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Official procurement procedure

Provision of Customer Research Partner

Customer survey services
Market and economic research; polling and statistics
North West (UKD)
Published value
Not published
Submission deadline Not published
Lots published2
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Plus Dane Housing Limited: "Provision of Customer Research Partner". Published status: complete. Published value: Value not published. 2 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityPlus Dane Housing LimitedScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Plus Dane Housing Limited
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Plus Dane Housing Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityPlus Dane Housing Limited
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published16 May 2025, 14:05 BST
Last source update16 May 2025, 14:05 BST
Recurring procurementNot published
ClassificationCustomer survey services, Market and economic research; polling and statistics
Delivery area
North West (UKD)
OCIDocds-h6vhtk-04dccc
What is being bought
Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots
What changed
From the official release history
  1. Status changed to complete
    16 May 2025, 14:05 BST
  2. Official notice release published
    16 May 2025, 14:05 BST
  3. tender value changed
    4 Mar 2025, 12:05 GMT
  4. Published value updated to £220,000
    4 Mar 2025, 12:05 GMT
  5. Status changed to published status
    4 Mar 2025, 12:05 GMT
  6. Status changed to active
    4 Mar 2025, 12:05 GMT
  7. Official notice release published
    4 Mar 2025, 12:05 GMT
  8. Official notice release published
    4 Mar 2025, 12:05 GMT
  9. Submission deadline changed to published date
    4 Mar 2025, 12:05 GMT
  10. Submission deadline changed to 10 Mar 2025, 12:00 GMT
    4 Mar 2025, 12:05 GMT
  11. Buyer information updated
    4 Mar 2025, 12:05 GMT
Lots and requirements (2)
Published by the contracting authority
  • Lot 1 · #1
    Customer Research (Perception Surveys)
    cancelled
    Published valueNot published
    Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Transaction Satisfaction Survey Platform
    cancelled
    Published valueNot published
    Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    16 May 2025, 14:05 BST
  2. Award active
    Not published · Not published
  3. Award unsuccessful
    Not published · Not published
  4. Contract active
    Signed 12 May 2025, 00:00 BST · £130,000
Commercial outcome and competition
Awards
Acuity Research & Practice Ltd
Not published · Not published · active
Transactional Satisfaction Survey Platform
Not published · Not published · unsuccessful
Contracts
Customer Research (Perception Surveys)
£130,000 · signed 12 May 2025, 00:00 BST · active
Bid statistics
bids: 5 (lot 1)
Buyer and organisations in this procedure

Plus Dane Housing Limited

Contracting authority GB-FTS-29311
View buyer profile

  • Plus Dane Housing Limited
    buyer

    Atlantic Pavilion, Salthouse Quay, Royal Albert Dock, Liverpool, UKD, L3 4AE
    daniel.walls@plusdane.co.uk
    +44 7393142744

  • Acuity Research & Practice Ltd
    supplier

    03503391
    35 Mount Pleasant, Bishops Tawton, Barnstaple, Devon, UKD, EX32 0AQ

  • High Court England and Wales
    reviewBody

    London
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
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