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Official procurement procedure

Tenant Satisfaction Surveys

Customer survey services
Survey services
West Midlands (UKG)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Midland Heart: "Tenant Satisfaction Surveys". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityMidland HeartScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Midland Heart
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Midland Heart. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.5Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityMidland Heart
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published6 Jun 2024, 09:41 BST
Last source update6 Jun 2024, 09:41 BST
Recurring procurementNot published
ClassificationCustomer survey services, Survey services
Delivery area
West Midlands (UKG)
OCIDocds-h6vhtk-043c30
What is being bought
Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart’s tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart’s core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM’s, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart’s core functions.
What changed
From the official release history
  1. Status changed to complete
    6 Jun 2024, 09:41 BST
  2. Official notice release published
    6 Jun 2024, 09:41 BST
  3. Submission deadline changed to published date
    6 Jun 2024, 09:41 BST
  4. Status changed to active
    22 Feb 2024, 14:47 GMT
  5. Official notice release published
    22 Feb 2024, 14:47 GMT
  6. Submission deadline changed to 25 Mar 2024, 17:00 GMT
    22 Feb 2024, 14:47 GMT
  7. Buyer information updated
    22 Feb 2024, 14:47 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    6 Jun 2024, 09:41 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 6 Jun 2024, 00:00 BST · £500,000
Commercial outcome and competition
Awards
MEL Research
Not published · Not published · active
Contracts
Tenant Satisfaction Surveys
£500,000 · signed 6 Jun 2024, 00:00 BST · active
Bid statistics
bids: 4 (lot 1)
electronicBids: 4 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Midland Heart

Contracting authority GB-FTS-105839
View buyer profile

  • Midland Heart
    buyer

    IP30069R
    20 Bath Row, Birmingham, UKG, B15 1LZ
    alex.lawrence@midlandheart.org.uk
    +44 7926065667

  • Cabinet Office
    reviewBody

    70 Whitehall, Westminster

  • Centre for Effective Dispute Resolution
    mediationBody

    100 St Pauls Church Yard, London, EC4M 8BU

  • MEL Research
    supplier

    03000946
    Somerset House, 37 Temple Street, Birmingham, UKG, B2 5DP
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published