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planned
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Kings College Hospital Patient Experience and Communication

Customer satisfaction survey
Customer survey services
London (UKI45)
Published value
£405,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: King’s College Hospital NHS Foundation Trust: "Kings College Hospital Patient Experience and Communication". Published status: planned. Published value: £405,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityKing’s College Hospital NHS Foundation TrustScope & CategoriesNot publishedSubmission Window
planned
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£405,000
Bidder Intelligence · Authority Profile: King’s College Hospital NHS Foundation Trust
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for King’s College Hospital NHS Foundation Trust. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1.7Bids / Report
76.9% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 14 active published awards; 13 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityKing’s College Hospital NHS Foundation Trust
Procedure methodNot published
Procurement categoryNot published
Statusplanned
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published31 Jan 2024, 09:50 GMT
Last source update31 Jan 2024, 09:50 GMT
Recurring procurementNot published
ClassificationCustomer satisfaction survey, Customer survey services
Delivery area
London (UKI45)
OCIDocds-h6vhtk-0435eb
What is being bought
The patient experience survey is designed to collect valuable insights and feedback from individuals/patients who have undergone care at King's College Hospital. This feedback is obtained through various mediums, including SMS (Short Message Service), paper, email, online links, QR codes, and IVR (Interactive Voice Response), ensuring diverse and comprehensive input from the patients' perspectives.
What changed
From the official release history
  1. Published value updated to £405,000
    31 Jan 2024, 09:50 GMT
  2. Status changed to planned
    31 Jan 2024, 09:50 GMT
  3. Official notice release published
    31 Jan 2024, 09:50 GMT
  4. Buyer information updated
    31 Jan 2024, 09:50 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planned
    Published valueNot published
    King's College Hospital Trust employs a web-based analysis and reporting system for the administration of patient experience surveys. This system is actively utilized by the Patient Experience Team, Patient Outcomes Team, and Volunteering Service, enabling real-time collection of patient feedback. Beyond facilitating the nationally mandated Friends and Family Test (FFT), the system accommodates various ad-hoc and local surveys linked to key Trust quality priorities and strategies.<br/><br/>This system plays a crucial role in delivering and reporting the Friends and Family Test (FFT), a component of the standard NHS Contract. FFT results are submitted monthly to NHS England, contributing to national statistics and benchmarking efforts. The Trust employs a comprehensive approach, leveraging SMS, paper, email, online links, QR codes, and IVR. This enables the use of text messages, telephone surveys, and online platforms to extensively gather patient experience feedback.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    31 Jan 2024, 09:50 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

King’s College Hospital NHS Foundation Trust

Contracting authority GB-FTS-43761
View buyer profile

  • King’s College Hospital NHS Foundation Trust
    buyer

    KCH Business Park, 129 Coldharbour Lane, London, UKI45, SE5 9NY
    s.okhiria1@nhs.net
    +44 2045340573
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published