Find a TenderAwardedContract details notice
Published 2 Dec 2025, 15:56 GMT

Official UK procurement notice

Community Safety Public Perception Survey

Official notice

Authority: The Police and Crime Commissioner for Suffolk (Police & fire)

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Published estimate£280,000≈ £140k / year · £336,000 inc. VAT6.5% above final estimate
Submissions closed 2 Feb 2026awarded 20 Mar 2026
Awarded to Social and Market Strategic Research Ltd2 awards
Contract term 2 yrsends 30 Apr 2028 · up to 30 Apr 2030 with extensions · starts 1 May 2026

What is being bought

Published requirement description

Suffolk Police, the Police and Crime Commissioner for Suffolk (PCC), Suffolk County Council and Community Safety Partnerships representatives from Babergh, East Suffolk, Mid Suffolk, Ipswich, and West Suffolk are seeking a delivery partner for a project that obtains and interprets the views of Suffolk residents on community safety.

During 2025 a new Police and Crime Plan was developed covering the period 2025-2029, this has set out the policing priorities across Suffolk. The plan focuses on preventing crime and working with communities to make Suffolk a safer place to live, work, travel, and invest.

This survey will offer partners across Suffolk an insight into the views of residents to help shape activity at a community safety partnership level. All partners also want to be able to ensure that longitudinal information is available to help inform current strategic priorities and delivery. The work will build upon themed and localised consultations previously undertaken along with needs assessments undertaken for strategy development.

The partners are inviting bids from potential providers with extensive experience in large-scale, primary, human research within the community safety environment. This should specifically include policing, community safety, Criminal Justice and/or victims and witnesses of crime. The project will be a large scale, research survey giving a reliable and robust assessment of public perception of community safety and local policing. The successful provider would be expected to consult a representative cohort of Suffolk residents to seek their views and perceptions of community safety and local policing in the county to measure and understand progress being made against our priorities to inform policy and practice. This should be large enough to allow for segmentation at district level, on a demographic basis and between victims and non-victims

CPV: Customer satisfaction survey · Customer survey services · Survey analysis services · Survey conduction services · Survey services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEVCSEPublished value£280,000
Contract period: 1 May 2026 – 30 Apr 2028 (2 yrs) · up to 30 Apr 2030 with extensionsValue: £280,000 exc. VAT · £336,000 inc. VAT
Delivery: East of EnglandEligibility: SME eligibleVCSE eligible
Extensions: 2 x 12 months

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 30%Social value: 10%
Published award criteria (3)
  • Social Value
  • Quality
  • Price
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
2 Dec 2025, 15:56 GMT
Last source update
22 Jun 2026, 09:36 BST
Award evaluation window
Submission end – 2 Mar 2026
Authority reference
7F-2025-C024
FTS notice number
2026/S 000-001456
Latest notice
Contract details notice (UK7)
Classification (CPV)
Customer satisfaction surveyCustomer survey servicesSurvey analysis servicesSurvey conduction servicesSurvey services
Delivery area
East of England (UKH14)
Official registry OCID
ocds-h6vhtk-05ed3e Find a Tender

How it was run

Official notice
Run through: portal not identified
Electronic submission allowedLanguage: EN
Submission deadline
2 Feb 2026, 12:00 GMT
Clarification deadline
26 Jan 2026, 16:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

All details and tender documents can be found at -7force.force.com ↗

Timeline

2 Dec 2025 → 22 Jun 2026 · 10 dates
  1. Planning notice published324 days ago
    2 Dec 2025, 15:56 GMT
  2. Next notice expected304 days ago
    22 Dec 2025, 23:59 GMT
  3. Tender notice published287 days ago
    8 Jan 2026, 13:06 GMT
  4. Clarification questions by269 days ago
    26 Jan 2026, 16:00 GMT
  5. Submission deadline262 days ago
    2 Feb 2026, 12:00 GMT
  6. Award decision expected by234 days ago
    2 Mar 2026, 23:59 GMT
  7. Assessment summaries sent217 days ago
    20 Mar 2026
  8. Standstill ends205 days ago
    31 Mar 2026, 23:59 BST
  9. Contract starts175 days ago
    1 May 2026, 00:00 BST
  10. Latest notice published122 days ago
    22 Jun 2026, 09:36 BST

Notice history

9 events · 5 releases on Find a Tender · since 2 Dec 2025
  1. Pipeline notice published
    2 Dec 2025, 15:56 GMT
    UK1
  2. Tender notice published
    8 Jan 2026, 13:06 GMT
    UK4
  3. Status changed to active
    8 Jan 2026, 13:06 GMT
  4. Deadline published: 2 Feb 2026, 12:00 GMT
    8 Jan 2026, 13:06 GMT
  5. Tender notice published
    8 Jan 2026, 13:44 GMT
    UK4
  6. Contract award notice published
    20 Mar 2026, 17:02 GMT
    UK6
  7. Status changed to complete
    20 Mar 2026, 17:02 GMT
  8. Contract signature expected
    20 Apr 2026, 23:59 BST
    scheduled
  9. Contract details notice published
    22 Jun 2026, 09:36 BST
    UK7
Published amendments (1)

Change to contract dates

Routine re-releases (5)
  • 2026-01: 1 release · 8 Jan 2026
  • 2025-12: 1 release · 2 Dec 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £298,3001 contract exc. VAT · 1 repeated publication of the same award counted once
Bids received 22 from SMEs
Contracts signed 1latest 1 Jun 2026
Awarded toValueDateStatus
Social and Market Strategic Research LtdCommunity Service Public Perception Survey1 May 2026 – 30 Apr 2028 · up to 30 Apr 2030Extensions: 2 x 12 month optional extensions · Options: 2 x 12 months£298,300same award published again · counted once20 Mar 2026standstill to 31 Mar 2026Standstill
Social and Market Strategic Research Ltd£298,300 †—Awarded

Contracts

  • Community Safety Public Perception Survey · Social and Market Strategic Research Ltd

    Signed
    1 Jun 2026
    Value
    £298,300
    Period
    1 Jun 2026 – 31 May 2028 · up to 31 May 2030 with extensions
    Status
    active
    Extensions
    2 x 12 month optional extensions
    1 agreed KPI: KPI's do not need to be published due to the contract value.
    • KPI's do not need to be published due to the contract value.

Bid statistics published by the authority

BidsSMEVCSEValid bid range
2final-stage tenders20—

Contracting authority & participating public bodies

The Police and Crime Commissioner for Suffolk

Contracting authorityPublic authority - sub-central government GB-PPON: PDLT-3241-XVCD Police Headquarters, Portal Avenue, Martlesham Heath, Ipswich, East of England, IP5 3QSContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • SMSR UK LtdAwarded supplierGB-PPON: PNCD-9978-NRWN 1 Saville Street, Hull, Yorkshire & Humber, HU1 3ESContact email

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender