Official UK procurement notice
Provision of Customer Research Partner
Authority: Plus Dane Housing Limited (Public body)
What is being bought2 lots · detail below
Published requirement descriptionPlus Dane Housing are procuring a customer research service split into two lots as follows:
Lot 1 - Customer Research Partner, delivering customer perception surveys
Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback
Suppliers are invited to tender for either or both lots
- Recurrence: 2028 - 2030
CPV: Customer survey services · Market and economic research; polling and statistics
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£220,000 together) · win at most 2 of them · same evaluation weights on every lotLot #1Customer Research (Perception Surveys)AwardedRenewalPublished value£130,000
Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: plusdane.delta-esourcing.com/respond/EK57EEYZGZ ↗
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Lot #2Transaction Satisfaction Survey PlatformCancelledRenewalPublished value£90,000
Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: plusdane.delta-esourcing.com/respond/EK57EEYZGZ ↗
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality: 60%
- Cost: 40%
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · 2028 - 2030
- First published
- 4 Mar 2025, 12:05 GMT
- Last source update
- 16 May 2025, 14:05 BST
- Award evaluation window
- 10 Mar 2025 – …
- Authority reference
PDT-25-11- FTS notice number
2025/S 000-022247- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04dcccFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: To view this notice, please click here: https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472 GO Reference: GO-2025516-PRO-30598986
How it was run
Official notice- Submission deadline
- 13 Mar 2025, 09:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 10 Mar 2025, 12:00 GMT
Timeline
10 Mar 2025 → 16 May 2025 · 3 dates- Bids opened10 Mar 2025, 12:00 GMT
- Submission deadline13 Mar 2025, 09:00 GMT
- Notice published16 May 2025, 14:05 BST
Notice history
2 events · 3 releases on Find a Tender · since 4 Mar 2025- Deadline moved to 13 Mar 2025, 09:00 GMT4 Mar 2025, 12:05 GMT+3 days · was 10 Mar 2025, 12:00 GMT
- Status changed to complete16 May 2025, 14:05 BST
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit for receipt of tenders or requests to participate Date: 13/03/2025 Time: 09:00 · IV.2.2 | 10 Mar 2025 | 13 Mar 2025 | +3 d |
Extension of tender deadline from Monday 10th March 2025 to 9am Thursday 13th March 2025 To view this notice, please click here: https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=930803485 GO Reference: GO-202534-PRO-29642365
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Customer Research (Perception Surveys)1 award | |||
| Acuity Research and Practice LimitedSME | £130,000 † | — | Awarded |
1 further award records carry no date or value.
Contracts
Customer Research (Perception Surveys) · Acuity Research and Practice LimitedSME
- Signed
- 12 May 2025
- Value
- £130,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Customer Research (Perception Surveys) | 5bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court England and WalesReview body
Bidders & participating suppliers
1 commercial party on the notice- Acuity Research & Practice LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria