 2024, 12:00 GMT
- Notice published6 Jun 2024, 09:41 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete6 Jun 2024, 09:41 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| MEL Research Ltd | £500,000 † | — | Awarded |
Contracts
Tenant Satisfaction Surveys · MEL Research Ltd
- Signed
- 6 Jun 2024
- Value
- £500,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids · 4 electronic | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Cabinet OfficeReview body
- Centre for Effective Dispute ResolutionMediation body
Bidders & participating suppliers
1 commercial party on the notice- MEL ResearchAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria